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Slow flashing orange light & unresponsive Roam speaker

  • 25 April 2021
  • 8 replies
  • 17526 views

So basically the orange LED is flashing slowly, i tried to read thru the manual and it said the product is in too hot environment (?), my room temperature is approx. 23°C. Also the speaker is now unresponsive and wont turn on or off, nor is showing in my Sonos app anymore.

 

Any tips for solving this?

 

 

Edit: I tried to plug it into a charger but that did not help either, its completely bricked. Kinda disappointed, i was only able to use it for total of 45 minutes yesterday…Money well spent💸💸

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Best answer by UKMedia 25 April 2021, 09:52

Hi

If your device is flashing Orange On/Off then it’s battery is low.  Please see this article: Sonos LED Lights | Sonos  (Scroll down to Battery Light)

 

Edit:

It’s also stating that your charger is faulty.  I suggest that you unplug the charger for 5 mins and then retry.  If the problem persists, then I suggest you return the charger as defective or contact Sonos support

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8 replies

Userlevel 7
Badge +20

Hi

If your device is flashing Orange On/Off then it’s battery is low.  Please see this article: Sonos LED Lights | Sonos  (Scroll down to Battery Light)

 

Edit:

It’s also stating that your charger is faulty.  I suggest that you unplug the charger for 5 mins and then retry.  If the problem persists, then I suggest you return the charger as defective or contact Sonos support

Hi

If your device is flashing Orange On/Off then it’s battery is low.  Please see this article: Sonos LED Lights | Sonos  (Scroll down to Battery Light)

 

Edit:

It’s also stating that your charger is faulty.  I suggest that you unplug the charger for 5 mins and then retry.  If the problem persists, then I suggest you return the charger as defective or contact Sonos support

I tried the wireless charger and the usb c charger, neither of them unfroze the speaker. Only thing that happens is that the light turns into solid orange from slow flashing orange and nothing works even after 1-2 hours of charging so im not sure what is going on, maybe the whole speaker is just an expensive boat anchor ? I feel like the whole speaker is bricked 😤

 

Edit: That worked, thank you! 

Userlevel 7
Badge +20

Hi

If your device is flashing Orange On/Off then it’s battery is low.  Please see this article: Sonos LED Lights | Sonos  (Scroll down to Battery Light)

 

Edit:

It’s also stating that your charger is faulty.  I suggest that you unplug the charger for 5 mins and then retry.  If the problem persists, then I suggest you return the charger as defective or contact Sonos support

 

I tried the wireless charger and the usb c charger, neither of them unfroze the speaker. Only thing that happens is that the light turns into solid orange from slow flashing orange and nothing works even after 1-2 hours of charging so im not sure what is going on, maybe the whole speaker is just an expensive boat anchor ? I feel like the whole speaker is bricked 😤

Solid Orange indicates the speaker is charging, I would leave it charging for a longer period.  If the problem isn’t resolved after 2-3hrs, then contact customer support tomorrow.

I have the same problem and nothing seems to fix the problem!!!! 😤

Feels like a speaker I can’t count on. The on off button is not a tactile pleasure. It’s hard to push and hold down, let alone find in the first place. Half the time when I’m ready to use -- something or another is going wrong with this thing. Ready to send it back and get a different brand. Geesh.

After being idle for days my Roam orange light was flashing, I took that as a sign battery was low and plugged in the charger - the light went to continuous orange for much longer than ten seconds AND the Roam did not show on my control panel - so I was very worried there was a significant problem and I should contact Support. BUT after a while when the battery was up to 10% the orange light did go out and the Roam did then show on the control panel and all was well and the charge continued to 100%.

So don’t necessarily panic Mr Mainwering or others!

Man, my Roam just did the same thing. Just stopped playing and started slowly blinking orange. Was using it for tunes via bluetooth. Was 100% charged a couple days ago and this is the first time turning it on since then. Been playing for maybe an hour. Seems to be locked up.

I had a similar experience after receiving the ROAM last week, and setting up and charging, I put it in a desk drawer for about a week to come back to the unresponsive / flashing orange light.  In the end, patience with the charging process was the magic bullet.  I think that I did not power the unit down correctly and it was totally drained when I  went to use it again.  It took 2 hours with a direct connection via usb-c to a 65w power source, but it finally came back to life.

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