Alexa still announces reminders, yet it does not respond to voice commands. The microphone has been turned off and on; the device has been unplugged and restarted; I even went as far as restoring the device to factory settings (which I have learned may not have been the best idea). I also deleted the Alexa service and then added the service back with the speaker announcing that the service has been “successfully added and the device is ready to use.” Microphone is still dead.
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@Ntrlvr34
Imo everything looks like expected on your system. If there is no voice assistant active on the speaker, the microphones will be inactive, because they aren’t needed for trueplay. Using extended iOS trueplay setup even not for the tp setup itself. For the mobile speaker thats different… there the microphone is active for continuous trueplay use.
True play is still available on my beam as well as my Sonos ones and my Sonos move. Here are the screenshots.
I use an iPhone. The microphones on my Sonos ones as well as the beam were working a few days ago. They detect ambient sound in the room and adjust speakers accordingly correct? If I’m missing something, please let me know. Thank you very much for responding.
@Ntrlvr34
Are you using the Android controller app? I think so as you are talking about speaker microphones to be used for trueplay. That is just supported for Era speakers. If you want to run trueplay for your mentioned speakers you need to use an compatible Apple device. This way you use the microphone of the apple device and not of your speakers.
I am unable to use the microphone on my beam and both Sonos one speakers. My Sonos move is fine. What is the purpose of having microphones on these items If you cannot use them and utilize the true play tuning? I do not use Alexa or any other voice services. It was working fine for years and then just stopped! I rebooted the products, unplugged the products, reinstalled software, etc. This is a huge disappointment from this product! I would not recommend anyone purchase these products until Sonos gets their act together
Hi could you explain a bit more about the simple fix for the microphone please? I'm a bit confused about the apply log on? Thank you
Logon to your SONOS account in the SONOS app, installed on iphone
Just to leave my own experiences here… I can’t reproduce the problem. I use a Sonos One on latest S1 iOS app and firmware. I can add Alexa as voice assistant service and she can hear me. So microphone obviously is working.
Alexa app btw is up to date and Sonos skill activated.
Hi could you explain a bit more about the simple fix for the microphone please? I'm a bit confused about the apply log on? Thank you
Just literally got of the phone with Sonos. Apparently, it’s a known issue with Android device. I simply use my Apply device, downloaded and logon to SONOs app, and finally able to install voice assistant etc.
OMG, it’s such a simple fix, but not made known.
I've spoken to Sonos and they tell me that they have had this problem for a long time but no resolution as of yet 🫣
Hi, mine is now working, I'll attach instructions I followed and it reset , alexa doesn't ping anymore but voice activation and everything else works.
Good luck.
If „ping“ does mean the „activation tone“, that can be turned on within Sonos app room settings for Alexa. Scroll down to installed voice assistants and select Alexa… your device…
That way for S2…
On S1 select services and speach… Alexa… and turn on the activation tone for your room.
I am facing exactly same issue. It’s impossible to set up Alexa voice assistant. Admin keeps reply it’s a known issue since months ago, but did not follow up with any solutions?????
I had to delete my amazon app completely and set it up with sonos, alexa first, it takes you back to amazon then just reinstall. You must leave amazon deleted until you've set the rest up.
Hope it works,
Thanks I'll give it a try tomorrow
I had to delete my amazon app completely and set it up with sonos, alexa first, it takes you back to amazon then just reinstall. You must leave amazon deleted until you've set the rest up.
Hope it works,
It doesn't work I've tried that
Hi, mine is now working, I'll attach instructions I followed and it reset , alexa doesn't ping anymore but voice activation and everything else works.
Good luck.
Same, I have just installed new router and Sonos one Alexa speaker has been installed after days trying to sort...Alexa now not working and shows microphone is off! I have spoken to Sonos today who don't have any Idea of how to help and they don't have as they say an ETA as to when they'll get back to me very unhappy
Fixed after a Long wait for telephone tech support and very long conversation. The tech was patient and knowledgeable. two main issues - (1) the mic is not responsive unless a voice assistant in activated/linked. The S2 software update wipes all settings and configurations. (2) The new S2 app version wipes away all the previous settings. You have to start from scratch Starting all over again requires you to clear out the third party voice assistant settings related to the Sonos. None of the old app version’s settings are carried to the next version of the app. For example, if you expected an acknowledgment chime after you say the voice assistant’s name, we’ll, that won’t happen until you alter the app’s settings. VERY annoying— but I’m glad it is resolved because Dang! my Sonos sounds great!
Same microphone problem. Ran diagnostics and now I’m hold to see if they can do anything. This use to be a solid product. Does anyone have a recommendation for an alternative product?
Mine stopped working after 4 years. I fixed it by going to settings and removing alexa for that speaker then reinstalling alexa.
Hi @Scalini & @jonb66
I refer you my earlier statement:
Hi @emvales Parkland
Problem 1: Sonos 1 microphone working well with Alexa for a year, then 2 months ago microphone light in no longer on, and voice control is lost. Have rebooted many times, disconnected and left in the cupboard for a month, deleted and re-downloaded all Sonos apps on all devices - microphone still is ‘off’, but Sonos is working normally with iPhone/iPad control. To me it looks like a microphone hardware failure.
Or, the voice service is unable to connect to the account on the server - this would result in the microphone being unable to turn on, and is much more likely. Please try removing the voice service from the speaker, then add it again. If this does not help, I recommend you get in touch with our technical support team for assistance.
I hope this helps.
Got the same issue with my Sonos Beam. It has randomly decided that the microphone wont work, I’m VERY reluctant to do a factory reset and have to pair up my speakers again as every time I have had to do this has been a nightmare, usually taking several hours. The Sonos software ruins what is a good hardware product. How can the microphone function work fine for ages then suddenly Sonos messes it up?? Seriously considering putting all my Sonos components on eBay
Mine the same, alexa cant find the speaker, sonos wont pair with my other sonos speaker, microphone no light on, i recently changed broadband but have had no problem resetting my other devices, every time i try bluetooth doesnt even find any of the speakers , i did a factory reset and reinstalled using the app , it says connected to my phone and connected in the app but nothing works even though its linked to my amazon account. very angry now and am considering putting it in the bin and just getting a different system, why oh why do you have to jump through hoops for hours to try and get it working, well p8888d off now.
This is some kind of massive BUG, they put me through hours of resetting and things only got worse.
Sonos will soon go in the trash if they don't release an update.
Microphone stopped working and says it’s off in settings but can’t turn it on! Has been working fine for years and just stopped. No light. And can’t turn back on!
