Sonos Move battery draining when powered off

I think 5% is too much for a fully powered down device but there are many users reporting much higher drain than you and Sonos are investigating.

I have just sealed my return box with Sonos Move in it as not happy with it at all! I have experienced the same issue as hundreds of other Sonos Move owners who turn the speaker off, and next time you want to use it you can’t as it has completely drained the battery. I have gone back and forth for over a week with senior technical support who were unwilling to acknowledge that there is a major flaw with the speaker battery which turns itself back on into standby mode after it has been powered off and kept off the base away from any power. The first person I spoke to when I noticed the issue and called to log an issue put me on hold for 1h20m and then she hung up and claimed we got cut-off as she was totally clueless.

I have been left really disappointed with Sonos on this occasion as I do really rate their speakers - but there is a very big problem with their Sonos Move product and they need to stop sending them out to new customers until they have rectified the issue - or at least made it clear that the product will drain battery within 24hours if not kept on charge - which may then have an impact on the battery life. I saw a review where it mentioned the battery is only built to last 300 charges - so the speaker will last less than a year.

Moderator Note: Move Battery Lifespan (cycle count)

I see that this issue still hasn’t been solved by Sonos. I am experiencing the same issue: I always power off the Sonos Move completely (by pressing the powerbutton for 5 seconds till I hear the chime) I do that in the evening. When I return the following morning the Move’s battery is totally empty or almost totally. I keep the Move off the loading ring because I don’t know if it is alright to keep the speaker on the loading ring all the time. 

I think it is highly incomprehensible that Sonos after more than a year still haven’t solved this very annoying issue.

So please Sonos SOLVE this. 

I have the same problem. For example, if I power it off with 40% of power left when I turn it on two days later it’s down to 20%. Very disappointing. 

Ok, one year later, I just bought this product and have the exact same issue. So, what have they done? Nothing? Cannot recommend this Sonos product! They are lying!

Our first sonos product & very disappointing.  Exact same issue as other as have been reporting for over a year.  The fact no resolution has been communicated to customers over this time speaks loudly, negatively, and in a very irritating pitch.   

I have only had my move for a few days now, and I came online to look to see if others had this problem, and found many of you do. I charged it up the first night, tried it out, it was at 100 percent. I shut it down fully, the next day not even 12 hours, turned it back on, went from 100% to 64%!!! Yes, 64! I thought, this can’t be right, so charged it again, shut it off, next day 100% to 72%. I wanted to give it one more charge and see what happened, I charged it up to 100%, then put it in low power mode to try that, 6 hours later, went from 100% to 64 again! So back it goes, for the price they are selling for, not worth it!

I know, it is a piece of **** ! It's as simple as that, it's useless. Cannot even use it without the battery and the worst part is, mark my words, you will have to buy a new battery after having it charged 300 times or something.

What a joke! 
 

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Yes, I'm sure I am shutting it down correctly, I'm no stranger to electronics, and have used many smart speakers from different brands. It does not seem to matter if I press and hold to shut it down, or place it in power saving mode, the battery drains over just a few hours. A simple Google search, and I found countless others with the very same issue, so that means it is a product problem, not user. I still have the Amazon tap, and a battery powered google speaker from many years ago, those batteries still holds a perfect charge, whether off or in standby, I've used Sony smart speakers, as well as Bose, all of which had no battery issues. After returning the speaker to Best Buy, I was informed that they receive a lot of them back for the same issue. 

@Charmed79 & @GuitarSuperstar 

According to my experience this is not a contradiction to the observation of Charmed79, since the issue is not occuring after every turn-off (button > 5sec) but sporadically.

Do not believe anybody telling you, that it does not harm the lithium ion battery to be fully charged all the time. Also Sonos does not have the magic lithium ion battery.

If you keep the battery between 10% and 80% charge, it will survive much longer. I observe this for many years on different devices including the device I am currently typing on: 7 years old, 1600 charging cycles, still 90% of the design capacity. I am sure my Moves wil behave similarly.

I have two Moves and if set to Battery Saver on they last weeks.  With battery saver off it depends how open the app is opened for.  Every time you open the app the Moves wake from standby, even if you are not using them.  If they go to sleep on the battery saver they will last ages but you will have to press the power button to use them again.

Another thing you can do is to put the Move into deep sleep by pressing the power button for 7 seconds, you should hear one tone then another tone.  Again once in this mode it takes manual button power push to wake them.

Other than an issue on one of the updates earlier this year, both the moves I have are excellent and when off base I get a good 8-10hrs of usage.

My Moves stay on the charger for months at a time.  They are used as outdoor speakers but get little use in the winter,  I did use them outside last week and the battery capacity seemed as good as when I bought them.  Had them for nearly 3 years now on this regime and they seem fine.