Hi there,
recently re activated my sonos play:5 (1st gen) from 2
years hibernation. Connecting easy but device keeps
stopping/interrupting the song every 20min for approx 10 sec. Then it would continue the song as if nothing happened. Any idea how to rectify this?
Best answer by Airgetlam
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Electronic memory is a constant across all ‘smart’ devices. If you want to avoid memory failing, stick with technology that has none, if you can.
Either way the whole bricking legacy device fiasco of a few years back has turned me off and I haven’t purchased any more of their products and once these two devices go I will go with a different system.
Probably because the Play one have more (and thereby sufficient) memory for playing spotify?
As above. It’s a memory issue. As it’s on their legacy product line I don’t think they will resolve the software issues.
they want you to spend more money and buy a new one.
sad. What a waste
Why does this not happen with my Play 1 Gen1? I play them together and the Play 5 cuts out for 5-10 seconds but the Play 1 keeps going no issue.
FYI, see link below w/ similar concerns after fairly exhaustive testing w/ multiple device and network setups (including direct ethernet) and using Sonos signal diagnostics. The channels for two wireless networks (1, 11) and SonosNet (6) were fixed to separate frequency ranges to minimize interference. However, following the tests, there was no definitive explanation for the cutouts w/ the Gen 1 devices.
Cutouts occurred more frequently on Spotify (premium streaming rate), but also occurred on Pandora. A level-2 Sonos evaluation (supervisor) suggested that it’s not an interference issue but an undefined legacy issue (??) and promised level-3 support if it occurred w/ new Gen 2 devices. However, I’ve been reluctant to follow through with a purchase of discounted Gen 2 play 5.
Play5(gen1) periodic cutout of left speaker in stereo mode for ~10 seconds | Sonos Community
Thanks for that - so helpful. I am not surprised but sad that those of us on a truly limited budget are being gradually priced out of the market. I will stick with my old Sonos speaker as London as it works, as it is the one I to successfully deal with the complexity of a care home WiFi system. I have no interest in Bluetooth as I also cannot afford to buy a phone with the advanced versions, of it and for the record, boy can I hear the difference between the two every time! Thanks again.
J
I have the same issue as well. ONLY with Spotify. Radio or Apple Music works fine. Also I have sometimes the sam, but less often on my Sonos Play:AMP.
Had Sonos on the line yesterday and after a long conversation (Chat) and sent in diagnostics I got this answer:
“As with any device that uses memory, memory cells degrade over time. They are deleted and reprogrammed for the most part, but as the device gets older the memory gets smaller and smaller and won't be able to work as well, the best we can do is try to reduce the data load on the affected product.”
“There is a possibility that playing from Spotify requires a larger data load than playing from Apple Music. Since you have already reset the device, we recommend that you test whether connecting it to the router with an Ethernet cable would help.”
Then they also proposed the 30% dicount to do the upgrade to newer hardware…. Surprise.
The old Sonos play 5 gen 1 will only play on the s1 app. It you try to connect it with the s2 app, it wil show you a picture of the old speaker and tell you it's not connecting, but not why!?! Duh took me ages to work that out!! The gen 2 will connect to both apps but love my old gen 1:).
It’s odd. I have two PLAY:5s in my living room that work flawlessly. Which makes me think the issue you’re experiencing is network related in some way, and not the PLAY:5s themselves.
Out of interest, can I ask what mobile device are you running Spotify on?
I’m using an IPhone 11 with the latest iOS but it’s happened with previous iOS versions (it’s not recent).
There was no mention of Spotify in your post. 95% of what I play in my PLAY:5s is local music, the rest streamed data, from iHeart, or TuneIn.
Hi Folks, know I am late on parade; recently bought a play 5 Gen 1 with only 1 router upstairs for whole care home! Started with apple music on Android phone on cd quality as sometimes use aux in. Stopped all the time not sounding great. After trying everything with no success, switch to Deezer at similar quality. Audio blows Apple away and not a single interruption! Logic tell me they should be similar, they are simply not. Well worth extra quid a month☺️ because I am mostly bedbound, I listen to music approx., 9 hours a day. The old speaker just keeps on going :). Cheers all, thanks for a wonderful forum.
PS
Sorry, should add I have an upstairs room only 50 metres from router and try to have not more than 5 apps at a time
It’s odd. I have two PLAY:5s in my living room that work flawlessly. Which makes me think the issue you’re experiencing is network related in some way, and not the PLAY:5s themselves.
Out of interest, can I ask what mobile device are you running Spotify on?
I’m using an IPhone 11 with the latest iOS but it’s happened with previous iOS versions (it’s not recent).
It’s odd. I have two PLAY:5s in my living room that work flawlessly. Which makes me think the issue you’re experiencing is network related in some way, and not the PLAY:5s themselves.
I get the same issue with my Play 5. I also have an Era 300 which works perfectly so there’s definitely a problem with something with the Play 5 combo. Enormously frustrating.
My case is perhaps a little different as the Play 5 has misbehaved for quite some time and in that period I’ve switched broadband supplier so it’s now using a different router but having the exact same dropout problem. So it’s difficult to argue it’s anything other than a Play 5 issue.
i get it’s an old product and Sonos must be keen to not have to support it but it’s still a fabulous speaker in most respects - better in some ways than the Era 300 - so I’m reluctant to bin it. Plus it’s hardly ecological to do so - but then Sonos maybe would be supporting them if they were more ecologically minded… 😉
My Play 5 Gen 1 has this issue. I spoke to support for over an hour. All they said at the end of that call was, try plugging it in via ethernet. Never mentioned this memory issue.
I had vexing issues with my setup. Much fussing about before I sent in a diagnostic and talked with support.
My problem I had two different issues, a pair of Play 1 Surrounds that were too close together, inches, and a Beam and Play 3 that were also inches apart even though in different rooms.
Giving them both a couple feet of separation ended the issues.
Not my issue at all, and they are all within range of each other in the same room, as is the router. I was actually confirming that my system works perfectly with my Play 1 sitting on the Play 5 (as I now have to use it as a slave...)
As an aside, I cannot configure my wifi channel on the router supplied by Vodafone as they have this locked down.
The more I read and the more Bruce tells me, I’m starting to think it is a network issue. I’ll continue to investigate, I don’t like these things getting the better of me (I’m sad)
+22
I had vexing issues with my setup. Much fussing about before I sent in a diagnostic and talked with support.
My problem I had two different issues, a pair of Play 1 Surrounds that were too close together, inches, and a Beam and Play 3 that were also inches apart even though in different rooms.
Giving them both a couple feet of separation ended the issues.
Ok, fair call.
I’ll try the channel change and if it still drops, I’ll submit a diagnostic log and see what the engineers say.
Then I’ll buy you a beer!!!
Which is exactly why I suggested calling in. Just because 99% of the time, it is issue X doesn’t mean that you’re not in the other 1%. And not having access to anything other than your comments here, I’m somewhat hampered, and will almost always go with the 99%.
Sorry, I just can’t accept that at all. The Play 1 is sitting beside the Play 5, like directly beside it. Previously, I swapped the Play 5’s L & R - it was the L speaker that dropped out - and sure enough it dropped out when in the location the R speaker sat. When the L speaker was powered off, the R speaker dropped when playing on it’s own.
I’m happy to be proved wrong and I will admit it on here and buy you a virtual beer!!! I’ll change the wifi 2.4ghz channel to see if this helps.
I think I’ve got a workaround but would like to help others in the same situation. I love my Sonos speakers, I’ve got other S2 products in the house so I’d love the old 5’s to keep going!
The PLAY:1 is probably in a better receptive area for a signal, and is then sharing it via SonosNet with the PLAY:5.
Wifi is a tricky thing, and constantly changing. It’s also affected by all sorts of external influences, up to and including solar flares. It isn’t ever a ‘set and forget’ system that never changes. Even wired networks are constantly changing for a multitude of reasons.
Fair enough - but why is there no drop out when I add the Play 1 ?
Shouldn’t be any ‘memory’ issues on a standard S1 stream, however HD streams are much more sensitive to wifi interference due to their need for higher bandwidth.
Hi Bruce and others!
A little update - I think the issue might be fixed
You were right about the Play 1 working on S1. First I had to downgrade the software in S2, this took a few attempts but then it worked.
Now if I play Spotify to the Play 1 in S1 and then once it is playing, group the Play 5’s with it, the Play 5’s are not dropping out. I’ve only tested for a half an hour but it worked perfectly
I’ll report back once I try it more as this will be a neat workaround for anyone with legacy products that are dropping out due to lack of memory or whatever.
Blair
I think you can call, although you might get shunted to the UK call center.
Thanks Bruce - I’m not sure I can call anyone in Sonos from Ireland?
I’ll try submitting a diagnostic though and maybe they can help remotely. The issue can’t be on spotify’s side - one speaker continues to play the song while one drops out! And all my other (newer) Sonos products work fine with Spotify - we played it on the Play 1 for hours on Sunday night with no dropouts.
I’m going to try the Play 1 route first. Appreciate your help!
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