Sonos:Sub not working

  • 20 September 2019
  • 40 replies
  • 10206 views


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40 replies

Just to make it clear, I’m just a Sonos user, like yourself.

As you have tried the suggestion of ‘bonding’ the Sub to another room and have wired the sub to the LAN and have already factory reset it aswell, then it’s perhaps best you contact/chat to Sonos Support Staff via this LINK and see what they can perhaps discover from your diagnostic report.

I found the solution - works for me at least..

- unplug your SUB and leave it unplugged overnight. Plug it in and it works the next day.

 

prior to that I have tried factory resetting the SUB, re-adding the sub to the system, rebooting the router, but all to no avail… somehow it works when I leave it unplugged for a night. I don’t know why but it works..

 

 

For my particular case, at the end I bought a FO splitter, a DAC converter, and a Polk Sub ($130) and problem solved. 

I had a similar issue with my sub gen 3 that suddenly stopped functioning. No sound, no power light nada. I spent about an hour and half with Sonos support trouble shooting the issue but no luck. I was still under warranty and I was told they would replace it. I left the sub unplugged for the night. The following day I plugged it in and the sub powered up. Everything there after functions normally. There might be an internal battery that needed to complete loose it’s charge or something to clear the memory. I have no clue but I was happy I didn’t need to ship it away. 

I send Sonos sub gen 3 isn’t having 

My sub no longer works. I have removed from it and factory reset it 
but unfortunately no sound.  I also rebooted my network. 
Here is the diagnostic report number:39580312

I had a similar issue with my sub gen 3 that suddenly stopped functioning. No sound, no power light nada. I spent about an hour and half with Sonos support trouble shooting the issue but no luck. I was still under warranty and I was told they would replace it. I left the sub unplugged for the night. The following day I plugged it in and the sub powered up. Everything there after functions normally. There might be an internal battery that needed to complete loose it’s charge or something to clear the memory. I have no clue but I was happy I didn’t need to ship it away. 

Userlevel 6
Badge +15

Hi @wcepedaasub, welcome to the Sonos Community!

I’m not seeing any obvious issues in the diagnostic, aside from a little wireless noise in the 5GHz range, nothing that should be preventing the Sub from working however.

Would it be possible to test the Sub connected to the Playbase rather than the Playbar? Another option would be to test wiring the Sub directly to the Playbar via Ethernet cable (you would need to leave the Playbar connected to the router however), which would rule out interference as an issue.

Let us know how you get on :)

Unfortunately, my Sub seems to have contracted the same illness being discussed here. A little about my system; I have the Sub paired with the Arc in the living room, a Five in the adjacent dining room, an Amp powering the backyard Sonance system, and a Beam with 2 surround Ones upstairs in the bedroom. I mostly use the system for streaming music downstairs, (which I do daily after work) so I’ll have the Arc+Sub, the Five, and sometimes the Amp all streaming simultaneously. Everything has been working beautifully for months until last night when I went to watch a movie on the living room TV where the Arc+Sub are connected. No Bass. I noticed immediately, and insisted that movie night could not continue like this. So I spent about an hour unplugging and re-plugging, factory resetting both the Arc and the Sub. A lot of the times I did this, the Arc wouldn't register the Sub and instead of Arc+Sub in the app it would say Arc+?. I ended up removing and and adding the Sub back several times. When it would finally register as being re-connected each time, there would still be no audio from the Sub. Eventually I gave up and we watched a show upstairs in the bedroom instead. So I find myself here on this forum and the more and more I read, the more discouraged I’m becoming. I’m hoping that by now there might be a known issue causing this that doesn't involve me unplugging and resetting every electronic device in the house just to find that it still doesn't work so I went ahead and submitted a support diagnostic request. Confirmation # is 1717452876. Someone save me, I need bass asap! Please, and Thanks!

I'm having similar issue with my sub 

I move it to plug into router and connect it, it works fine. So unplug router cable and still works fine, unplug from power move it back across the room and plug in power on wait a few mins but nothing, no bass. What's the problem here please help

I'm having similar issue with my sub 

I move it to plug into router and connect it, it works fine. So unplug router cable and still works fine, unplug from power move it back across the room and plug in power on wait a few mins but nothing, no bass. What's the problem here please help

It’s probably not how close it is to the router in most instances, as the sub usually connects over a 5Ghz ad-hoc connection to the ‘player’ that it is ‘bonded’ with.

What should the sub be connected to in your case? …and can you check that its player has not had its wireless radio switched off in its own room settings.

Userlevel 7
Hi Frank B

Try this

  1. Unplug ALL your Sonos
  2. Unplug any other wired/wireless products using your network
  3. Unplug any range extenders if in use
  4. Delete the Sonos app
  5. Check you routers Admin page for updates and install if available
  6. Reboot your router
  7. Power cycle your iOS or Android device
  8. Install the Sonos app
  9. Plug in your Sonos 1 x 1. Start with the Beam then surrounds and last the sub. Let each come back before moving to the next.
  10. Plug in other Sonos 1 x 1
  11. Plug in your other wired and wireless devices
  12. Test your Sonos
  13. If all good...plug in any range extenders that were in play
Let us know how things sort out. Cheers!
Userlevel 7
Badge +20
Hi Frank B,

Thanks for reaching out. AjTrek has some great advice. If that doesn't help, please play some music through your Sonos system which should have some bass. Then, submit a diagnostic report and reply here with the confirmation number. I'll take a look to see why the Sub isn't playing.
1915312190
i have wireless cameras which are nowhere near my beam and sub and the cameras were here long before my Sonos equipment which worked fine for months. Other than that nothing around

3 month old sub having same issues as everyone else. Not interested in being told its defective and paying to fix it like others have so contemplating getting money back and going for wired system. nothing worse than unreliable IT garbage

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