Accidentally upgraded to S2. Need to downgrade my Sonos ones to be compatible with S1 controller. Reset and they are at flashing green, but S1 controller add device option is greyed out. So mad! Need help!
Best answer by Smilja
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Userlevel 7
+17
If the upgrade happened against your will, you have a right to be angry, certainly if you now own a system that’s part S1 and part S2. If that’s not the case, I do not see any big disadvantages in an S2 system.
On the other hand: if Sonos did this and you do not want it, you can ask them for a solution.
I’m sorry to complain BUT I’m going to.
I had 6 S1’s and 1 Play:5 running Controller 1, everything was fine we loved our whole house Sonos system. Then the upgrade notice came and my wife pressed it. S1’s are fine bricked the Play:5. I’ve tried going back to Controller 1 with partial success, still can’t get my play:5 to work. $500 shot to hell.
wouldn’t recommend Sonos ever. I have $2000 worth of equipment. I feel they owe me a Play:5, they made a dumb decision, if they thought I’d buy more compatible equipment, they’re nuts. Who knows when they might do this again. Bad marketing or dumb engineers, 3rd parties have figured out how to make S1 & S2 work with one app…..
According to all I have read rolling back the upgrade to S2 is not possible.
Who are you mad with?
Like the rest of us, probably with Sonos for failing to adequately support S1, providing instructions for a downgrade that doesn’t work, for installing upgrades without notice, and for providing erroneous information. Does that help?
Did you remove the Play:5 through the App when upgrading?, this will have factory reset it.
You will have lost your account on the Play:5 and everything will have moved over to S2.
I would be tempted to wire the Play:5 to your router and try to set up an S1 system with the S1 app from scratch, turn off ALL your other speakers first.
You may need to create another Sonos account, but that will just be temporary until you get everything back on S1.
I'm still on S1, still works exactly as I want and see no need to go to S2.
It's amazing how any user can allow upgrading, in my opinion there should be a Master User and only they can allow these upgrades.
I put a speaker on S2 for my Daughter purely so she didn't accidentally upgrade our whole house system.
Exactly what happened to my system except for the wife part. While installing a new S2 device, all my units were upgraded to S2 except my Play5. And the downgrade does not work. So now I’m in limbo. Really mad at Sonos.
Userlevel 7
+17
According to all I have read rolling back the upgrade to S2 is not possible.
Who are you mad with?
There is no user accessible method to downgrade anything Sonos.
Maybe ‘central control’ at Sonos HQ can do it, but convincing them to do it will be a task-and-a-half.
Accidentally upgraded to S2. Need to downgrade my Sonos ones to be compatible with S1 controller. Reset and they are at flashing green, but S1 controller add device option is greyed out. So mad! Need help!
Very curious where you might have read that downgrading is possible - I’ve always read it is not possible. Do you have a link?
Is this process reversible?
While we don’t recommend downgrading your products to S1 after updating to S2, it is possible to downgrade by resetting the S2 products to their factory settings and adding them to an existing S1 system. An existing Sonos product running S1 software is required to downgrade an S2 product back to S1. Note that all settings and preferences will be lost when downgrading a product from S2 to S1.
The operative phrase here is “existing Sonos product running S1 is required”. I was pulling out my hair trying to get my brother’s Play 1’s downgraded after he made mistake of upgrading to S2 and discovered he could no longer control his Play 5 Gen 1. I had disconnected everything but couldn’t get the factory resets on the Play 1s to take - S1 kept informing me that they were not compatible with S1 and required S2. Then it hit me that I had the Play 5 disconnected and should start rebuilding the system with it. I connected it to router (but I’m not sure that was necessary) and rebuilt the system. After that, Play 1’s connected with no problem. Only remaining scary problem (after fighting this for hours) was the last request from setup menu to “upgrade” - did that mean upgrade S1 or upgrade to S2? I took the plunge and accepted upgrade and was relieved that it did not upgrade to S2. All is good now.
Did you remove the Play:5 through the App when upgrading?, this will have factory reset it.
You will have lost your account on the Play:5 and everything will have moved over to S2.
I would be tempted to wire the Play:5 to your router and try to set up an S1 system with the S1 app from scratch, turn off ALL your other speakers first.
You may need to create another Sonos account, but that will just be temporary until you get everything back on S1.
I'm still on S1, still works exactly as I want and see no need to go to S2.
It's amazing how any user can allow upgrading, in my opinion there should be a Master User and only they can allow these upgrades.
I put a speaker on S2 for my Daughter purely so she didn't accidentally upgrade our whole house system.
Userlevel 1
According to reading, I should have been able to reset my Sonos Ones to factory setting and that would have allowed me to read to an S1 controller. The good news...after additional reading, I was able to get all of my devices to the S2 controller so no more issues with seamless streaming. YAY!!!
I’ve attempted multiple times, but I have been unsuccessful, due to 1) products (Play:1 and Connect) will say they are incompatible with S1 after factory reset, and 2) existing S1 controller forces you to upgrade.
My music library is huge and has taken years to accumulate. It includes FLAC and mp3 among others. Admittedly, some of the FLAC file bitrate sampling is larger than what Sonos requirements allow. However, after upgrading to S2, I could not view most of my library after indexing, and the files I could play cut out after 10 seconds, would skip to the next song, and do it again and again. Errors were my folder (which is on a PC directly plugged into my router) would drop offline, lose connection, and sometimes could not buffer properly--this would happen even on small mp3 files while playing on a Sonos Connect that was hardwired via ethernet to the same router as the PC with the files!
So I also attempted to remove all Sonos S2 controllers from phones and PCs. Install S1 controllers and factory reset all Sonos products, and while recreating the new system, each product would say it is incompatible with the controller. This happened whether it was an Android or PC controller.
At this point, I’m looking for a buyer who uses Sonos and music services--I don’t--but apparently it is the only way it will work with the new S2 app.
What a mess. Sonos should have built a “legacy” option into S2 units, so users could easly run them as S1 units and in A SINGLE S1/S2 APP move S2 units into an S1 group. Sure, freeze the S1. minimal or no bug fixes, certainly no new features. But make it easy for users to have both S1 and S2 units. Their most loyal customers will have both. In fact, a single app with 2 groups of units (s1 and s2) would ENCOURAGE users to upgrade units to S2… they would constantly see S2 features the S1 units don’s support. Much better approach than the constant nagging upgrade messages S1 users get.
I can confirm this works although you do need an S1 device on the network. Bought a Connect cheap from eBay and downgraded my two PLAY1 and PLAY3 speakers. Tried without an S1 device and it did not work.
I think this is insane!
Wy should i not to be able to play the new IKEA frame on a S1 system!!!
i dont care about the socalled Extended functionallity.
i dont need to talk to the loudspeakers….
i just want to play music in a group, without pulling wires!!
That a new IKEA frame is not possible to talk to S1, is only because of there interest in earning money for theiere owners.
Sonos should be stopped by a law. Enviromental polution is not considered…
question is what system do I switch to?
replacing amp’s is insane expencive… and in another 10 years….. Sonos S3…
and here er go again…
Sonos earned theire trust from theire consumers, but now…. Not any more….
Userlevel 7
+23
To control your Sonos stuff on old iOS devices, get SonoPad/SonoPhone from the App Store, It runs on ancient devices.
Userlevel 7
+17
First para: I factory reset all three products/devices.
I think this is insane!
Wy should i not to be able to play the new IKEA frame on a S1 system!!!
i dont care about the socalled Extended functionallity.
i dont need to talk to the loudspeakers….
i just want to play music in a group, without pulling wires!!
That a new IKEA frame is not possible to talk to S1, is only because of there interest in earning money for theiere owners.
Sonos should be stopped by a law. Enviromental polution is not considered…
question is what system do I switch to?
replacing amp’s is insane expencive… and in another 10 years….. Sonos S3…
and here er go again…
Sonos earned theire trust from theire consumers, but now…. Not any more….
So you expect a piece of software which was last updated in 2020 to recognize a device which is released in 2021?
I have an Arc and gen 3 sub upstairs on S2. That was not my issue. I have a play5 and sub gen2 downstairs I wished to keep on S1 and sadly that is no longer possible. I still have yet to get them to work even on S2 but am so disgusted with Sonos at the moment they are just sitting in the corner unplugged at the moment. Yes S1 has issues but I seem to have even more issues with the S2 app. At least that is my experience.
BTW I wanted to do this in order to keep both systems as separate as possible. In this case I had them on different apps which I loved for the short time I had it.
I had a similar issue. Accidentally upgraded to S2 and it killed my ZP80 and 100. So went to downgrade through app which didn’t work so factory reset both my Play:1 devices. After a while they both disappeared from my android S1 app so then went to add through app again and both were detected as new devices. Selected to setup first and pressed the play and vol+ buttons, heard chime, let go, app detected this and went to connecting screen and sat there and timed out and errored. Tried the same for other Play:1 and it did the same.Called support and they asked me to reboot router even though other devices were connecting to the wifi fine. Anyways rebooted router (and rebooted my phone while I was at it), factory reset both play:1 devices so they were flashing green again and this time it went through fine. Support guy explained the connecting stage is when it’s trying to communicate with router and internet. Must have been a stale session or the router remembered the mac addresses of the devices before and was trying to connect with them in some way the Play:1 didn’t like or something. Anyways all dandy now and devices all back on to S1 and working fine.
Yes,
bits and bytes has not changed! It is only the performance and processing power etc..
So you think that a newer stronger processor could not handle to «talk a earlyer» language/OS?
especially basic sound(!)
It is only SW related.
Of course newer standards in BLE/Wifi etc evolves. But making compabillty is ONLY a question of making money!! Nothing else.
if you look at the electrical industry, a «smart building» system was developed in the 90’ by the germans.(EIB) This system is bigger than ever, and even though memory and processord has evolved. (EIB/KNX) You can still use a sensor from the 90, but it has limitations regarding (Application program and how many connections)
The newer ingeering software is back-compatible.
So for sound listener who just wants to use it to listen to music, it should not be a problem.
Airplay, Siri, surround, yes I can understand that you need S2 - performance!
So Sonos, you have lost a fan……..
If anyone ask me now, I will not recomend Sonos anymore. Because of theire expencive products and that you must upgrade in the future.
S1 needs to recognize individual hardware units in order to sync up with them and play. New S2 units aren't recognized by S1 because they didn't exist on S1. New S2 units cannot be added to S1 because S1 will then be too big to run on S1 only devices.
How's that for "bits and bytes"?
Also, why would Sonos essentially give up on new sales to S1 users if they didn't have to? That's silly.
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