Hello,
I've just purchased a Beam and Sonos One and went through the installation process.
I'm having a lot of trouble activating Voice Services on both of them, as I keep getting the "There was a problem adding Alexa" error message after it logs in to my Amazon account.
Both speakers appear in my Amazon account under "Devices" and also in the Amazon Alexa app (I can play music through them using voice via the Alexa application), however I can not control them via the microphones on the speakers.
Really eager to get to this fixed as I'm loving them otherwise.
Thanks
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Any update on this Sonos?
Hi, just adding to this thread. Also in Australia and can’t add Alexa to 2 new One speakers - which was the whole point of getting them! Hope Sonos & Amazon can get this sorted soon so that my smart speakers can actually be smart!
Hi - I just found this thread, which looks to be a better one to monitor regarding a resolution to this issue.
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-gen-2-voice-control-will-not-connect-6822909
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-gen-2-voice-control-will-not-connect-6822909
Still no updates from sonos on any thread though! Meanwhile my ‘smart’ speakers aren’t smart at all! I’m contemplating returning it at this point.
Just updated the Sonos iOS App to version 10.1.2, which was released overnight. This DOES NOT fix my issues. No associated firmware updates to the Sonos system come with the app update. Still saying “There was a problem adding Alexa” every time I try.
So glad to see i'm not the only one getting this issue (Sonos 1, United Kingdom). Everything was working fine for me up until today when Alexa stopped accepting spotify commands, but this isn't anything new so whenever it does this I just remove and add the skill in the alexa app which gets it working again. This time however it didn't work, so I tried removing alexa, removing spotify, etc. etc. eventually just factory resetting the whole thing. Still getting 'There was a problem adding Alexa' with no other information. So helpful of Sonos to actually give us an indication of what the problem might be... not!
Tried reinstalling, creating new emails, accounts, everything. Absolute joke. I can play music through the Sonos app, just no Alexa. One more thing i've just noticed is now the Sonos is not showing in Spotify connect on any of my devices, despite being connected to Spotify. No idea if related to the Alexa issue or what but my god I wish it just worked. When it works, it works great. Too many intermittent issues and random connection issues appearing out of nowhere!
Please for the love of god Sonos sort it out.
Tried reinstalling, creating new emails, accounts, everything. Absolute joke. I can play music through the Sonos app, just no Alexa. One more thing i've just noticed is now the Sonos is not showing in Spotify connect on any of my devices, despite being connected to Spotify. No idea if related to the Alexa issue or what but my god I wish it just worked. When it works, it works great. Too many intermittent issues and random connection issues appearing out of nowhere!
Please for the love of god Sonos sort it out.
Just to update, for me in the UK with my Sonos One, it has just suddenly started working and allowed me to add Alexa once again...
https://status.sonos.com/ is reporting degraded service with Alexa. That could have been the cause of that.
Still not working here in Melbourne, Aust.
No. Or on the Gold Coast. Very annoying. I bought the Gen 2 because I thought it was future proofed, but it’s actually hobbled.
Still waiting for this to be fixed in Australia....
Same issue ....located in Australia, brand new beam purchased today....disappointing start.
Purchased a new Beam yesterday in Melbourne Australia and have the exact same issue. Very disappointing. Alexa assistant and voice control was a major factor in my decision to purchase the Sonos Beam:(. Thirteen days since this problem was posted on here and still nothing from Sonos by way of communication or a fix. Not really good enough for a premium product and brand. My interactions with Bose in the past have been nothing short of superb, not feeling very confident that my decision to stray was a wise one at this point!
As above worked a treat, changed all accounts to US Amazon, Alexa registered and working (speakers online finally in the Alexa app!!) changes back setting to AUST and it’s working a charm...
Cheers Dane1234 for the heads up.
Cheers Dane1234 for the heads up.
I can also confirm Dane1234's workaround allowed me to setup Alexa on my new Sonos One. Very happy now.
Account
Manage content and devices
Preferences
Country/region settings
Thanks Dane1234!
Any issues when you change the region back to AUS after setup?
Account
Manage content and devices
Preferences
Country/region settings
you absolute legend!
this worked perfectly.
Yep changing region seems to work... But then all my associated amazon stuff changes as well? Hope they fix this bug for AU
thanks this fixed it for me too. i changed my region straight back and its still working.
Yes, changing the region in Amazon to USA allowed me to use Alexa on the Sonos One and changing the region back to AU, it still works. However, everything I setup on Alexa (AU) is now not available as I am now using Alexa (USA) even after changing the region back in Amazon. So now, anything I setup on Alexa (USA) will not be available when a more permanent fix is provided and am back to using Alexa (AU).
I am facing the exact same issue on my beam which was purchased couple of days ago! Sonos, common fix the issue soon
I got mine (Sonos One) just over a week ago & having the same issues. After sending several diagnostic reports & trying most of the steps above on different phones (both Android & iPhone) without success, I got a response to say the issue had been fixed & to try again. I deleted everything & tried again with no more luck than before. I'm still waiting for a response from Sonos after replying to the last email. It looks like they have closed my ticket.
Edit: also in Melbourne, Australia
Edit: also in Melbourne, Australia
I had the same problem as others here with a Sonos One Gen 2. However, after going back and forth with support, I tried again to add Alexa this morning (1 May 2019) and it worked! I am in Sydney, Australia. So, for me anyway, the problem is fixed. I didn't do anything differently.
I received an email from sonos this morning and was informed they’d fixed the issue with a software update, and that there should be an update for devices within the sonos app and it should work after applying the update. I’m about to try it out and will let you all know if I have success.
I received the same email. Have updated the software, basically reset everything in both the Sonos app & Alexa app & I was able to connect. Now I can connect Alexa to Spotify & I think I'll be set 😃
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