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Sonos keeps dropping connection

  • 26 January 2018
  • 40 replies
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40 replies

A
Azvipers, in your particular case, and perhaps others in this thread, the issue might be duplicate IP addresses. I would recommend that you unplug from power all of your Sonos devices, and then reboot your router. Once the router comes back up, plug back in the first Sonos device. Since you’re fully wired, it shouldn’t make a difference which one, but for any others following this procedure, select the Sonos device plugged in to the router with an Ethernet cable, or if there is none, the one physically closest to the router. Give that device a minute or two to fully boot up. Move on to the next Sonos device, and plug it in, again waiting a minute or two for it to boot before moving to the next.

However, you can avoid this issue from recurring by assigning static IP addresses to all your devices in your routers IP table. This normally requires pulling out the manual for the router, since each manufacturer has a different interface by which it is done.

Good luck!

That seems to have fixed the problem for the past 5 days so far. Thanks!

Spoke too soon. Dropping out again. Only have 1 Sonos device hardwired. Anyone know how to assign a static IP address on a ASUS RT-AC88U? Would this fix the problem?
A
Azvipers, in your particular case, and perhaps others in this thread, the issue might be duplicate IP addresses. I would recommend that you unplug from power all of your Sonos devices, and then reboot your router. Once the router comes back up, plug back in the first Sonos device. Since you’re fully wired, it shouldn’t make a difference which one, but for any others following this procedure, select the Sonos device plugged in to the router with an Ethernet cable, or if there is none, the one physically closest to the router. Give that device a minute or two to fully boot up. Move on to the next Sonos device, and plug it in, again waiting a minute or two for it to boot before moving to the next.

However, you can avoid this issue from recurring by assigning static IP addresses to all your devices in your routers IP table. This normally requires pulling out the manual for the router, since each manufacturer has a different interface by which it is done.

Good luck!

That seems to have fixed the problem for the past 5 days so far. Thanks!
A
Thanks!
D
Userlevel 1
I have had a Sonos System since 2010 and always told everyone how brilliant it was but now like everyone else seems to be I’m growing more and more frustrated and disappointed with it. I don’t understand all the technical terms but have tried several versions of so called fixes of the problem to no avail. All I want is to choose an artist, press play and enjoy but instead it constant dropping out, jumping tracks and cutting out again. Almost unusable on some days. Please Sonos sort this out because it is every time you upgrade that makes it worse.
Airgetlam
Azvipers, in your particular case, and perhaps others in this thread, the issue might be duplicate IP addresses. I would recommend that you unplug from power all of your Sonos devices, and then reboot your router. Once the router comes back up, plug back in the first Sonos device. Since you’re fully wired, it shouldn’t make a difference which one, but for any others following this procedure, select the Sonos device plugged in to the router with an Ethernet cable, or if there is none, the one physically closest to the router. Give that device a minute or two to fully boot up. Move on to the next Sonos device, and plug it in, again waiting a minute or two for it to boot before moving to the next.

However, you can avoid this issue from recurring by assigning static IP addresses to all your devices in your routers IP table. This normally requires pulling out the manual for the router, since each manufacturer has a different interface by which it is done.

Good luck!

Moderator note, 12 June 2019:
This response was previously marked as the Best Answer. As we have noticed this topic gaining traction, we have decided to craft a new response that may be more beneficial to a wider audience.
Bruce
A
My Sonos keeps dropping every day. All services. Everything is hardwired. Have tried everything. Guessing the 2year old unit is going bad..??
D
It looks like sonos have given up helping people with this connection problem, I'm getting complete radio silence...a bit like my bloody sonos!!! Surely someone must have encountered this problem and solved it?
M
Badge
I’m having the same problems - seems to be since the most recent updates. I’ve tried swapping to use WiFi, changed channel, rebooted everything and still it is randomly losing rooms, stopping playing randomly and skipping tracks. Diagnostic is 8476362. Can anyone help?
D
Still absolutely no joy with this issue, very very frustrating. Has anyone even got close to a cure?
T
Same problem here but only with Amazon and Pandora. Everything else seems to work fine. I suspected wifi bit why just on these two services which unfortunately are my primary sources. Can play them thru Bluetooth with no problem
D
No, songs from Spotify just cut off half way through sometimes too.
bockersjv
Userlevel 7
Badge +21
Just radio?
D
Hi bockersjv, ok that hasn't worked. Reset the whole system and wifi and the radio has still been dropping off all week. Any other ideas?
D
Hi bockersjv, thanks for the swift reply. I'll try the systematic approach you have kindly suggested and see if that fixes it! Watch this space!
bockersjv
Userlevel 7
Badge +21
What is common is Wi-Fi issues, which Sonos will make apparent. I had issues in the past, spotify drop outs, library tracks not playing to duration etc. I did a full network reboot, starting Sonos kit first. this solved all issues until the next update where i did the same with the same positive effect. Lately I've not had any further issues despite updates.
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