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“I could not find that on Apple Music” - Alexa and Apple Music integration issues

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38 replies

U
I, too, am having the same Alexa non play issue as above. I asked Sonos support directly if Alexa worked for them.
They replied:


"Thank you for your patience while troubleshooting your issue with Apple Music on Alexa.

We are able to play Apple Music on Alexa, we just tested it and works.

What we would like is a diagnostics when you get the error message on Alexa trying to play Apple Music."

If I can get my Apple Music station to play you would think I could also request an artist to play as well through Apple Music. However, this is not the case.
I see it as a half solution with the rest of it coming soon.( I hope)
U
OKAY - I HAVE GOT IT WORKING.

I am brand new to Sonos so forgive me if a few of these steps weren't necessary, but all I can tell you is it is working.

  • I removed my device (unlinked) from within the Alexa iOS app
  • On the Sonos App, I turned off Alex voice control
  • I deleted the Alexa iOS app
  • I re-downloaded the Alexa app
  • Via the Sonos App, I initiated the Alexa set up
  • I signed in as normal
  • Once the device was set up, I was able to command Alexa by saying "Alexa, play Tina Turner in the Lounge" or "Alexa play Energy by Burns, ASAP Rocky in the Lounge"
I got a bit sick of having to say "... in the Lounge" and I found that if under the iOS Alexa app, you create a group (I created one called Lounge), I now just say "Alexa, play music" or "Alexa play music by Adele" and she goes off and does it ("Adele from Apple Music").

It seems to work, so now I may set up my other Sonos devices and hope for the best....
U
@beersushi

I had been accessing my Alexa information at Amazon Alexa via the UK account at following site:
alexa.co.uk.....it contained all my devices.

I rang Amazon at Sonos' request. Sonos said that because I couldn't access Alexa via an iPhone using voice control ( à la Siri ) it was NOT a Sonos issue.

I spoke to Amazon and they noted I was subscribed on the USA site so they put me up on the Australian site. I started to have more issues here. Not all devices or music services listed. Mild concern. However, my Alexa was online and activated just that now Sonos device was offline. Go figure. I am then told it is a Sonos problem. I am now in a circular argument.

My intention is to do a Ground Zero reinstall and reboot of Both Alexa and Sonos.

I am spurred on by the assurance from Sonos that this ( Alexa and Apple Music on Sonos 1 ) does in fact work because they have it working here in Australia.

I am running the latest versions of ios , Alexa and Sonos apps on an iPhone 7 and a dated 2009 iMac. I am subscribed to Premium versions of 2 music services to allow me to use these services with Voice command. I am a patient person and so will do it all again.In the meanwhile, I hope Sonos come up with a full solution to the issue.
J
Badge +1
So I have spent many, many, MANY hours on the phone to Apple, Amazon and Sonos over the last two days - first and foremost, Sonos customer care is ABSOLUTELY DIRE and being a new customer who just invested (wasted!) $3,000+ by buying into their ecosystem, they are a nightmare to deal with.

Customer service agents telling me there is no Apple Music skill in Australia, its wrong, I am misinformed blah blah. When I tell them to check Amazon and Apple's website, as well as press release's they said "we are not aware of this being released so we cannot support it".

They refused to contact Apple and Amazon, and said they have no plans to support it.

See an email conversation from today, in which they state there is NO SUPPORT FOR APPLE MUSIC ON ALEXA IN AUSTRALIA.

If you are thinking of buying a Sonos to use Apple Music and Alexa - SAVE YOUR MONEY! DO NOT BUY A SONOS - THEIR HARDWARE AND SOFTWARE DO NOT MATCH UP AND THEY HAVE NO INTENTION OF SUPPORTING SKILLS WHICH OTHER COMPANIES HAVE CREATED FOR THEIR PLATFORM.

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Ken_Griffiths
Joshuaroth,

What Howard W. from Sonos says in his mail to you is absolutely correct. Did you somehow misread it? See also Keith N's answer in his post above.

This feature is not yet available via the Sonos App in Australia. It requires further engineering and testing before it is made available. You just need to perhaps wait patiently. Posting similar messages on this topic in several different threads is not going to make it happen any quicker. It looks like the companies involved are working on it.

I’m sure you will see it announced on this site when the feature becomes available.
U
@Ugo52 this was exactly the post I needed to fix my issue, thank-you!

So somehow my account was still partially US based even though I was using Australian region for some Amazon services.

So now I proceeded with normal Sonos/Alexa setup (https://support.sonos.com/s/article/3439?language=en) and this time I noted I saw amazon.com.au in the different automated Amazon auth pages that appeared, and now the Sonos devices show in Content & Devices on amazon.com.au and all seems to be working (@AussieSonosUserXCX may be this is your issue?)
J
Badge +1
Joshuaroth,

What Howard W. from Sonos says in his mail to you is absolutely correct. Did you somehow misread it? See also Keith N's answer in his post above.

This feature is not yet available via the Sonos App in Australia. It requires further engineering and testing before it is made available. You just need to perhaps wait patiently. Posting similar messages on this topic in several different threads is not going to make it happen any quicker. It looks like the companies involved are working on it.

I’m sure you will see it announced on this site when the feature becomes available.

Ken -

Check Apple's Australian support page, check Amazon Australia's Skills Store, check the press releases and the specific mention of "Echo and Sonos devices" under the requirements on the Apple and Amazon pages.

Sonos confirmed to me they do not need to engineer a Skill between Alexa and Amazon - it is all done between them, so there is no 'engineering' and 'testing' to be done.

Check the online Sonos forums where it has been confirmed people have been using this service.

As for waiting 'patiently' as you so obviously underlined; I have been mis-sold $3,000 of products because they are advertised as working with a certain service. IF they do not then Sonos has a responsibility to ensure it's name is removed from the compatibility list of these Skills and features, but they do not care because they are letting more people blindly buy into their broken ecosystem.

Amazon and Apple are by definition misrepresenting and damaging the Sonos brand. Do Sonos care? No it appears not.

I will keep posting these messages on this forum and every other Australian based forum to inform people not to buy into this ecosystem which is damaged and does not do what it says on the tin. I bought these speakers because they are specifically touted as being compatible with Alexa and Apple Music - which the manufacturer says they are not.
U
@beersushi
Hallelujah! This seems to be at the root of the problem for i too am now fully conversant with the agreeable Alexa. Once Amazon support got me over to Australia and not USA then although things looked strange , once I went through the set up routine all was good. I can ask Alexa to play from my iPhone to an enables Sonos One speaker. I can give direct voice commands to the Sonos One speaker to play an artist or a playlist from APPLE MUSIC ( yeah!! ). I can pause and interrogate Alexa...eg " what song is playing?"
The following may also be of assistance:
Ensure that Sonos Voice Services have finished their Alexa setup. Do this by going to your Sonos App ( in my case on my iPhone) then choose MORE>SETTINGS>ROOM SETTINGS>( Choose appropriate Room) VOICE SERVICES> and make sure setup is complete for Alexa which should appear there. In my case I hadn't properly finished this setup even though I could see that Alexa had linked to Sonos but Sonos not to Alexa.
Also I discovered from Amazon that your Music Services need to be the Premium paid version for Alexa to work.
Patience has paid off and life is a little better. I'll pass some of this on to Sonos.
A
Badge
@Ugo52 this was exactly the post I needed to fix my issue, thank-you!

A little backstory, I’ve had an Amazon account since it was US only, when Australia became active I’ve moved my account over....or so I thought!
I’ve been using Australian Amazon store as well as Audible, but apparently that hadn’t full Australian’d my account.

I did the following:
On my iPhone logged out of Audible/Amazon app/Kindle app/DC comics app.

On a desktop I logged into amazon.com (US), and under Content & Devices found it was adding my Sonos/iPhone/Audible etc there which is weird As I use Australian Audible etc.
Initially I deregistered my Sonos devices from there but then found a link that said move my Kindle account to amazon.com.au (I don’t own a kindle but have used the app a million years ago), I believe this link was the same as if you go to Settings under Content & Devices and set your country to Australia, so I did this logged into amazon.com.au and at that point Content & Devices section in the US site now said it was managed by amazon.com.au site.

So somehow my account was still partially US based even though I was using Australian region for some Amazon services.

So now I proceeded with normal Sonos/Alexa setup (https://support.sonos.com/s/article/3439?language=en) and this time I noted I saw amazon.com.au in the different automated Amazon auth pages that appeared, and now the Sonos devices show in Content & Devices on amazon.com.au and all seems to be working (@AussieSonosUserXCX may be this is your issue?)


OMG @beersushi I LOVE YOU!!! YOU ARE A GENIUS!! Thank you so much man, this has FINALLY solved it! After MONTHS of it not working, I try again following your instructions and it’s finally fixed.

You’re right - I had an Amazon US account and my content/devices were still being managed in the US account, despite having an Australian account. I switched over to the Australian Kindle store, ‘deregistered’ all my devices on the Amazon website and re-added them and now every plays from Apple Music seamlessly. I never thought the Kindle store would have an impact on playing music on Apple Music, but there ya go.

Thanks so much, it seriously means so much to me that I can finally have my speakers working fully as intended. You’ve made my day, man. 😃
Keith N
Hello everyone, I have a quick update on this -

Apple Music via Alexa is in the process of going live in Australia and New Zealand, as such you may find it working already. Since it's still rolling out, the teams aren't allowed to talk about it as it's an unannounced feature. That said, when it's confirmed to be up and running at 100% I'll make sure to update this thread.

Thanks for your patience.
J
@Ugo52 this was exactly the post I needed to fix my issue, thank-you!

A little backstory, I’ve had an Amazon account since it was US only, when Australia became active I’ve moved my account over....or so I thought!
I’ve been using Australian Amazon store as well as Audible, but apparently that hadn’t full Australian’d my account.

I did the following:
On my iPhone logged out of Audible/Amazon app/Kindle app/DC comics app.

On a desktop I logged into amazon.com (US), and under Content & Devices found it was adding my Sonos/iPhone/Audible etc there which is weird As I use Australian Audible etc.
Initially I deregistered my Sonos devices from there but then found a link that said move my Kindle account to amazon.com.au (I don’t own a kindle but have used the app a million years ago), I believe this link was the same as if you go to Settings under Content & Devices and set your country to Australia, so I did this logged into amazon.com.au and at that point Content & Devices section in the US site now said it was managed by amazon.com.au site.

So somehow my account was still partially US based even though I was using Australian region for some Amazon services.

So now I proceeded with normal Sonos/Alexa setup (https://support.sonos.com/s/article/3439?language=en) and this time I noted I saw amazon.com.au in the different automated Amazon auth pages that appeared, and now the Sonos devices show in Content & Devices on amazon.com.au and all seems to be working (@AussieSonosUserXCX may be this is your issue?)

Thank you so much @beersushi. This resolved my issue as well. The steps I took was a bit different, but got there in the end. Interestingly, I had no Kindle service, but when I started the Kindle Unlimited subscription process, it detected that my digital content and devices were in the wrong region and prompted me to click on link to move it to Australian store. Once I'v done this, I re-added Apple music service on the Alexa.amazon.com.au website, enabled the voice service on my Sonos One and all is well.

Numerous phone calls, emails to both Amazon and Sonos on the issue were fruitless and once again a clever and persisting user solved it. Thanks for sharing!
J
Badge +1
So Sonos have confirmed its live, however here is my current issue:

I have been able to link Apple Music and Alexa, but when I try to play music ("Alexa play Music") with Apple Music set to the default service, I receive the audio reply: "Hmm, to do that first enable the Skill for your Sonos One in the Alexa app, then ask me to discover devices".

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Keith N
Hi there @AussieSonosUserXCX -

I am having a hard time finding explicit information from us at Sonos regarding bringing this feature to Australia. In our announcement post, Ryan S states:

Currently, Apple Music is only available for Alexa in the US, UK, and Ireland on Sonos and other Alexa-enabled devices.

When Apple Music Alexa control becomes available in a new region, it takes dedicated engineering and testing to bring support to Sonos. We don't have an exact timeline to share for when Apple Music Alexa control will be available on Sonos in Australia, but as new information becomes available we will be sure to share it here on the community.
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