I spent an hour on the phone with sonos tech support. Wow are they bad.. the person clearly didn’t know the product. And was putting me on hold to speak with someone else. 55 minutes later and the Rep. still had no clue what I was asking. Help!
what I am trying to do is setup a First Generation Sonos Connect 2004-2014 model. Last time this happened I had to call and support asked me for serial number and MAC address. They sent it an update remotely to get it working. Last time during setup tho it gave me an error code.
this time the S1 app adds the Connect. And under rooms it says Product (unused) needs update. If you click update→ it says your system is up to date. It also is stuck in a loop asking me to sign in to my account.
please help! This only took 15 minutes last time this happened to get the update manually sent to the device to get it working. The person I spoke with was clueless.
Best answer by Rowena B.
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