This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup process does use two different apps, so don’t stress if you’re having trouble, we can help.
If you are reading this thread, you will now be aware that integrating the two platforms requires several authentication steps which require you to move between applications and interfaces, providing login details and authorising services along the way.
Simply put: It involves some moving back and forth, providing information as you go.
The issues this post may help you resolve include but are not limited to:
- "Your Spotify account does not support streaming on this device."
- Radio stations not playing when you ask them to.
- Asking for something to play- whether this is acknowledged or not- only to be met with silence.
It is worth noting, however, that several of your desired functions may simply not be available on Alexa via Sonos just yet. We have articles that describe exactly what services to expect at this time.
Visit this link for the UK or this one for the US.
Is your desired functionality available? Then let's move on to fixing your issue.
If you get to a point where you're not able to complete a step, just skip to the next section.
1. In the Alexa app, go to the Sonos skill, go to Settings > Manage Smart Home Devices > Tap 'Forget All'.
Note: The step to 'Forget All' will delete all actions in all Routines within an Alexa set-up.
2. Go to Alexa's UK site or Alexa's US site (again, depending on your region).
Please do this in a web browser on a computer (PC or Mac).
It's also best to do this using private browsing or incognito mode to avoid using cached information.
Go to Settings. Click on your Sonos One in the list of devices. It will probably be listed both as '(your name)'s Sonos One' and whatever room name you gave it in Sonos. It's the '(your name)'s Sonos One we're looking for. On this page, click on 'deregister' and confirm that.
If on this page you do not see your Sonos One already set up, then it's probably linked to a different account somehow. In this case you can skip the rest of the troubleshooting. Just add the Sonos skill on this website, then follow the prompts.
3. Make sure you know your Amazon account password, and then log out of your Amazon account everywhere. Log out of the Alexa app, log out on your web browser, log out on the shopping app, the music app.
4. Delete all your Amazon apps, including the Alexa app, and then just install the Alexa app.
5. Add the Sonos One back to the system in the Sonos app, via Settings -> Add a Player or SUB. Follow the prompts to set up voice services which will require you log in to your Sonos account, and then your Amazon account, to link them together. You'll also need to enable the Sonos skill in the Alexa app at this point.
6. If that's all worked you should hear the Sonos One say "Hello". Try asking it to play something like a radio station (Radio by TuneIn is enabled by default) and see if that works.
If this does not work, or you are getting stuck at any stage, please post a diagnostic confirmation number and describe how/where it went wrong.
Thank you, keep us posted as to whether or not this helps!
Resolving (the majority of) Issues with Alexa on Sonos
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Any help would be greatly appreciated.
If you've added your Sonos speakers to iOS HomeKit using the Home app, it will periodically (nightly i believe) sync the room names in the Sonos app with the Home app. So maybe you have it labelled as 'Jeff's Sonos One' in the Home app? For me, the room names in the Sonos app kept resetting back to 'Sonos Speaker' - turns out it was the Home app doing this, so i just renamed them their and it's now good.
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There ought to be a post that is not two years old that addresses these issues, since they are still ongoing. Has there really been no progress made in terms of the software all this time?
The steps are still valid and that doesn't necessarily imply a software defect. Do you have a specific issue?
Two years of ‘solutions’ involving logging out of amazon on every device implies that something is not working right out of the box, I would say. My devices’s Alexa drops in and out of usability at random. Current status is for over a day it’s just not responded, no “I’m sorry...” message, no tone. Shows as enabled in the Sonos app and “offline” in the alexa app. The echo dot I thought I’d be replacing still functions without any issues.
Please follow the steps in this post.
Having issues with Alexa at the moment. All spotify voice commands results with a “Sonos is offline”. All devices are “Online” on the Alexa app. Playing music through the Sonos and spotify app works fine. Spoke to Sonos tech this afternoon and they said it’s a widespread issue with Alexa.
Anyone else experiencing this?
What a complete disaster, some people just want a device that plugs and plays. You really want me to delete all of my amazon apps across devices and go through this Myraid just to get your speaker working.
Paid £199 for this, wasted 2 days trying to get it to function at any type of capacity.
Microphone not working, pages of manuals to get it on
Alexa not working, reprogram your whole house to connect it.
Folks please just buy yourself and Amazon Echo or an Ultimate Ears, save yourself some money and a lot of time.
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missyagogo, thanks for pointing this out, I have removed the instructions to Factory Reset, jgatie is entirely correct.
We will look into revising the information contained here in the near future.
Diagnostic confirmation number: 1687688579
I followed all the steps to the letter and this still hasn’t resolved my issue. Everything was working perfectly fine until a couple of days ago when all of a sudden it just stopped working. Alexa will still say “Playing [whioever/whatever] on Spotify” but then nothing happens.
Alexa still works for things like turning on my TV, telling me the weather, it just seems to be Spotify that it’s having issues with. I’ve also tried removing the skill and then re-adding it but have had not luck.
Please can someone help me with this?
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Diagnostic confirmation number: 1687688579
I followed all the steps to the letter and this still hasn’t resolved my issue. Everything was working perfectly fine until a couple of days ago when all of a sudden it just stopped working. Alexa will still say “Playing [whioever/whatever] on Spotify” but then nothing happens.
Alexa still works for things like turning on my TV, telling me the weather, it just seems to be Spotify that it’s having issues with. I’ve also tried removing the skill and then re-adding it but have had not luck.
Please can someone help me with this?
There is a partial Spotify outage currently, can you try with another service?
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What a complete disaster, some people just want a device that plugs and plays. You really want me to delete all of my amazon apps across devices and go through this Myraid just to get your speaker working.
Paid £199 for this, wasted 2 days trying to get it to function at any type of capacity.
Microphone not working, pages of manuals to get it on
Alexa not working, reprogram your whole house to connect it.
Folks please just buy yourself and Amazon Echo or an Ultimate Ears, save yourself some money and a lot of time.
I can try and help if you want me to? Can you briefly describe the progress you have made and what error message or issue that you have. Also, can you also describe if the system works fine via the Sonos App and what type of mobile device that you are using?
I’m afraid I don’t have another music streaming service.
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I’m afraid I don’t have another music streaming service.
Please monitor here and retest after it is resolved.
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