I’m trying to connect a used play 3. I reset the speaker several times, the Sonos 2 app only recognized it after I connected it with an Ethernet cable. The app sees it now but only gets to the prompt “press the mute button on the speaker you wish to connect”. I press the button and after it times out I get the message saying the button was not pressed.
Best answer by Airgetlam
View originalAwesome. Thanks much.
Sounds a bit like the Wi-Fi component of this used device isn’t working. I’d suggest wiring it so it shows up in your controller, then submit a system diagnostic, and call Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.
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