I have added the Sonos skill and the Apple Music skill to Alexa. I have added Apple Music as the default music service. I have added Alexa to both my Sonos One and my Beam.
When I ask Alexa to play a particular artist, it will default to playing via Amazon Music (despite Apple Music being set as my default). When I specifically request that the artist play from Apple Music, Alexa responds that it “could not find that on Apple Music”, despite the songs being available to play via the Sonos app manually. The only command that works is if I ask Alexa to “play music” and it will play a personalised radio station from Apple Music. However, requesting any particular artist, album, playlist, etc. always either starts playing from Amazon Music or not found if specifically requested to play from Apple Music.
I have completely removed Alexa from my Sonos devices, restarted all my Sonos devices, disabled all the skills in Alexa, deregistered all my Sonos devices from my Amazon accounts and started it all from scratch but the issue still persists. Apparently there was a service outage for a while, but there appears to be no service outage and I am still having this problem.
Does anyone know how to fix this? From what I read on some message boards, other people have had this problem in the past. How do you fix it?
Best answer by Keith N
Apple Music via Alexa is in the process of going live in Australia and New Zealand, as such you may find it working already. Since it's still rolling out, the teams aren't allowed to talk about it as it's an unannounced feature. That said, when it's confirmed to be up and running at 100% I'll make sure to update this thread.
Thanks for your patience.