Hi ,
my system is randomly muted . Especially my Arc while watching TV. I am connected to my Sony Bravia TV trough Arc HDMI. Everything was working till Sonos latest major update.
*Moderator Note: Removed diagnostic number*
Hi ,
my system is randomly muted . Especially my Arc while watching TV. I am connected to my Sony Bravia TV trough Arc HDMI. Everything was working till Sonos latest major update.
*Moderator Note: Removed diagnostic number*
Hi ,
my system is randomly muted . Especially my Arc while watching TV. I am connected to my Sony Bravia TV trough Arc HDMI. Everything was working till Sonos latest major update.
*Moderator Note: Removed diagnostic number*
So…should diagnostic numbers going forward not be included in a post? Including them in a follow-up has been SOP in the past. Hopefully, a moderator can pick this up and advise us.
Hi
They can technically (but not usually) be used as means of confirming identification - therefore, they are identifying pieces of information and technically shouldn’t be shared in a public space.
I hope this helps.
Hi
They can technically (but not usually) be used as means of confirming identification - therefore, they are identifying pieces of information and technically shouldn’t be shared in a public space.
I hope this helps.
Thanks for the clarification. So they are now considered as PII (Personal Identity Information) the same as Social Security Number or similar information in the US. WOW…that’s a stretch 😂.
It may be prudent to add a warning in the link to not publish the number in the community as a CYA. 😊
Hi
Thanks for the clarification. So they are now considered as PII (Personal Identity Information) the same as Social Security Number or similar information in the US. WOW…that’s a stretch 😂.
Now hold on 😂
The meaning was that if you call in, we’ll ask you for your email address to find your account. We will then ask for a second piece of info to verify who you are - I used to use Postcodes (UK ZIP number), but a speaker serial number, your Sonos ID or a diagnostic number can also serve. For this reason, none of them should be shared in a public place (including email).
It may be prudent to add a warning in the link to not publish the number in the community as a CYA. 😊
Yeah, that might not be a bad idea. I will need to convince the web team.
Hi. Thank you for the clarification. I was not aware of that. So next step is to call directly Sonos ? Or can I have some help via email or message ?
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