Question

play 1 not connecting over wifi

  • 8 November 2020
  • 1 reply
  • 158 views
D

Hi,

 

Since a couple of weeks I have an issue with a play1, it simply doesn’t connect to wifi.

 

My setup is like follow:

Sonos beam connected wired to the router/modem

play 1 wireless downstair connected

play 1 wireless connected upstairs 

 

The play 1 connected upstairs has been working for a couple of months but now it doesn’t seem to be able to connect.

Even when I place it next to the router it doesn’t connect. When I connect it wired it does work.

 

I have factory reset the play 1, but it still doesn’t connect through wifi.

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1 reply

Rowena B.
Userlevel 5
Badge +16

Hi @Dennan, thank you for reaching out to us and welcome the Sonos community. I’d be happy to help you all here and it would be best for those having trouble submitting a diagnostic report of your system for better understanding and see what would be best for the setup. Reply to us with the confirmation number. We and the community are always here to help.

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