Sonos redirecting to amazon.com not amazon.co.uk when trying to add Alexa Voice Service

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33 replies

R
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Install the Amazon Alexa App onto your mobile device controller and login to your .co.uk account and see if that fixes things for you.

Hi Ken I've tried that but still no luck.Check the country settings on your actual mobile controller device too, see if that does the trick.

I've had a look and it all appears to be correct on my mobile too.
Ken_Griffiths
Install the Amazon Alexa App onto your mobile device controller and login to your .co.uk account and see if that fixes things for you.

Hi Ken I've tried that but still no luck.Check the country settings on your actual mobile controller device too, see if that does the trick.
R
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Further to my post above I understand the Alexa App is used to setup the voice service in Sonos, but one other thing to maybe check is that your Sonos Profile is also set to United Kingdom.. Goto https://www.sonos.com/myaccount/profile/ ...scroll page and choose to edit your profile to change Country Settings, if necessary.

Yeah I've checked that too, it's set correctly to the UK. 😞
Ken_Griffiths
Further to my post above I understand the Alexa App is used to setup the voice service in Sonos, but one other thing to maybe check is that your Sonos Profile is also set to United Kingdom.. Goto https://www.sonos.com/myaccount/profile/ ...scroll page and choose to edit your profile to change Country Settings, if necessary.
R
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Install the Amazon Alexa App onto your mobile device controller and login to your .co.uk account and see if that fixes things for you.

Hi Ken I've tried that but still no luck.
R
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There is a post from @UKMedia in this thread that may help you to resolve this issue.

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126

Hi John thanks, but I've already checked out that post, @UKMedia linked to that same post in one of the links I mentioned in my original comment.

Thanks for the help though!
Ken_Griffiths
Install the Amazon Alexa App onto your mobile device controller and login through that app to your .co.uk account and see if that fixes things for you.
J
There is a post from @UKMedia in this thread that may help you to resolve this issue (although may be overlap with the threads you referenced).

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126
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