Resolving (the majority of) Issues with Alexa on Sonos



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I did all the steps above. Still does not work. I have Spotify enabled as my Default Music Service. Like everybody else: I say, "Play Legs by ZZ Top". Alexa replies, "OK, playing Legs by ZZ Top on Spotify". Then it doesn't play anything. I submitted Diagnostic Code: 644701571
What device are you asking Alexa to Play your music to here? Is it a 'Sonos One' you are using? or are you using an Amazon Echo device?
My problem is (like many) the Echo dot says 'playing on Kitchen' (Sonos:1) and no sound comes from there. The Play5 in another room always works when told to do so. Have tried *everything * suggested, and I'm tired of two 'proper' companies (this isn't a cheap gizmo from China with some half baked App to control it) saying this works when clearly there's a serious issue with compatability. I may just by an Echo with a speaker and ditch my Sonos Play:1 I'm so p**sed by this :-(
I would not be able to recommend Sonos in future. Very sad customer.

Are you using a 'Sonos One', or a Play:1 Speaker here ? ...and is the speaker uniquely named for Alexa purposes or does it have the same name as your echo dot device?
Hi. It's a Play:1
The speaker is named by the Sonos App (as a location) 'Kitchen' . I asked the Echo Dot to discover devices via the Sonos Skill in the Alexa App, and it's discovered as 'Kitchen'. The Sonos Play:5 I have in another room always works - but I don't want to listen on that!
Any help???
Hi. It's a Play:1
The speaker is named by the Sonos App (as a location) 'Kitchen' . I asked the Echo Dot to discover devices via the Sonos Skill in the Alexa App, and it's discovered as 'Kitchen'. The Sonos Play:5 I have in another room always works - but I don't want to listen on that!
Any help???
Just for clarification do you have any other devices named kitchen? Like an echo dot for example? If not try this ... “Alexa, play some music in the Kitchen” ... make sure your speaker isn’t muted (with 'x' showing on volume slider) and the volume is turned up enough for you to hear it.
Hi, nothing else called kitchen. The Echo Dot is called 'Echo Dot'. The volume isn't muted.......
pjb904,

Go to your Alexa App ... remove the sonos devices in the smart-home section (Devices Tab) .. then goto skills and remove the Sonos Skill. Give it a minute or so. Now restart your Router and the two Sonos devices. Wait till they are booted and both speakers are back online and appearing in your Sonos App.

Now reinstall the sonos Skill in the Alexa App, logging into both your Sonos Account and your Amazon Account and accepting the sharing agreement.

As the Sonos Skill install finishes, it will prompt you to scan for devices .. during the scan it should find both your Play: 1, called Kitchen and your Play 5 Room too.

When the Alexa scan has finished try the voice command again “Alexa play music in the kitchen”.
Weeelll, it worked, but only once. 'Alex stop kitchen' silenced it. 'Alexa play (anything) in kitchen' = Silence. But the Play:5 in the dining room responds and works as one might expect.
The Play:1 does emit music from the Sonos app. I just noticed after saying 'Alexa play radio 4 in Kitchen' (Dot then says playing on Kitchen) but silence happens - if I go to the Sonos App, the Kitchen Sonos says 'started from Alexa' and I need to press ▶️ to make the sound emit, and then ⏹️ stops it. It's like the Sonos App has retained the control over that.
Soooo.....?
Weeelll, it worked, but only once. 'Alex stop kitchen' silenced it. 'Alexa play (anything) in kitchen' = Silence. But the Play:5 in the dining room responds and works as one might expect.
The Play:1 does emit music from the Sonos app. I just noticed after saying 'Alexa play radio 4 in Kitchen' (Dot then says playing on Kitchen) but silence happens - if I go to the Sonos App, the Kitchen Sonos says 'started from Alexa' and I need to press ▶️ to make the sound emit, and then ⏹️ stops it. It's like the Sonos App has retained the control over that.
Soooo.....?

Strange it worked the one time, did you restart the router and speakers? I’m just wondering if it’s a network issue? What happens if you plug the Sonos One onto your router, does it work then every single time or not ?
Now....I looked at the Sonos App/settings/advanced/control from other devices. It was ticked...but I toggled it off, then back on. Then things worked consistently! If it still works tomorrow, a virtual beer for you ?. Thanks for your assistance so far...... I'll tell you tomorrow. Have a nice evening Ken, wherever you are !
Exactly the same for me....if I turn off the Sonos speakers at the wall and then turn them back on again I get the following message Alexa says "hmm, ensure that the sonos skill is enabled in the alexa app, then say discover devices."

However, if I leave the speakers on for something like 12 hours then the voice commands return???
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Exactly the same for me....if I turn off the Sonos speakers at the wall and then turn them back on again I get the following message Alexa says "hmm, ensure that the sonos skill is enabled in the alexa app, then say discover devices."

However, if I leave the speakers on for something like 12 hours then the voice commands return???


Hi

If you are willing to switch off your Sonos One again, can you please open the Alexa App>Settings and confirm if the device is shown as 'Online'. I suspect that this could be connectivity issue, how far away from your router is the Sonos One located?
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What is the current state of Alexa on Sonos? When I first tried it with the Sonos One it was pretty bad. is it equal to an Echo device now or am I better off using an Echo Dot and Sonos skill?
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What is the current state of Alexa on Sonos? When I first tried it with the Sonos One it was pretty bad. is it equal to an Echo device now or am I better off using an Echo Dot and Sonos skill?

There is still a difference between the two devices but the gap has narrowed significantly - not sure when first tried.
One other simple thing to check is that the small white round light is showing on the top of the Sonos One. If not, then the Mic has been turned off by accident, (Easy to do when cleaning) just touch the mic symbol to turn back on. :)

This should be the FIRST thing to check in the troubleshooting list for a non-responsive Alexa scenario.
Great, this worked with my Sonos One. It would respond to the Alexa wake up word, but little else. Only limited testing so far, but seems to be working properly. Went through the factory reset and App delete sequence. Many thanks.
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Regards my commands going to the wrong system I thought I needed to be on the same network / WiFi to operate the respective systems?


Not for voice command but yes for the App.

I think my issue revolves around the 2 accounts as suggested by Ken but I might be wrong, I am no expert.
Thanks again.


Yes, I expect so. To run multiple Sonos locations you need two Sonos accounts and the relationship between your Sonos Account and your Amazon account must be a 1:1, so you'll need two Amazon accounts.

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So this probably explains why the one Sonos Play 1 device I have installed in my works office (completely different network) cannot be recognised when I try scanning for devices. I am loathe to "delete all skills" as it has taken so long to get the home Sonos network functioning properly (I think) with Alexa, that to throw it all away and to have to go through the pain again is not something I am willing to endure. I now simply control my Play 1 in my works office using the App on my desktop PC. I have no desire to have duplicate accounts for Sonos/Amazon etc. :(

EDIT: Just mulling further on this .... If I were to plug the works office Play 1 into the LAN and then re-scan for devices from my desktop PC App, would this give me a better chance of success for it being found? I have tried scanning for it from the Alexa App on my iphone which is on the same office wi-fi network as the Play 1 itself?
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Regards my commands going to the wrong system I thought I needed to be on the same network / WiFi to operate the respective systems?


Not for voice command but yes for the App.

I think my issue revolves around the 2 accounts as suggested by Ken but I might be wrong, I am no expert.
Thanks again.


Yes, I expect so. To run multiple Sonos locations you need two Sonos accounts and the relationship between your Sonos Account and your Amazon account must be a 1:1, so you'll need two Amazon accounts.

********************************************
So this probably explains why the one Sonos Play 1 device I have installed in my works office (completely different network) cannot be recognised when I try scanning for devices. I am loathe to "delete all skills" as it has taken so long to get the home Sonos network functioning properly (I think) with Alexa, that to throw it all away and to have to go through the pain again is not something I am willing to endure. I now simply control my Play 1 in my works office using the App on my desktop PC. I have no desire to have duplicate accounts for Sonos/Amazon etc. :(

EDIT: Just mulling further on this .... If I were to plug the works office Play 1 into the LAN and then re-scan for devices from my desktop PC App, would this give me a better chance of success for it being found? I have tried scanning for it from the Alexa App on my iphone which is on the same office wi-fi network as the Play 1 itself?


As long as you only use a specific controller on one system then you should be okay.
Is there a way to not silence all Sonos speakers when Alexa is active? We have Sonos speakers throughout the house (two stories). We have two echo dots (one on the first floor, one on the second floor). Every time someone makes a request to Alexa, all of the Sonos speakers go silent. This is annoying when someone is listening to music on the second floor, for example, and someone is asking a question on the first floor. Ideally only the speakers near the Echo dot would go silent. Thanks in advance for any help you can provide.
Use Alexa groups. See this thread for details:

https://en.community.sonos.com/announcements-228985/sonos-now-playing-with-alexa-groups-6817588/index7.html#post16305403
I ran into an issue last night (and am still trying to resolve). I have a Beam and a One, with room names Living Room and Kitchen. When I first set up Sonos integration with Alexa, all worked perfectly. including Alexa grouping with Sonos. Last night my Sonos devices in Alexa no longer displayed the Sonos room name, but showed 'Jeff's Sonos One', the icon changed and I couldn't have both Sonos devices as 'Preferred Speakers' in my group. I've reset literally everything, but I can't get the Sonos room names to show back up. See attached screenshot for the icon in Alexa.

Any help would be greatly appreciated.
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I ran into an issue last night (and am still trying to resolve). I have a Beam and a One, with room names Living Room and Kitchen. When I first set up Sonos integration with Alexa, all worked perfectly. including Alexa grouping with Sonos. Last night my Sonos devices in Alexa no longer displayed the Sonos room name, but showed 'Jeff's Sonos One', the icon changed and I couldn't have both Sonos devices as 'Preferred Speakers' in my group. I've reset literally everything, but I can't get the Sonos room names to show back up. See attached screenshot for the icon in Alexa.

Any help would be greatly appreciated.


FWIW, this sounds a lot like what I'm seeing, if not identical: https://en.community.sonos.com/amazon-alexa-and-sonos-229102/starting-yesterday-alexa-cannot-discover-any-sonos-devices-as-speakers-but-sonos-devices-accept-voice-input-6819621
I ran into an issue last night (and am still trying to resolve). I have a Beam and a One, with room names Living Room and Kitchen. When I first set up Sonos integration with Alexa, all worked perfectly. including Alexa grouping with Sonos. Last night my Sonos devices in Alexa no longer displayed the Sonos room name, but showed 'Jeff's Sonos One', the icon changed and I couldn't have both Sonos devices as 'Preferred Speakers' in my group. I've reset literally everything, but I can't get the Sonos room names to show back up. See attached screenshot for the icon in Alexa.

Any help would be greatly appreciated.


If you've added your Sonos speakers to iOS HomeKit using the Home app, it will periodically (nightly i believe) sync the room names in the Sonos app with the Home app. So maybe you have it labelled as 'Jeff's Sonos One' in the Home app? For me, the room names in the Sonos app kept resetting back to 'Sonos Speaker' - turns out it was the Home app doing this, so i just renamed them their and it's now good.
Hi,

Having issues with Alexa at the moment. All spotify voice commands results with a “Sonos is offline”. All devices are “Online” on the Alexa app. Playing music through the Sonos and spotify app works fine. Spoke to Sonos tech this afternoon and they said it’s a widespread issue with Alexa.

Anyone else experiencing this?



What a complete disaster, some people just want a device that plugs and plays. You really want me to delete all of my amazon apps across devices and go through this Myraid just to get your speaker working. 

Paid £199 for this, wasted 2 days trying to get it to function at any type of capacity. 

Microphone not working, pages of manuals to get it on

Alexa not working, reprogram your whole house to connect it.

Folks please just buy yourself and Amazon Echo or an Ultimate Ears, save yourself some money and a lot of time.

 

 

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missyagogothanks for pointing this out, I have removed the instructions to Factory Reset, jgatie is entirely correct. 

We will look into revising the information contained here in the near future. 

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