Either I'm misunderstanding or this scheme is just encouraging people to throw away perfectly good Sonos equipment.
The way I read it, you "trade up" by selecting an eligible device and it then gets deactivated by Sonos for you to bin.
This is surely ethically wrong?
grazey I’m missing what Sonos is forcing you to do?
Everything I have seen on the Trade-Up program is optional and voluntary. What am I missing?
Sonos is t forcing me - yet, but it is coming. They are a company I no longer trust. You completely evaded the points I actually did make such as the aim of controlling the market, turning customers into cash cows, the fact that its not ethical to brick tech that works.
I didn’t evade. I ignored your opinions - not points, as points have facts behind them, opinions have feelings.
no you ignored my feelings based on facts. Sonos seeking to control the market is a fact backed up by experience. Sonos killing me using my iphone is a fact, not an opinion. Perhaps you are not capable of producing a coherent argument?
Other than enforcing their patents which is perfectly reasonable what is Sonos doing to control the market?
Why are you blaming Sonos for Apple dropping support for their older devices? Apple should follow Sonos’ path and keep their old stuff working, like my 13 year old ZP.
So I’ll wait patiently for your facts now.
Well, seems a lot has changed since you wrote this email!
Sonos removed the ability to play from my iPhone - an absolute key feature for me. I would NOT have bought my system without this which completely changed the way I interacted with the system which I had bought for my home and my office. I now hardly use either which has made me consider selling them…...that was until Sonos decided to brick old models so now I cant even do that as the used market has collapsed. Fact is people dont trust the brand now. Fact is people bought a hi fi and hi fi traditionally is kept for years and years. Fact is I was happy with my system just the way it was. Fact is that Sonos has, uninvited, stepped in and ruined my use of a system that has costs me thousands.
Imagine a car manufacturer bricks your car and it is only 4 years old, that would suck. If Sonos doesn’t go through with this new program. Can I get my Play5 reactivated for a fee, since I purchased new speakers only because they said they would not update the speakers anymore. That would be a good idea.
+22
I’m not concerned about my Gen 2 Play 5, it has the newer radio and far more memory than the products that were declared legacy. Even if Sonos released a Gen 3 tomorrow I’d have a minimum of five years of full support on it.
Only issue with the Gen 2 versus the Gen 1 is the loss of the headphone jack, that sucked until I came up with another solution.
+2
I have a Gen 1 Play 5 that qualifies for the trade up program. First I would like to thank Sonos for such an offer , no other companies really do this. That said if I were to trade up I would like to go to a new play 5. Problem is Gen 1 came out in 2009 and eol at least for new software is May 2020. Play 5 Gen 2 came out Nov 2015. We are now 2020 so that makes it already about 4 and 1/4 years into its life cycle. Thus perhaps it would last another 7 years before it is slated for doomsday. For this reason I won’t spend money at this time. Sure I could buy one of the other speakers, but value wise my play 5 gen 1 still sounds great . It sounds better than the play one, it plays equally as well as the move does (IMO). Even has a carry handle when I take it to my deck. My wish right now is that Sonos gives the Play 5 gen 2 some love in the form of an upgrade. Then I may upgrade with confidence. Other than that it may be time for me to move on.
Recycling the older products is a condition of the agreement for receiving the discount, and recycling locally is more eco-friendly and sustainable than packing up and shipping back to us. According to the terms and conditions of the program outlined here: https://www.sonos.com/en-us/legal/tradeup-terms Emphasis added to the specific note.
[quote]
ISSUANCE OF THE DISCOUNT CREDIT IS YOUR SOLE AND EXCLUSIVE CONSIDERATION FOR PLACING YOUR SONOS PRODUCT IN RECYCLE MODE. ONCE YOU HAVE INITIATED THE RECYCLING PROCESS AND RECEIVED YOUR DISCOUNT CREDIT IN THE “MY ACCOUNT” SECTION OF SONOS.COM, YOU SHOULD FOLLOW THE DIRECTIONS IN THE TRADE UP TAB OF THE “MY ACCOUNT” SECTION TO SHIP YOUR PRODUCT BACK TO SONOS OR DELIVER THE PRODUCT TO A CERTIFIED ELECTRONICS RECYCLER FOLLOWING DEACTIVATION OF THE PRODUCT.
ONCE YOU HAVE INITIATED THE RECYCLING PROCESS, YOUR SONOS PRODUCT WILL NO LONGER BE USABLE. BY PARTICIPATING IN THE TRADE UP PROGRAM, YOU ACKNOWLEDGE AND AGREE THAT YOUR SONOS PRODUCT WILL NO LONGER FUNCTION AS A SPEAKER OR NETWORK DEVICE AND DISCLAIM ANY WARRANTIES RELATED TO THE SONOS PRODUCT, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, WITH RESPECT TO YOUR SONOS PRODUCTS, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND THE IMPLIED CONDITION OF SATISFACTORY QUALITY. YOU AGREE THAT YOU WILL SHIP YOUR PRODUCT BACK TO SONOS OR RECYCLE YOUR SONOS PRODUCT WITH A CERTIFIED ELECTRONICS RECYCLER WITHIN TWENTY-ONE DAYS OF INITIATION OF THE RECYCLING PROCESS.
[/quote]
There are also retailers that are participating in this program. They handle the process slightly differently, but they are also required to recycle the products responsibly, per our agreement with them.
This is all bollocks and you know it,its just a con trick to disable customers old speakers, like you have done with my 4 sonos 5’s while i looked at the email. Then you said you would not reverse the enquiry into Trade up scheme and shut them down. It’s a three card trick we see performed on the street. You should be ashamed, it will catch up with you and your company. If you are from UK it is the equivalent to Ratners and look what happened to them.Boom.
I also see it as a bit of a stupidity test as well to be honest.
Who in their right mind would gladly agree to buy a new device to replace the one they already have (and still works) and agree to let Sonos brick there old one at the same time so they can’t sell it.
There is no requirement that you trade in for the current version of the device your are recycling. For example, you can trade in a Connect ($350) for a playbar+sub package (1400). The 30% discount is actually greater than the original price of the Connect.
Yeah I know but I’d rather keep the thing I have and then wait for frequent sales where you can buy a Sonos device for 30% off anyway (or close to anyway).
That way I have more. There is no advantage to their offer nor is it acceptable either to be honest.
I also see it as a bit of a stupidity test as well to be honest.
Who in their right mind would gladly agree to buy a new device to replace the one they already have (and still works) and agree to let Sonos brick there old one at the same time so they can’t sell it.
There is no requirement that you trade in for the current version of the device your are recycling. For example, you can trade in a Connect ($350) for a playbar+sub package (1400). The 30% discount is actually greater than the original price of the Connect.
I also see it as a bit of a stupidity test as well to be honest.
Who in their right mind would gladly agree buy a new device to replace the one they already have (and still works) and agree to let Sonos brick there old one at the same time so they can’t sell it.
I totally agree. You have something you are happy with and works functionally, but if you spend about the same you originally paid, you can get something that does functionally the same. You also get to "recycle" your old product because Sonos destroys it.
Imagine if this was a second hand car. Ford offers you the chance to buy the new model for £19,995 and as part of that deal, we'll crush your old car.
That’s almost the same example as I used today funnily enough. It’s the absolute principle of it too. I’d rather let it die (hopefully over a few years) and spend on another brand.
I also see it as a bit of a stupidity test as well to be honest.
Who in their right mind would gladly agree buy a new device to replace the one they already have (and still works) and agree to let Sonos brick there old one at the same time so they can’t sell it.
I totally agree. You have something you are happy with and works functionally, but if you spend about the same you originally paid, you can get something that does functionally the same. You also get to "recycle" your old product because Sonos destroys it.
Imagine if this was a second hand car. Ford offers you the chance to buy the new model for £19,995 and as part of that deal, we'll crush your old car.
It’s actually is a greedy ploy - it’s saying we don’t want more cars out there because we can’t sell them a new one.
Exactly. I was so happy with my Sonos, but that's gone down the drain. I'll be gradually replacing all my Sonos kit and my decisions will be far more informed in future. Sonos has mugged us all off.
I also see it as a bit of a stupidity test as well to be honest.
Who in their right mind would gladly agree buy a new device to replace the one they already have (and still works) and agree to let Sonos brick there old one at the same time so they can’t sell it.
I totally agree. You have something you are happy with and works functionally, but if you spend about the same you originally paid, you can get something that does functionally the same. You also get to "recycle" your old product because Sonos destroys it.
Imagine if this was a second hand car. Ford offers you the chance to buy the new model for £19,995 and as part of that deal, we'll crush your old car.
It’s actually is a greedy ploy - it’s saying we don’t want more cars out there because we can’t sell them a new one.
I also see it as a bit of a stupidity test as well to be honest.
Who in their right mind would gladly agree buy a new device to replace the one they already have (and still works) and agree to let Sonos brick there old one at the same time so they can’t sell it.
I totally agree. You have something you are happy with and works functionally, but if you spend about the same you originally paid, you can get something that does functionally the same. You also get to "recycle" your old product because Sonos destroys it.
Imagine if this was a second hand car. Ford offers you the chance to buy the new model for £19,995 and as part of that deal, we'll crush your old car.
I also see it as a bit of a stupidity test as well to be honest.
Who in their right mind would gladly agree to buy a new device to replace the one they already have (and still works) and agree to let Sonos brick there old one at the same time so they can’t sell it.
No I didn’t - I bought a sound bar for an inconsiquential bedroom TV and the ZP’s (these so called legacy devices) use my Stereo systems. I don’t have Sonos Ones etc.
So you’ve not heard them in the home but know how they sound? Hot take, man.
Haha - I have heard the Sonos Beam and I know how much air the tiny little speakers move. It’s physics. They do an impersonation of larger speakers only.
No I didn’t - I bought a sound bar for an inconsiquential bedroom TV and the ZP’s (these so called legacy devices) use my Stereo systems. I don’t have Sonos Ones etc.
So you’ve not heard them in the home but know how they sound? Hot take, man.
At any rate the people poo hoo’d my post that this would happen and I just posted this stuff to say I told you so.
Didn’t poo hoo it at all. I personally said it was inevitable, so you spiking the ball means nothing.
Anyway most of their modern stuff is tinny subpar mono speakers that are no substitute for even a stereo system from the 1970s which would eat them for breakfast in terms of sound quality.
And yet you bought them, and signed up for an internet forum to talk about them. 
No I didn’t - I bought a sound bar for an inconsequential bedroom TV and the ZP’s (these so called legacy devices) use my Stereo systems. I don’t have Sonos Ones etc.
At any rate people poo hoo’d I just posted this stuff to say I told you so.
Didn’t poo hoo it at all. I personally said it was inevitable, so you spiking the ball means nothing.
Anyway most of their modern stuff is tinny subpar mono speakers that are no substitute for even a stereo system from the 1970s which would eat them for breakfast in terms of sound quality.
And yet you bought them, and signed up for an internet forum to talk about them.
At any rate people poo hoo’d my post that this would happen and I just posted this stuff to say I told you so.
Anyway most of their modern stuff is tinny subpar mono speakers that are no substitute for even a stereo system from the 1970s which would eat them for breakfast in terms of sound quality.
The ZP’s leverage off your existing systems - the new stuff are just glorified Amazon echos or whatever you call them. Pathetic toys.
Mate Sonos can write middleware for the streams and do it in the cloud.
I really don’t know why you are complaining, if all you do is stream from an NAS and TuneIn, you can stay at a legacy version, not receive updates and your Sonos will play on until the hardware breaks. Sonos has given you exactly what you wish for.
Well for one I recently purchased a Sonos Beam for my TV so they’ll be screwing with my network. The stupid thing doesn’t work with TV properly either makes it reboot. I wish I could send it back to them :-)
Mate Sonos can write middleware for the streams and do it in the cloud.
I really don’t know why you are complaining, if all you do is stream from an NAS and TuneIn, you can stay at a legacy version, not receive updates and your Sonos will play on until the hardware breaks. Sonos has given you exactly what you wish for.
I don’t use a music service - I use a NAS and internet radio.
It can handle it - no problem.
Well, how generous of you to feel your anecdotal account of personal usage speaks on behalf of millions of other customers!
Mate Sonos can write middleware for the streams and do it in the cloud they just want to get more money from existing customers - it’s a cynical move. I also don’t need to apologise for my own personal usage case. It’s my equipment, I didn’t lease it. It’s not my problem they didn’t bargain for the whole of life support costs.
I don’t use a music service - I use a NAS and internet radio.
It can handle it - no problem.
Why would I want to upgrade so I can pay another subscription service for something I don’t want.
And all of those things it had to do back when I bought it - except for Amazon which I don’t give a flying about.
Well, how generous of you to feel your anecdotal account of personal usage speaks on behalf of millions of other customers!
That’s BS though because it only needs to play an audio stream and the old stuff was designed to that.
No, it needs to access the source, it needs to authenticate, it needs to decode the codec, it needs to be the master for any other devices that are grouped, it needs to incorporate timing queues into the stream, it needs to process track information, it needs to store the queue, track index, favorites, account info, diagnostic info, any service required DRM scheme, etc., it needs to communicate with the controller, it needs to communicate with Amazon Web Services, it need to manage the Sonosnet mesh, it needs to navigate STP . . .
Need more?
I don’t use a music service - I use a NAS (my own collection) and internet radio.
It can handle it - no problem.
Why would I want to upgrade so I can pay another subscription service for something I don’t want.
And all of those things it had to do back when I bought it - except for Amazon which I don’t give a flying about.
That’s BS though because it only needs to play an audio stream and the old stuff was designed to that.
No, it needs to access the source, it needs to authenticate, it needs to decode the codec, it needs to be the master for any other devices that are grouped, it needs to incorporate timing queues into the stream, it needs to process track information, it needs to store the queue, track index, favorites, account info, diagnostic info, any service required DRM scheme, etc., it needs to communicate with the controller, it needs to communicate with Amazon Web Services, it need to manage the Sonosnet mesh, it needs to navigate STP . . .
Need more?
I also wrote this.
Don’t pat yourself on the back, I predicted the exact same thing in that thread, and I’m the biggest Sonos fan there is. Doesn’t take a genius to understand that eventually, older hardware can’t keep up with changing software. That’s been reality since Turing punched a ticker tape. 
That’s BS though because it only needs to play an audio stream and the old stuff was designed to do that easily ie. it can easily handle the bitrate. I was awake up to the slimeballs.
I also wrote this.
Don’t pat yourself on the back, I predicted the exact same thing in that thread, and I’m the biggest Sonos fan there is. Doesn’t take a genius to understand that eventually, older hardware can’t keep up with changing software. That’s been reality since Turing punched a ticker tape.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
