BBC Radio not using Alexa preferred speakers

Thank you for your reply. Knowing that it was still possible gave me the motivation to try (yet) again. Groups all looked good. Disabled/re-enabled BBC skill. No luck. Disabled/re-enabled Sonos and success!  Great to have this working again. Hopefully it will remain stable for some time. 

To anyone as frustrated as me reading this thread:

Amazon have changed the Group settings and “Preferred Speakers” are no more.  

Worse than that, there is now an option at the bottom of the screen where you choose your speakers for your group called “Playback Options”.  I needed to select “Always” rather than “Only when you say the group name”.

At last!!  Now “Alexa, ask BBC to play Radio 2” results in Radio 2 coming from my Sonos pair.

The internet is full of outdated references to “Preferred Speakers”.  I’m not sure when it changed but Hallelujah - this’ll finally stop my wife sulking.

I have the same problem as of a similar timeframe.  There are a few possibilities, including it being one of those strange temporary glitches that seem to affect Alexa on a particular system from time to time.  If it were a general problem I would have expected more posts on it by now.

I have tried most things I can think of.  It is not convenient for me to do a complete system reboot just for this issue at the moment.  I will try it at some point, but with little optimism that it will help.

I have tried disabling and re-enabling the BBC skill and the Sonos skill.  I have deleted the whole Alexa group and set it up again.  The preferred speaker is respected for Amazon Music and the non-BBC radio stations I have tried.

I can’t help wondering if this still goes back to the issue of the BBC removing BBC stations from TuneIn, which means that play on Sonos relies on the BBC skill.  Up to now, that respected the preferred speaker provided I used the right form of words.  Now all instructions to play BBC stations are played on my Echo Dot instead of my Sonos speaker.

I have three groups set up with preferred Sonos speakers and all are suffering from this problem.

So my experience matches that of @Simon_6.

I’ll give it a couple of days to sort itself out before I spend any more time on this.

Having the same problem - if you have an Amazon Echo paired with an old Sonos Play 1 (using the echo to supply voice commands to the Sonos) then there’s no easy way to get it to play BBC stations via voice commands. Non-bbc work via TuneIn and it reroutes the audio to the Sonos properly. For BBC you have to say “Alexa listen to Radio 6 Music from BBC” which is cumbersome in itself, but also doesn’t respect the grouping that says you want it to play on Sonos rather than Echo. 

Whilst I could set up an individual voice command per speaker it would be nice - as with literally all other non-BBC radio stations - to have one command that works on all my devices whether they’re Alexa-enabled Sonos Ones or a pairing of Amazon Echo and Play 1.