My Sonos One arrived this morning, I've unplugged my Echo and setup the One in it's place ready for use. I've upgraded to 8.1
Problems....
- You cannot change the wake word from Alexa.
- Music does not play. I say "Alexa, Play some UB40", Alexa confirms and says it is playing but no sound comes out.
- Other non Sonos skills don't work e.g. Hue. If I say "Alexa, turn on the Hall lights", Alexa says that the hall is not responding. This works fine from the Echo when plugged back in.
- The white light on the unit does not turn off when you disable it in the settings
- With the Echo plugged back in I say, "Play UB40 in the Kitchen" I either get "Shuffling songs by UB40 in the kitchen, something went wrong" or "Cannot find songs by 'UB40 in the kitchen' " :)
Anyone else have issues like this?
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I still have a light under the mic that is always on. The option in the setting does work and turns off the light in the centre. Is the light under the mic always on for you?
Other problems found..
- if music is playing I say "Alexa, next track", she says it can only be done when music is playing
- "Alexa, stop" does not work when music is playing
I think I have a dodgy unit :)
I have exact same problem
This is a bit shocking to be honest. There is always a massive delay when asking Alexa to do something, It struggles to understand my wife when she speaks better english than me. Our Amazon Echo which we returned after a 3 week trial because we heard the Sonos was coming out worked faultlessly. I don't think I've been so disappointed with a product in my life! 😞
Thanks for the reply. I have tried and no it doesn't wont to change.
The only recourse now is to submit a diagnostic and post the reference number here so a Sonos tech can take a look.
Userlevel 3
+7
Some have stated that using the Alexa web interface instead of the app lets you change the location properly. Maybe an Alexa app update is needed.
Thanks for the reply. I have tried and no it doesn't wont to change.
For the white microphone light, simply use a black sharpie to mark over it. You can always wipe it off later...
Some have stated that using the Alexa web interface instead of the app lets you change the location properly. Maybe an Alexa app update is needed.
A
I'm overall pretty happy with it, hoping for little issues to be fixed over time. Although one thing I noted, is that upon setting it up, saying "Alexa, News" initiated "Here's your flash briefing" and then total silence. Later on in the evening, after messing around, now if I say "Alexa, news" it just flashes the light a few times and goes back to like nothing ever happened. Everything else including controlling lights, asking weather, etc works perfectly.
Userlevel 3
+7
Mine is stuck in mountain standard time north america even though in the app is in europe british summertime and no matter what i do it will not change. I think im gonna send it back as there are to many issues.Stick to the dots. To release this product and not be able to hardley do anything is shocking.
I thought the fact I was disappointed with the whole set up/lack of music playing etc was just me.. so glad to see there is a support group for us all 🙂 Like Prembo.. getting my refund.. I expected a better experience overall from Sonos and was genuinely looking forward to trying out Alexa.. but I sent her home yesterday...
Yeah, Amazon is afraid of losing sales to Spotify so they don't allow Alexa to initiate play from Spotify on Sonos, but they don't care at all about supporting Spotify on the devices they themselves manufacture, and outsell Sonos devices by 100 to 1? Sorry, but the logic doesn't follow.
Yes , I agree with the general sentiment, very disappointing product.... not as feature rich as an Echo. The killer for me is that spotify doesnt work at all, and any request for music get routed to amazon music....am I the only one that thinks that is a bit too much of a coincidence.
My sonos one only respond to Alexa when you’re about 1-2 feet away. Any further and there’s no response. When music is playing, no response at all.
Sometimes, when I raise my voice to get a response, the sonos one does nothing, but other echo devices in other room respond!
Worst sonos product I have owned. Looking to get a refund.
Sometimes, when I raise my voice to get a response, the sonos one does nothing, but other echo devices in other room respond!
Worst sonos product I have owned. Looking to get a refund.
Userlevel 7
+26
You can change the accent of Alexa, in the Alexa app for your Sonos One. Make sure that you have the region set correctly and the language set to UK. That should do the trick from what I've seen here from others on the community.
Also, if anyone's having trouble playing music on a Sonos One with Alexa, there are some things to check. First off, make sure you have the Sonos Skill enabled in the Alexa app. If it already is, it's good to disable it and then enable it again.
After that, say "Alexa, discover devices." And try it again.
Please note, Spotify isn't available to start playback on Alexa for Sonos just yet. We're working on it, but for now you'll have to use another service on Sonos using Alexa. Or, you can use Spotify but start it from the Spotify app or the Sonos app. Alexa can adjust volume and change tracks from any source.
Also, if anyone's having trouble playing music on a Sonos One with Alexa, there are some things to check. First off, make sure you have the Sonos Skill enabled in the Alexa app. If it already is, it's good to disable it and then enable it again.
After that, say "Alexa, discover devices." And try it again.
Please note, Spotify isn't available to start playback on Alexa for Sonos just yet. We're working on it, but for now you'll have to use another service on Sonos using Alexa. Or, you can use Spotify but start it from the Spotify app or the Sonos app. Alexa can adjust volume and change tracks from any source.
alexa just saying on the new paly 1 "soory having trouble right now please try again later"
Love the concept, but if the wake word can't be changed, this is of no use to me, and I will have to send it back.
Same here .. Starting some skills just results in silence. Spotify is not supported. This isn't how I imagined it 😕
Userlevel 1
Also disappointed that you can't use Echo as a wake word. This is what I'm use to and use for my dots in the other rooms so hopefully this changes soon.
ME: "Alexa play Dave Matthews Band" >> Alexa:"Shuffling songs by Dave Matthews Band" >> Crickets "..."
Same exact issue with asking Alexa to play music
Since installing the One (UK) today my other vanilla Echo devices seem to be occasionally speaking with a US Alexa voice. This is in response to an erroneous perception of the wake word with a command request I haven’t been able to work out. The One and all other devices are set to U.K. English. Anyone else experienced this?
Userlevel 6
+11
Currently, the Sonos One will only respond to Alexa. We're constantly working on new things with the Sonos One, so if at some point in the future we get some extra wake words added, we'll make sure to let everyone know.
As to the playback trouble dave77 is talking about, I'd suggest disabling the Alexa skill for Sonos, restart your Sonos devices, then re-enable it and see how it goes. If you keep having trouble, the team would love to work with you, so I'd advice that you give us a call on our support line.
Thanks, but if Alexa is the only wake word then it's no good for me
+1 for this, I received it today and using Alexa only is proving tricky.
Userlevel 7
+26
There is no way of disabling the microphone LED short of opening the case and desoldering the connection. Sonos has hardwired the LED to the microphone operation in order to ease the worries of those prone to believe the device will be used to invade one's privacy.
Confirming that this is correct. It's a security feature and there is no way to work around it, by design.
For bedside use, if the light is bothering you, the only option is to cover it with something. Or, press the microphone symbol on the player to turn off the microphone and therefore the LED. Though, this will, of course, turn off voice on the unit temporarily.
It is annoying, I can't use Alexa as it's too similar to someone's name in the house.
Currently, the Sonos One will only respond to Alexa. We're constantly working on new things with the Sonos One, so if at some point in the future we get some extra wake words added, we'll make sure to let everyone know.
As to the playback trouble dave77 is talking about, I'd suggest disabling the Alexa skill for Sonos, restart your Sonos devices, then re-enable it and see how it goes. If you keep having trouble, the team would love to work with you, so I'd advice that you give us a call on our support line.
Userlevel 6
+11
It is annoying, I can't use Alexa as it's too similar to someone's name in the house.
There is no way of disabling the microphone LED short of opening the case and desoldering the connection. Sonos has hardwired the LED to the microphone operation in order to ease the worries of those prone to believe the device will be used to invade one's privacy.
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