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Struggling with Roam Setup - Previously Working

  • 10 January 2022
  • 3 replies
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A
Userlevel 6
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Afternoon all.

Bought a Roam on pre order ages back. It arrived in good time, was installed and worked a treat. A week later I lost it! Long story. Yesterday it turned up …. another long story.

It no longer shows in my S2 app or environment. So I thought, lets add it again. But no joy.

Just to add, I bought a Sonos wireless charger base for it, charged it and that seems be working well.

But I cannot get it to show the green light. If I remember well, if I get to that point, the app should see it?

I can get it to flash blue. I can get it to show white light. But I’m missing something in re-adding it to my environment.

Appreciate any advice or procedure or link that can get me up and listening again.

Many thanks in advance

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Best answer by Ken_Griffiths 10 January 2022, 15:18

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3 replies

Ken_Griffiths

The factory reset process for all Sonos products, including the Roam, is outlined in this link:

Factory resetting a Sonos product

Ken_Griffiths

Once the device shows a flashing green status light, then open the S2 Sonos App and add it back to your current system via the ‘pop-up’, or by going to ‘Settings/System/Add Product’

A
Userlevel 6
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Once the device shows a flashing green status light, then open the S2 Sonos App and add it back to your current system via the ‘pop-up’, or by going to ‘Settings/System/Add Product’

 

Many thanks Ken …. worked a treat. Appreciate you taking the time. 

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