Question

The Skill My Media for Alexa does not work with a default Sonos speaker system

C
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Please find here under the description of the issue I have with the incorrect behavior of the app Mymedia for Alexa used in an Amazon Echo 8 configured with a default Sonos system:
Description here under is based on an Echo 8 with my Sonos Port but is also valid with any of my Sonos equipments ( I have a PLAYBAR + bass + 2 Sonos 1, a Sonos 5, and a Sonos 3)

First of all a quick sum up of my configuration:
I use the last version of mymedia inside a docker of my Synology NAS
The version is currently 1.3.133.0
All my music is also in the NAS and except a very few exceptions uses the m4a format
I have a Amazon echo 8 configured to use a SONOS PORT as the default speaker system. 
I also have a Amazon Firestick 4 K configured to use the HDMI in pasthrough toward the TV set linked to a SONOS PLAYBAR via optical.

Both systems Echo/Port and Firestick/TV/PLAYBAR don’t work 
“Don’t work” means that when I ask to play an album, I have the first track only of the album, the picture of the album only a few seconds on the screen then picture goes away . 
Please note that even long time after I can say “Alexa suivant” ( means Next) and it plays the next ones. So it seems some process is hung.

On the contrary when I use Alexa with the IPhone ( alone), IPad (alone) or the embedded Alexa of my OLED LG TV ( linked through optical cable to the SONOS PLAYBAR, it works
“It works” means that I have the picture of the album during all the time and system changes itself track to next tracks as it should work.
Please note that some times it plays 2 times the same first track of the album then stops.

I have a contact with the develop team of mymedia for Alexa and their analysis thanks to traces I sent them is that this issue is on the Sonos side that obviously requests inconsistent to play several times the same track.
I cannot understand all their explanations but they asked me that they should be very happy to enter in contact with your team for fixing that issue .
Finally please not that Mymedia for Alexa is a very interesting program to use with Alexa as in France Amazon does not provide neither the Plex support or the Audio station skill

Thank you very much

Regards

 

 


 

Envoyé de mon iPad

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32 replies

Krishma M
Userlevel 5
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Hi, @Colette Morice! In regards to the skill with Amazon Alexa, you may need to check that with them as it’s outside of the Sonos stuff and we’ll surely pass along your interest to the team. 

It is our pleasure. We and the community are always here to help.

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C
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Hi Krishma,

i agree with you and I will ask again to the Alexa team.

in the meantime as Mymedia for Alexa seems to be the sole “French “ solution, please push your Sonos development team to contact the Mymedia team for fixing together your bug

Regards

Philippe

C
Userlevel 6
Badge +14

Do you have another non-Sonos speaker you could make as Alexa default speaker?  If it works with that, then you’d have a stronger argument to show the Sonos side is probably at fault.

Seems to me that you are getting the classic ‘run-around’ - I hope I’m wrong but passing on to the development team probably means nothing.

K

I am willing to bet that nothing will happen. This is a niche of niche for Sonos.

K

While at my end, thanks to @castalla , a photo of my media on Alexa in my balcony, echo show 5 wired to Sonos Connect. Brilliant, simple.

 

C
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While at my end, thanks to @castalla , a photo of my media on Alexa in my balcony, echo show 5 wired to Sonos Connect. Brilliant, simple.

 

Hi Kumar

how is it wired ? With coaxial cables ? In this case it works because it does not use the Sonos Ethernet protocols 

phil

K

Phil,

Yes, it is wired, and this is because in my case, for different reasons, Sonos can’t be bothered about my requests dating back to October 2017. So one has to find other ways and not be at their mercy; my way was coax wires.

The music from the NAS into the Show comes via voice commands from a My Media instance sitting on a Raspberry PI in another room, so there is no need for a PC kind of computer. The Raspberry is ethernet wire connected to another Sonos unit, and using a combination of wires, Sonos net, and WiFi, music can be played on Echo Shows in different rooms, some of which are wired to Sonos speakers.

I know you responded to my suggestion earlier that you prefer wireless solutions - in my case I have found that a mix of wired+wireless works best for me. Including the use of non Sonos components in the solution.

If the Sonos unit is too far away for coaxial wires, perhaps bluetooth will work for you by connecting the Show to a bluetooth receiver physically connected to Sonos.

Or, you can wait, perhaps forever, for Sonos to help you. I did not have the time or the patience to wait.

And as it so happened, these strategies are also saving me from all the S1/S2 nonsense that Sonos imposed on us.

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