Best answer by DarrenTurner
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Sorry, I’m having trouble understanding right now!
None of my Ones are working with Alexa today. They can stream using the Sonos app. Other Echo devices are working with Alexa. Anyone else having this?
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My Beam is suffering the same problem. Still persisting after I removed the Alexa Sonos skill and went through the setup again. I set it all up a few days ago to avoid techno-angst on Christmas morning so it’s a bit disappointing. Alexa integration isn’t completely broken - I can tell one of my Echoes to play music on the Sonos, so I think it’s just a glitch in the Voice Service. At least theTV ARC interface is working along with my Play:1s in their new role as surround speakers. So, shame about the glitch, but I love my new Beam!
This is affecting my Sonos Beam as well. I've tried factory reseting, to no avail. Thanks for the Sonos status link, that is helpful.
merry xmas everyone
merry xmas everyone
Had the sonos one for a few weeks and worked fine but today it has started saying sorry I’m having trouble understand right now when trying to use alexa
In frustrating solidarity I can add our disappointment...set up and tested 24 hrs ago and worked perfectly but come Xmas day....oh dear Sonos, I would imagine they have a very short time frame to fix this or lose customers for life and I for one will be evangelising against Sonos/Alexa
I seem to be having the same issue with my Beam. The connection to my tv is giving me sound, (although not showing as connected to my hdmi1arc, I can control the Beam tv sound with my remote). However, Alexa is not responding to any voice commands at present and I too are just getting the america accent response, instead of uk, ie "I'm having trouble understanding etc"".
My other devices are working ok ie Dots and I've rebooted my router as well as powered the Beam on/off.
My other devices are working ok ie Dots and I've rebooted my router as well as powered the Beam on/off.
Hi, I’m also having the same problem with a beam switching to a American accent and saying “I’m having trouble in understanding at the moment”
Merry Xmas. Likewise Beam not responding her voice is now US and stating cannot connect right now. Will monitor this link for remedy. Tried a previous remedy of deleting Alexa service and setting up again to no avail. Do not need this on xmas day kind of hoping we could do away with manually selecting music etc
I bet. Can you imagine how disappointed people are and the frustration they will feel. For me this is just another problem. So I just turned the microphone off. Will watch the update site. But I agree that like me it’s Christmas kind of ruined.
Will be very disappointing for people who’ve been given new Sonos speakers for Christmas.
Userlevel 5
Hi all,
We are currently investigating the issue where some users are reporting a degraded performance when using Amazon Alexa on their Sonos system.
Please check status.sonos.com for any updates :)
Best,
Ditte
We are currently investigating the issue where some users are reporting a degraded performance when using Amazon Alexa on their Sonos system.
Please check status.sonos.com for any updates :)
Best,
Ditte
Also affecting my sonos ones
Yep. My Beam is doing the very same thing. Reset it. It says hello. Then as soon as I ask it something it changes the language back to USA saying it cannot connect right now. Yet another problem in many I have had with this system in the last month since I got the beam. To be honest I am at the point of sending it back.
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