Sonos keeps dropping out and losing connection

I have struggled for two years or more with my system dropping out or cutting off completely. The App indicates that the music is still playing but crickets or intermittent from the speakers. Been on all these boards looking for answers because I love the system when it works. Finally solved the issues. I have too many wireless devices trying to access my WiFi router and the router can not process the requests. I tried making static IP addresses. WiFi extenders. Sonos Boost, Sonos router (no longer sold). Aaaargh! In the end I added a new WiFi router that is separate from my original home WiFi network. So two WiFi networks. The first continues to be my home network. Laptops, iPads, iPhones, etc. The second is dedicated to my Sonos system. I have an extensive Sonos system. Plugged my Sonos router into the new WiFi router and….it worked. No more dropping or intermittent songs. 

@jhcovert That could be a factor. You can view diagnostic reports locally. To do so, head to a web browser and enter “http://IP address of Sonos Player:1400/support/review”. You can click on the room names to see the logs for each player, though some of it is rather arcane. The Network Matrix is a quick snapshot of the wireless status of the speakers, and may be the most helpful.

Hi there,

Thanks for sending in the report. Your system is losing connection to Amazon’s server while streaming. It’s not immediately clear from your report why this is happening. It would be best to continue troubleshooting this live with our phone team. Please give us a call, our number is found here.

@mayyrh Thank you for reaching out to us in the Sonos Community. I understand you are mentioning that you lose connection with your Sonos system. Can you be more specific to how you are being affected, meaning is this with one room name or your whole system, as well as is this with one music service or happening with multiple sources? What troubleshooting steps have you tried already and what happened when you tried steps listed in this thread? We can see from your supplied diagnostic report number that your are using at least two network routers with a Zone Bridge wired into the network with you likely being affected by wireless interference.

We will need your full network topology with the model names and numbers of the products that are wired or wirelessly connected on your network for any modem, router(s), extenders, access points or switches (managed or unmanaged). After you gather that information I would suggest that you make one of your Play:5 units or C:Amps as the Ethernet wired product to the router, then power off the Zone Bridge. Next, please power re-boot off your wifi equipment for 30 seconds with no lights on it, meaning no battery backup, then power it back up. While this equipment is powering back on then power re-boot off your Sonos units for the same time with no lights and plug them back in to power, no button pressing is needed. You can leave your bridge powered off and use Sonosnet from your wired Play:5 or C:Amp. While we are powering back on then re-boot the device(s) running the Sonos app. When reconnected then test the music playback for 30+ minutes and let us know the testing results along with an updated diagnostic report number here.

Same issue- YT Music loses connection on mostly wired network (2 of the 3 devices are connected via ethernet- neither can stream). I use a Google Wifi router and netgear switches. Confirmation number for diagnostic info is 1625377192