When trying to add Alexa Voice Service through the Sonos app, I'm being directed to amazon.com and not amazon.co.uk to sign in. I don't have a .com account and need to be able to log in with .co.uk.
I've followed the steps and guidance in both of these threads:
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-authorizing-to-amazon-com-instead-of-amazon-co-uk-6807771
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-defaulting-to-amazon-com-instead-of-amazon-co-uk-when-adding-service-6806074
to no avail.
Is there any other support or ideas which could help?
Thanks
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RFCVincent,
Really glad you managed to find the answer here. It had us all baffled. It’s one I will definitely keep in mind for the future. Thanks for sharing this.?
Really glad you managed to find the answer here. It had us all baffled. It’s one I will definitely keep in mind for the future. Thanks for sharing this.?
Success!
I was on the phone to the Amazon support team and together we managed to get to the problem. User error!
For anyone seeing this thread in the future: Your amazon.co.uk account login details will work with amazon.com just fine. Turns out my browser was auto-filling an old password for amazon.com (I must have signed in to it at some point in the past). I didn't think to question the browser auto-fill, but clearly I was wrong! So I just had to re-enter my correct amazon.co.uk password and it worked as it should!
Thanks so much to everyone who helped out, we got there eventually!
I was on the phone to the Amazon support team and together we managed to get to the problem. User error!
For anyone seeing this thread in the future: Your amazon.co.uk account login details will work with amazon.com just fine. Turns out my browser was auto-filling an old password for amazon.com (I must have signed in to it at some point in the past). I didn't think to question the browser auto-fill, but clearly I was wrong! So I just had to re-enter my correct amazon.co.uk password and it worked as it should!
Thanks so much to everyone who helped out, we got there eventually!
When I go through the Sonos app to connect Amazon Alexa, it's still redirecting me to amazon.com
Interestingly when I log in to the Alexa page on my PC and try to change the address for my Sonos device, it doesn't save successfully. The correct address appears for a flash and then disappears again. I've tried that in multiple browsers without success.
I would perhaps make contact with Amazon UK Support here ... https://www.amazon.com/gp/help/customer/contact-us/ hopefully they can check and perhaps see what the issue is with your Alexa account.
Hi all, tried all of this and it's still not working. :(
When I go through the Sonos app to connect Amazon Alexa, it's still redirecting me to amazon.com
Interestingly when I log in to the Alexa page on my PC and try to change the address for my Sonos device, it doesn't save successfully. The correct address appears for a flash and then disappears again. I've tried that in multiple browsers without success.
When I go through the Sonos app to connect Amazon Alexa, it's still redirecting me to amazon.com
Interestingly when I log in to the Alexa page on my PC and try to change the address for my Sonos device, it doesn't save successfully. The correct address appears for a flash and then disappears again. I've tried that in multiple browsers without success.
Userlevel 7
+20
Hi
If you open the Alexa App on a mobile device and select the Devices button in the bottom right-hand corner and then select 'All Devices' which is the far right button at the top of the screen below the title 'Devices', then after selecting any Alexa enabled device, you will see Location about halfway down.
And with Spotify, if you open www.spotify.com/uk and sign into your account, there is a location within Account Overview.
If you open the Alexa App on a mobile device and select the Devices button in the bottom right-hand corner and then select 'All Devices' which is the far right button at the top of the screen below the title 'Devices', then after selecting any Alexa enabled device, you will see Location about halfway down.
And with Spotify, if you open www.spotify.com/uk and sign into your account, there is a location within Account Overview.
I also found this link, which may help...
https://www.amazon.com/gp/help/customer/display.html?nodeId=202205900 about how to change your Echo device country settings in your online account.
https://www.amazon.com/gp/help/customer/display.html?nodeId=202205900 about how to change your Echo device country settings in your online account.
rfcvincent,
As a further thought, when you goto https://alexa.amazon.com and login it should auto-redirect you to https://alexa.amazon.co.uk. It will log you out and switch to the .co.uk account and invite you to login again. It might be worth trying that to ensure the redirect does do that for your Alexa Account. Note you may not be able to test that on a mobile device, as it may simply direct you to the installed App, but it should do that via a PC browser. If it does not redirect you to https://alexa.amazon.co.uk, that may show there is an account issue.
As a further thought, when you goto https://alexa.amazon.com and login it should auto-redirect you to https://alexa.amazon.co.uk. It will log you out and switch to the .co.uk account and invite you to login again. It might be worth trying that to ensure the redirect does do that for your Alexa Account. Note you may not be able to test that on a mobile device, as it may simply direct you to the installed App, but it should do that via a PC browser. If it does not redirect you to https://alexa.amazon.co.uk, that may show there is an account issue.
Just to say AMZN MOBILE LLC is back online here for me, so that is not the issue. I would speak with Amazon Support and see what they can suggest. It might be an Account fault/setting on their side.
Hi @UKMedia, thanks for the reply.
So I've checked Spotify (The only music service I have connected) and there are no location settings in the Sonos app or the Spotify app. I can set the language in the Spotify app, but that's already set to English.
Similarly in the Alexa App, there doesn't appear to be any location settings for my devices. There's a location setting for the app, which is set to my location.
So I've checked Spotify (The only music service I have connected) and there are no location settings in the Sonos app or the Spotify app. I can set the language in the Spotify app, but that's already set to English.
Similarly in the Alexa App, there doesn't appear to be any location settings for my devices. There's a location setting for the app, which is set to my location.
Userlevel 7
+20
Hi
Can you also check any Music Streaming Services associated to your Sonos account to ensure they are set-up as a UK location. Also, can you open the Alexa App>Settings>Devices and check that the lovation is correctly set on any Alexa Devices.
Can you also check any Music Streaming Services associated to your Sonos account to ensure they are set-up as a UK location. Also, can you open the Alexa App>Settings>Devices and check that the lovation is correctly set on any Alexa Devices.
Hi all, thought I'd give a quick update to say this still isn't working. 😞 Any other ideas?
RFCVincent,
You should see a full list of AMZN MOBILE LLC Android Apps here:
https://play.google.com/store/apps/developer?id=Amazon+Mobile+LLC
This is the iTunes Store link that’s currently showing offline in the iOS App Store for me:
https://itunes.apple.com/us/developer/amzn-mobile-llc/id297606954
You should see a full list of AMZN MOBILE LLC Android Apps here:
https://play.google.com/store/apps/developer?id=Amazon+Mobile+LLC
This is the iTunes Store link that’s currently showing offline in the iOS App Store for me:
https://itunes.apple.com/us/developer/amzn-mobile-llc/id297606954
Awesome, thanks 🙂
I will let you know when AMZN MOBILE LLC comes back online here for me and then maybe try again after that.?
Yeah I think that's what I'll end up doing. I'll wait till tonight and try again.
Thanks for all the help everyone! I'll report back the results tonight.
Which recommends signing out of All Amazon Apps on the controller device, these include, Amazon Prime, Shopping, Music.
Oddly, if I goto the iOS App Store and try to see all Apps from AMZN MOBILE LLC who produce the Amazon Apps the link is showing offline... so perhaps there is some kind of temporary outage?
I'm on Android, but yeah checking the Play Store and all the apps show up as normal. It's listing Alexa as the only app installed.
Actually, Ken's (implied) suggestion that you just try again later might be worth a shot. It wouldn't be the first time on here that a load of troubleshooting effort went into solving something caused by a temporary glitch.
https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201889490
https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201889390
(although I think you said you didn't have other Amazon apps)
Had a quick read through and they don't seem to be relevant to my issue as, like you said, I don't have any other Amazon apps. I did check my Amazon account location settings though and that all seems to be in order too.
Do these links have any relevance?
https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201889490
https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201889390
(although I think you said you didn't have other Amazon apps)
https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201889490
https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201889390
(although I think you said you didn't have other Amazon apps)
I can only find this https://en.community.sonos.com/amazon-alexa-and-sonos-229102/cannot-connect-amazon-account-in-sonos-app-6802601
Which recommends signing out of All Amazon Apps on the controller device, these include, Amazon Prime, Shopping, Music.
Oddly, if I goto the iOS App Store and try to see all Apps from AMZN MOBILE LLC who produce the Amazon Apps the link is showing offline... so perhaps there is some kind of temporary outage?
Which recommends signing out of All Amazon Apps on the controller device, these include, Amazon Prime, Shopping, Music.
Oddly, if I goto the iOS App Store and try to see all Apps from AMZN MOBILE LLC who produce the Amazon Apps the link is showing offline... so perhaps there is some kind of temporary outage?
Try a different browser as default? (Although not sure how this would be involved)
Temporarily change router's DNS servers to Google public DNS? This is probably too much wild speculation to be worth the hassle of trying to be honest. You may have to call Sonos Support.
Temporarily change router's DNS servers to Google public DNS? This is probably too much wild speculation to be worth the hassle of trying to be honest. You may have to call Sonos Support.
1. I assume you aren't running any form of VPN?
2. In your phone browser's Settings, under Site Settings, is there anything you can do to the settings for amazon.co.uk or amazon.com to make this work properly? (Disclaimer: I have no idea of the possibilities or possible consequences here!)
Hi John, thanks for the reply!
I'm not running any sort of VPN, no.
I've just had a look and there doesn't seem to be any sort of setting in my browser or phone which could affect amazon. I tried clearing my browser cache too, which hasn't helped.
Apologies if these have been mentioned before...
1. I assume you aren't running any form of VPN?
2. In your phone browser's Settings, under Site Settings, is there anything you can do to the settings for amazon.co.uk or amazon.com to make this work properly? (Disclaimer: I have no idea of the possibilities or possible consequences here!)
1. I assume you aren't running any form of VPN?
2. In your phone browser's Settings, under Site Settings, is there anything you can do to the settings for amazon.co.uk or amazon.com to make this work properly? (Disclaimer: I have no idea of the possibilities or possible consequences here!)
I've just checked and the only Amazon app I appear to have is the Alexa app.
I have dug a bit deeper and it seems it causes a problem if you also have the Amazon App for shopping on your controller... if you have any other Amazon Apps (besides Alexa) just log out of those and then try again with the just the Alexa App signed in.
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