I have 2 play 1 speakers. They run from a sonos bridge which is wired into my Orange live box via ethernet cable.
I also have another access point in another room which is hardwired back to the bridge. I use Sonos mainly for my own library stored on an Apple Mac Pro.
The whole set up is absolutely hopeless. Works fine during daytime but in the evening constantly drops out for up to an hour, fades comes back. I live in an old stone house with a fairly low download speed of around 5 mgb per second but I would not think the download speeds should make any difference as I play from my own library. I would appreciate any ideas on how to solve this issue.
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Userlevel 7
+20
Hi there,
Your diagnostic report doesn't show a whole lot as your controller isn't connected to your Sonos system. Please try the steps in this guide to get reconnected to your system.
If that doesn't help, try temporarily wiring in one Sonos unit to your router with an ethernet cable. This should simplify things and show us where the communication issue is by eliminating the wireless variable.
Same problem here. Most of Saturday setting and resetting my Sonos Ones. I used to sing their praise, now I certainly wouldn't recommend them to anyone, at ieast until they sort out the connectivity issues. Come on Sonos get a grip.
The great majority of connectivity issues have to do with local issues in the local network, over which Sonos has absolutely no control. Perhaps you might submit a diagnostic, much like the previous person did, and be able to get some guidance from Sonos on how to correct the issues you’re experiencing with connectivity. And, in the tiny chance that there is something wrong with the Sonos speakers themselves, it would likely show up in that diagnostic, and you could jumpstart the replacement process.
So sad to be back reporting that despite adding the Sonos Boost the drop out problem has returned.
diagnostic code: 1724179389
My fear is that it’s the same thing as it was last time: Google WiFi traffic and generally poor network management on behalf of that system.
Thanks in advance.
NOTE: this seems to happen most when I listen to my turntable through a Sonos Connect, and not so much when I stream music through a service like Amazon or Spotify. All music comes through the same two Sonos One units.
Userlevel 7
+20
Also it’s a good idea to check the compression settings for your line-in connection. Setting it to compressed should help in case the line-in source is using too much bandwidth.
Userlevel 7
+22
Any chance you can wire any of the devices to Ethernet to get the traffic off the SonosNet WiFi?
This way as I move equipment around the space I should be able to see in near real time if there’s any impact to the signal level and noise floor.
I’ll keep you posted. Thanks again.
Same issue - 323649842
Along with many other unresolved Sonos issues. Always same response from support, “Your network is the issue”
Along with many other unresolved Sonos issues. Always same response from support, “Your network is the issue”
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