Sonos One SL and One play, but Sonos Move and Move 2 have stopped.

  • 31 October 2023
  • 1 reply
  • 50 views

Strange situation (case *******). I have a Sonos One, a One SL, a Move and a Move 2. All worked fine for the past several months. The other day, only the One was playing music. The other speakers are showing up in the system with a strong WIFI signal, and they show that they are playing (on the app the little volume bars bounce with the music), but no sound. I can pause the music from any of the speakers, so I don’t see a connection issue but this just happened out of the blue - no network changes or updates. I went through all the standard reboots (router, etc) and then did a factory reset on each speaker multiple times. At one point the Move 2 miraculously started playing, but once I paused the music there was nothing more from it. I spent hours working on this, and it’s killing me that I have a few thousand dollars of speakers that don’t work. I had over an hour of tech support with Sonos, but no success. I eventually had to drop the call to do actual work. Anyone else had this situation or had a solution?

 

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1 reply

Userlevel 7
Badge +22

What music source are you using?

My Amazon will sometimes go silent on one or more Sonos. The only fix that works well is to change to a different stream then back. I just use the recently played in My Sonos to make that easy.