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Sonos One microphone stopped working.

Alexa still announces reminders, yet it does not respond to voice commands. The microphone has been turned off and on; the device has been unplugged and restarted; I even went as far as restoring the device to factory settings (which I have learned may not have been the best idea). I also deleted the Alexa service and then added the service back with the speaker announcing that the service has been “successfully added and the device is ready to use.” Microphone is still dead. 

Hi @Tommy Bone 

Welcome to the Sonos Community!

We are aware of an issue affecting functionality of Alexa on S1 Sonos systems. We are investigating, but do not have an ETA for a resolution.

You can, however, cease troubleshooting - nothing you can do will help.

We will post here when there is an update.


I have exactly the same issue as you, and have also tried the same steps with no solution.

Only stopped working this morning which is weird, as it seems to have stopped working with you today too.


My system worked perfectly for years and now microphone isn’t working system wide.   Gotta be a Sonos bug.,  Super annoying they are not texting genie release and now I will have to sit in hold 


Microphone stopped working and says it’s off in settings but can’t turn it on! Has been working fine for years and just stopped. No light. And can’t turn back on! 

 


This is some kind of massive BUG, they put me through hours of resetting and things only got worse.   

 

Sonos will soon go in the trash if they don't release an update.  


Just literally got of the phone with Sonos. Apparently, it’s a known issue with Android device. 
I simply use my Apply device, downloaded and logon to SONOs app, and finally able to install voice assistant etc. 

OMG, it’s such a simple fix, but not made known. 


I had to delete my amazon app completely and set it up with sonos, alexa first, it takes you back to amazon then just reinstall. You must leave amazon deleted until you've set the rest up.

Hope it works, 

Thanks I'll give it a try tomorrow 👌


I had to delete my amazon app completely and set it up with sonos, alexa first, it takes you back to amazon then just reinstall. You must leave amazon deleted until you've set the rest up.

Hope it works, 


It doesn't work I've tried that


Hi, mine is now working,  I'll attach instructions I followed and it reset , alexa doesn't ping anymore but voice activation and everything else works. 

Good luck.

 

If „ping“ does mean the „activation tone“, that can be turned on within Sonos app room settings for Alexa. 
Scroll down to installed voice assistants and select Alexa… your device… 

That way for S2… 

On S1 select services and speach… Alexa… and turn on the activation tone for your room. 


Mine the same, alexa cant find the speaker, sonos wont pair with my other sonos speaker, microphone no light on, i recently changed broadband but have had no problem resetting my other devices, every time i try bluetooth doesnt even find any of the speakers , i did  a factory reset and reinstalled using the app , it says connected to my phone and connected in the app but nothing works even though its linked to my amazon account. very angry now and am considering putting it in the bin and just getting a different system, why oh why do you have to jump through hoops for hours to try and get it working, well p8888d off now.


Hi @JJMRT 

The issue we were aware of only affected S1 systems, which would therefore not have been affecting you on 16.1. I recommend that you do not attempt further resets - if it did not help the first time, it won’t help on any subsequent attempts either.

Instead, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.


Hi @Tommy Bone 

We have released an update for S1 that we believe addresses this issue. Please check your system for updates and test. If you continue to see this issue after updating, we recommend you get in touch with our technical support team for assistance.

Thank you for your patience.

 


@Ntrlvr34 

Are you using the Android controller app? I think so as you are talking about speaker microphones to be used for trueplay. That is just supported for Era speakers. 
If you want to run trueplay for your mentioned speakers you need to use an compatible Apple device. This way you use the microphone of the apple device and not of your speakers. 

https://support.sonos.com/en-us/article/tune-your-sonos-speakers-with-trueplay


I am unable to use the microphone on my beam and both Sonos one speakers. My Sonos move is fine. What is the purpose of having microphones on these items If you cannot use them and utilize the true play tuning? I do not use Alexa or any other voice services. It was working fine for years and then just stopped! I rebooted the products, unplugged the products, reinstalled software, etc. This is a huge disappointment from this product! I would not recommend anyone purchase these products until Sonos gets their act together


Hi could you explain a bit more about the simple fix for the microphone please?  I'm a bit confused about the apply log on? Thank you 

Logon to your SONOS account in the SONOS app, installed on iphone


Just to leave my own experiences here… I can’t reproduce the problem. I use a Sonos One on latest S1 iOS app and firmware. I can add Alexa as voice assistant service and she can hear me. So microphone obviously is working. 😉

Alexa app btw is up to date and Sonos skill activated. 


Hi could you explain a bit more about the simple fix for the microphone please?  I'm a bit confused about the apply log on? Thank you 


I use an iPhone. The microphones on my Sonos ones as well as the beam were working a few days ago. They detect ambient sound in the room and adjust speakers accordingly correct? If I’m missing something, please let me know. Thank you very much for responding.


I've spoken to Sonos and they tell me that they have had this problem for a long time but no resolution as of yet 🫣


True play is still available on my beam as well as my Sonos ones and my Sonos move. Here are the screenshots.

 


@Ntrlvr34

Imo everything looks like expected on your system. If there is no voice assistant active on the speaker, the microphones will be inactive, because they aren’t needed for trueplay. Using extended iOS trueplay setup even not for the tp setup itself. 
For the mobile speaker thats different… there the microphone is active for continuous trueplay use. 


I am facing exactly same issue. It’s impossible to set up Alexa voice assistant. 
Admin keeps reply it’s a known issue since months ago, but did not follow up with any solutions?????


Hi, mine is now working,  I'll attach instructions I followed and it reset , alexa doesn't ping anymore but voice activation and everything else works. 

Good luck.

 


Same, I have just installed new router and Sonos one Alexa speaker has been installed after days trying to sort...Alexa now not working and shows microphone is off! I have spoken to Sonos today who don't have any Idea of how to help and they don't have as they say an ETA as to when they'll get back to me very unhappy 😟