I accidentally upgraded two products that I don’t want to upgrade. I was thinking it was an update, not upgrade.
How do I release them from upgrade status?
Best answer by James L.
View originalI accidentally upgraded two products that I don’t want to upgrade. I was thinking it was an update, not upgrade.
How do I release them from upgrade status?
Best answer by James L.
View originalOK, thanks James!
Hey
There’s nothing to worry about here if you’ve hit upgrade on those products via sonos.com.
You’ll have two discount credits ready in your account for the next time you go to make a purchase from the Sonos.com store. There’s nothing you need to do, and your players will continue to work as they always have, though if you decide to sell those units in the future you should disclose that the discounts have been claimed
Sorry, I did the Submit to Sonos for the discount.
Long story short, I had a technician here setting up my system (and doing some other AV things) and I had to leave to get my daughter. When I left the Sonos components were all on my app except the Move and he was going to try to add that. When I came back, only the Move was on my app and he left instructions to “update on Sonos”. So I was just trying everything on Sonos.com with my account and in the app and I upgraded instead of updated.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.