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Stops after one song

  • 5 October 2017
  • 41 replies
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41 replies

Keith N
stevenic: Thanks for the diagnostic. As you may have seen in the thread we are currently gathering information on this problem. It seems that report was incomplete or corrupt. Would you mind submitting another? Also, does this happen on Amazon Music, Pandora or both? Since re-enabling the skill, have you re-discovered your devices?
Airgetlam
Well, we'll find out when Sonos responds to the diagnostic!
Bruce
S
My issue is a bit more involved. It just started working somewhat reliably in one zone but still doesn't work at all in any of my other 4 zones. It's totally crazy.
Airgetlam
Yea, better to let Sonos look at the diagnostic. You've done all the things I'd have recommended already.

I suspect it gets more complex from here, since the diagnostic only has data from Sonos' side of the issue, so if the problem is somewhere in the Alexa universe, they wouldn't be able to see it in the Sonos logs. They'd only see what Alexa sent to Sonos as a command to actuate on.

Good luck!
Bruce
S
stevenic,

Perhaps you would be so kind as to submit a system diagnostic, and post the number here, for the folks at Sonos to look at?

My diagnostics number is: 7967100

And yes... I've tried disabling and re-enabling the skill. Same issue.
Airgetlam
stevenic,

Perhaps you would be so kind as to submit a system diagnostic, and post the number here, for the folks at Sonos to look at?
Bruce
S
This is the same basic issue I'm seeing as well. You can add devices and it works for one song. It will then never play a song again in that zone or any other zone.
Keith N
Olstar & mw2252:

Thanks for reaching out to us about this. We are currently gathering more information on this issue to get to a resolution as soon as possible. Does this happen on any other music service? Pandora, for example. Have you also tried disabling the skill then re-enabling the skill in the Alexa app?
jgatie
honestly, after all the waiting, the "first quarter of 2017" release of this integration is completely underwhelming.
I anticipated Spotify would be part of it, but not yet... keep waiting... soon...
I suppose I will wait for the release to come out of beta and then move on if it isn't a whole lot better. if it remains as glitchy as it is today, I'm out.

The "first quarter of 2017" nonsense is a myth, a misinterpretation by the press. The actual press release (see link), and every official statement by Sonos after, stated "with general availability in 2017".

http://press-us.sonos.com/134980-sonos-with-partners-and-industry-leaders-ushers-in-new-era-of-connected-home-listening

Also, Sonos was dependent on Amazon releasing their API for 3rd party speakers, which was not officially released until late last month. Without this API, there was nothing Sonos could do. This was a joint effort, with at least half the work being on Amazon's timeline.
T
honestly, after all the waiting, the "first quarter of 2017" release of this integration is completely underwhelming.
I anticipated Spotify would be part of it, but not yet... keep waiting... soon...
I suppose I will wait for the release to come out of beta and then move on if it isn't a whole lot better. if it remains as glitchy as it is today, I'm out.
M
Hi . Having same issue. Only plays one song and has trouble stopping playback. I have a hard wired internet connection into a play one. Some comments suggest this may be an issue? Diagnostics submitted 7957919. Thanks
O
Hello there, Olstar:

Happy to help in any way I can. Mind starting us off with a diagnostic report of your Sonos system? This will help to give us some insight to what exactly is going on. Be sure to reply with the confirmation number it gives at the end. Much appreciated.
Thanks sent diagnostics confirmation number is 7923694
O
Thanks sent diagnostics confirmation number is 7923694
jgatie
I'm having the same problem. When asking for an artist, Alexa states that she'll shuffle a list; this comes from Prime Music. However after 1 song the music stops and no queue appears to be in place according to the Sonos app.

I would follow the Sonos reps advice and submit a diagnostic. Reply with the reference numbere here or you can post your issues and the reference number to the beta feedback page here:

https://sonos.custhelp.com/app/beta
V
Userlevel 2
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I'm having the same problem. When asking for an artist, Alexa states that she'll shuffle a list; this comes from Prime Music. However after 1 song the music stops and no queue appears to be in place according to the Sonos app.
Keith N
Hello there, Olstar:

Happy to help in any way I can. Mind starting us off with a diagnostic report of your Sonos system? This will help to give us some insight to what exactly is going on. Be sure to reply with the confirmation number it gives at the end. Much appreciated.
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