Sonos App controls no longer appear on your lock screen


After updating to 9.0 on iOS, I am getting the message "Sonos App controls no longer appear on your lock screen" on all my updated devices. The lock screen controls stopped working on all my controllers with above message.
I do not have any other music player running nor I have any sort of voice over configured. Settings for the app are correct with both hardware volume control and lock screen controls enabled on all devices.

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I'm hoping iOS13 can bring this feature back. I never knew I needed it until it was gone
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I can’t believe Sonos hasn’t been able to figure out a way to make this work!! (On their own or in partnership with Apple). Lock screen control was one the main reasons I went with Sonos in the first place. I agree with some of the previous comments, give users the ability to disable air play 2 functionality in the app to restore the lock screen controls. Give people the option.
This is just a crappy user experience. The beauty of having Sonos was that one did not have to be fumbling to control speakers. Just bought a HomePod and seriously considering just replacing all of my Sonos speakers with Apple HomePod: make calls, control Apple TV, listen to music - all from a control screen when the phone is locked. Not everyone is an Alexa user and not everyone wants Bezos listening in.
Sonos should simply release version 8.6 of the Sonos App with a new name, e.g. "Sonos Legacy App". Tell users that it doesn't support Airplay2 and that it won't be updated. Then the users can decide what they want. For my part, I want to be able to control Sonos from my Apple Watch, which is a byproduct of having the lockscreen controls.
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I have no airplay 2 devices in my house and I have lockscreen controls on my iphone still. So I think there already is the functionality for those without airplay 2 hardware?
No - the real solution is for Sonos just to make an app version for its users who don’t have airplay 2 hardware.

If Sonos removes airplay 2 from the app - all us legacy hardware users get the lock screen controls back.

Even if we could downgrade to the last version of the app before airplay 2 was released - they would work for us
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So much negativity for Sonos here when the real problem is Apple’s lack of flexibility in ios. As far as I understand it the actual version of events is roughly.

1. Everyone wants lockscreen and hardwear control but its only possible on android not ios because Apple
2. Sonos wizards find a workaround - not for the first time implementating a feature I never thought possible and improving my aging kit. Thanks Sonos!
3. Apple/Airplay2 breaks workaround. Sonos still does everything it can to make it avaliable for as many people as possible.
4. People blame Sonos.

It seems like Apple need to offer a solution here and I read they are actually talking to Sonos so fingers crossed...
Hello all,

I appreciate I am a little late to the conversation. However I am still struggling to wrap my head around the loss of iPhone/I watch lock controls since the move to airplay. Now my primitive understanding is that the older models don’t have the chipsets to deal with the complexity of airplay 2........so if I am right we are still using airplay 1, which did have the controls?!?! So why have they gone. Furthermore even take away my potential misunderstanding. How can a third party company such as Sonobit still utilise the hardware in the devices to allow volume control and switching songs.
I am a little lost given that Sonos is a premium product? I am also partially understanding as technology improves older hardware will not be able to support new software/tech......but it is just a volume control?

Any insight into my neurosis would be gratefully recieved.

Jason
Userlevel 7
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I almost got fired many years back from Apple shenanigans, learned my lesson and haven't touched one since. Made it to safely retirement so I call it a good decision. Trueplay is trying to tempt me to the Apple darkside but so far I've passed on it.
Huge help!! Damn that was so frustrating, thank you for the fix. Ridiculous to have to unplug my Apple TV to regain my lock screen Sonos functions.
I worked it out !
I simply unplugged the apple TV box that I never use anyway.
Then went to sonos app
More tab - settings - advanced settings
Then “Reset Controller”
The Lock screen now works again.

Hope this helps out others.
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Totally agree... Sonos should fix this problem NOW
Totally agree with you. things are two:

1) Sonos is not able to have the controller on the lock screen because his developers are not able to do it, in this case shame on sonos,please make a call to spotify team.

2) Sonos doesn't care about his app....shame on sonos.



Tell me, why does the Spotify and Apple Music apps still have working lock screen controls with the addition of Airplay 2? Is Sonos the only one that can’t get it right? Why would you take this feature away to implement a new one that so few users even have. The Sonos App is now garbage. I’m restricted to using the Spotify app so I can control from my watch.
Tell me, why does the Spotify and Apple Music apps still have working lock screen controls with the addition of Airplay 2? Is Sonos the only one that can’t get it right? Why would you take this feature away to implement a new one that so few users even have. The Sonos App is now garbage. I’m restricted to using the Spotify app so I can control from my watch.
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Apple's lock screen is a strange animal and hard to work with.

You may want to look at some widgits like Sonosbit.
Agree on the streaming but in terms of control functionality on app in iOS, should it not be the same?
Spotify is direct control of a stream on the device. Sonos is a remote control of a external device, not an actual stream. Two different things, unfortunately. One causes the device to be in "use" constantly, the other occasionally sends commands to an outside entity.
I wonder what Spotify does correctly to enable the controls in locked screen? I am using the Spotify app to play the songs through Sonos speakers and the controls for Spotify still works in locked screen mode (ironic) while the actual Sonos app doesn’t allow controls in the locked screen with the new update. So can we take a step back now? There is no sophistication on whether Airplay 2 is supported or not because with all things that remain the same, essentially it’s the software that is not working.
Do the various unauthorised Sonos apps mentioned over the past couple of years here work with lock screen control? Reports indicate they used to in which case the problem may be alleviated.
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I've replaced mine at this point, so I can't check anymore, but do you have the ability to turn off AirPlay? There seems to be an Apple article about it here:

https://support.apple.com/en-us/HT202618

Yes I know, but since we use AirPlay every day that is not a good solution for us. We have Apple-TV’s in different floors and in my daughters flat in the same house, and it would be too complicated to turn AirPlay on and off all the time.
I hope we can get a solution in Sonos meny to disable AirPlay 2 so we can get our lock-screen control back.:$
I've replaced mine at this point, so I can't check anymore, but do you have the ability to turn off AirPlay? There seems to be an Apple article about it here:

https://support.apple.com/en-us/HT202618
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Try turning off AirPlay 2 on your Apple TV (unless you're using it all the time), that might resolve the issue.
I have only Apple TV gen 3 so I dont have option for AirPlay 2.
Try turning off AirPlay 2 on your Apple TV (unless you're using it all the time), that might resolve the issue.
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But today the control is gone again, I suspect the reason why the control suddenly functioned yesterday was caused by some restarts of our router because our internetprovider had problem with their system. Our Apple-TV’s was probably not reached proper connection with the network at the time I found the lock-screen control in function.
Today all units is connected to the network, an lock-screen controls is blocked again 😠
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Today the lock-screen control suddenly came back on my iPad and on me and my daughters iPhones:D 🆒
I havent noticed any updates for Sonos, but perhaps its been updated quiet without saying so ? I feel good now 😃

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