Answered

Help needed - No lights

  • 28 June 2021
  • 2 replies
  • 23 views

Hi there, tried to connect to my Sonos Play 5 (gen1) yesterday and it wasn’t appearing on my known devices on the app (Sonos S1)

Went over to the device itself and there were no lights on, pretty worried as I love my Play 5! Please can someone help?

Thanks,

James

icon

Best answer by Ken_Griffiths 28 June 2021, 15:22

The first things to check are obviously the power-source/cable/fuse etc; and if still no joy, then it might be hardware failure - you are perhaps best to speak to Sonos Support in that case and so perhaps contact them via this LINK.

View original

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

2 replies

The first things to check are obviously the power-source/cable/fuse etc; and if still no joy, then it might be hardware failure - you are perhaps best to speak to Sonos Support in that case and so perhaps contact them via this LINK.

Thanks a lot, will try that now.