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play 3 wont connect or reset

  • 12 March 2021
  • 3 replies
  • 309 views

It wont connect, tryed to reset but it never stopp flashing orange/white, tryed both wireless and with cable, any clue what to do?

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Best answer by GuitarSuperstar 12 March 2021, 20:27

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3 replies

Not sure if this was the case, but if the PLAY:3 had previously been upgraded to S2 and you didn’t already have a speaker on S1, you would not be able to downgrade it. It requires an already existing S1 system even after a factory reset. 

Despite the fact that S1 should work with Play 3, mine will not update and connect.  Tried S2 which should not be necessary and it works.

Userlevel 7

I think you need to contact Sonos Support: https://support.sonos.com/s/?language=sv