After hundred hours invested, they offer replace the SONOS Sub defective for a refurbished one paying ~ $400 (Originally paid ~$700) total more than one thousand. I was expecting a repair option but not. END of the history.
:(
How old is the sub? - the manufacture date is next to the MAC address/serial number? I assume it’s well outside the guarantee period, but just curious?
I see you also reported a "Sub not working issue” 3 months ago in the community here and was advised to contact Sonos Support back then - what happened in that earlier reported case?
Hi Ken thanks for your reply
Issue seems to have sorted itself out now after about 2 hours it has decided to cooperate and connected woohoo 👍😊
+20
Thanks for the report. There are wireless communication errors between your Sub and Beam. This is usually caused by wireless electronics using the 5 ghz band. Look around and in between your home theater speakers for any third party electronics which could cause interference. Common sources include cordless phone bases, wireless cameras, wireless printers and third party wireless speakers. Try moving away any such devices you find.
+20
3 month old sub having same issues as everyone else. Not interested in being told its defective and paying to fix it like others have so contemplating getting money back and going for wired system. nothing worse than unreliable IT garbage
You can contact Sonos Sales and arrange your return via this link:
Diagnostic: 764870942
have sonos through out the house. Added sub - no problem. Calibrated - no problem. Play music - no sub. Disconnected and reconnected and recalibrated the sub a couple of times. No bass. please help...
+11
1906125
I love my $700 paperweight
Same issue. Sub isn’t working.
1183078865
+14
Hi
Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community.
Can you please tell me more about what's going on with your Sonos sub so that we can come up with the easiest fix?
Base on the diagnostic report the Sub is still online, doest it randomly reboot?
If you need help with any other information, please be sure to let us know.
Same here. It works in combination with only the Sonos one surround but not with my beam. It worked before but suddenly stopped working. So the sub don’t give sound.
Diagnose: 842691202
+14
Hi
Welcome, thank you for reaching back to Sonos Community and providing the diagnostic report number.
Upon checking on the diag. the Sub is still online, Can you try to enable to wifi feature of the sub, sometimes it causes some irregularities when the wifi feature is disabled on a speaker.
Let us know if it works. If you need help with any other information, please be sure to let us know.
The sub WiFi is enabled but no luck
+14
Hi
Welcome, thank you for reaching back to Sonos Community.
Can you try network refresh, by unplugging all Sonos devices, then rebooting the router? When the router comes back up, plug back in the Sonos devices.
If still no luck, I recommend calling our customer phone support on this so you can be assisted with more thorough and in-depth troubleshooting steps
Let us know if it works. If you need help with any other information, please be sure to let us know.
Hello. I’m having the same issue as everyone else. My sub no longer works. I have removed from it and factory reset it but unfortunately no sound. I also rebooted my network. Here is the diagnostic report number 2046119574.
I then unplugged each sonos rebooted the network, deleted the app, then plugged back in each sonos. All sonos work except sub. Here is a new diagnostic report number 409295344
+14
Hi
Welcome, thank you for reaching out to Sonos Community since you already tried some troubleshooting steps let me try to assist you.
I’ve checked the recent diagnostic report it's still online but like you said it doesn't produce any sound.
Since the factory data reset didn't solve the issue. I would like to recommend calling our customer phone support on this so you can be assisted with more thorough and in-depth troubleshooting steps as well as remote diagnostics that can be remotely gathered from your Sonos devices with your permission.
If you need help with any other information, please be sure to let us know.
Did anyone find a solution for this puzzle?
What puzzle are you referring to?
After hundred hours invested, they offer replace the SONOS Sub defective for a refurbished one paying ~ $400 (Originally paid ~$700) total more than one thousand. I was expecting a repair option but not. END of the history.
:(
I have the same issue, currently have a playbar in living room, play 1 in kitchen and another in bedroom (all wireless). I can only manage to get the sub to connect via wired to the router, and even then when i add it to either of the play 1’s it works, but if i add it to the playbar, it says added, but theres no sound from the sub… I havent been able to get the sub connected wirelessly at all after trying everything, as soon as i take the cable out (when paired with the play1) it just disconnects.
Contacted sonos who had me on the phone doing the exact same tests ive already done for hours, to be told its probably the wireless card in the sub and that because its 3 years old id have to pay £450 for a replacement!!!! WTF
Its an absolute joke!
If the wireless card is dead, would that be why it doesnt have any sound when connected to the playbar? because i dont see why it would work with the play 1 but not the playbar.
Im so fuming, a 3 year old £799 product that is designed for wireless music shouldnt just fail...
The serial number begins 1506. I didn’t pay attention to the SUB so after I install a new TV I tried to use the SUB but never worked. I bought the SUB at BestBuy (2015) obviously is out of Warranty and I ask myself why SONOS do not provide a repair service. I follow most of the community chats (and Youtube) that is the reason I spent many hours. I send several diagnostics to SONOS and for now I appreciate your preoccupation but this Sonos SUB issue is part the past and I’ll look forward for something new. Thanks to your SONOS Engineering team (SME) for assigning time to check the problem.
My sub no longer works. I have removed from it and factory reset it
but unfortunately no sound.
I tested wiring the Sub directly to the Playbar via Ethernet cable and reset & configure it as you recommended but no sound from the sub. The diagnostic confirmation # is: 1338909531.
My sub no longer works. I have removed from it and factory reset it
but unfortunately no sound.
I tested wiring the Sub directly to the Playbar via Ethernet cable and reset & configure it as you recommended but no sound from the sub. The diagnostic confirmation # is: 1338909531.
The Sub works using an ad-hoc 5Ghz WiFi connection to the room it’s bonded with - so ensure the radio is switched ‘on’ in the Playbar room settings in the App, try toggling it ‘off’ and ‘on’ again.
Also try attaching the Sub to a different Sonos room (if you have one available) to see if it then works, if it does, then that may point to an issue (perhaps) that your 5Ghz wireless adapter isn’t working on the Playbar, rather than it being a Sub issue… it’s worth moving the Sub aswell to a different position and much nearer the playbar when testing the connection between the two units.
I Also try attaching the Sub to a different Sonos room (Play Base - Bedroom) and the Sub doesn’t work, As you said. I already have connected to the play bar two Play1 (Left & Right) and are working fine. I merge the play bar and Play Base and works perfectly. Just the SUB is not working. I’m struggling with this issue for months and nothing that can help to solve this annoying SONOS issue. When I check the SONOS devices at your portal all are ONLINE except the SUB.
Your confirmation number is: 782153502.
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