Recycling program - discontinued products - why?

  • 21 January 2020
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36 replies

W
Userlevel 3
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It would be one thing if the particular legacy product no longer received updates, but it’s my understanding that an entire system that has one of these units as part, will no longer be able to receive updates. 
 

So basically if one of your units is considered obsolete, your entire system will be seen as such. That is just wrong. 

D
Userlevel 2
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Well said! I am personally not aware of all the tech features of Sonos’s products or others on the market. not that into it… but i do know of a crappy deal when i see one.

Please keep the comments coming as I would like to build a case for Sonos to listen to us.

We are part of the reason for their success and treating us like this is misguided and dishonest. OF course they will react promptly if their decision starts to bite into their market share or bottom line!

 

 

 

L
Userlevel 4
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There’s an issue of trust here. I mean, 4 months’ notice? Sure, we can use the Sonos after software updates stop, but for how long before we have trouble with the app, or Spotify, or some such?

If I decide to roll out a replacement of five Sonos components capable of playing 44.1Khz 16-bit audio with five new components capable of playing 44.1Khz 16-bit audio then, let’s say spread out over 2020 and 2021 then:

  1. What happens while I have a mix of old and new components?
  2. How do I know that part-way through replacing all this stuff, the trade-in programme won’t be withdrawn with little or no notice?

I agree 30% is too low, especially given the technology is virtually the same as it was 10 years ago. After all, Sonos decided the human ear can’t hear hi-def audio. Fine, but look how much hardware is in a £50 blu-ray player, or a raspberry pi, and ask yourself what exactly are you paying for?

D
Userlevel 2
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shoot. just saw the response from Lester. that a lot of $$$ tied up in their products. 

 

for Sonos, if they were really SERIOUS about helping existing customers out - which we are actually in a large part ambassadors for their products and help sell new ones - then they would be giving us a 50%+ discount on the upgrade products. personally i find 30% insulting and bothersome. for us in Canada basically that is half the tax! so in the end it’s only 15% off… a joke when there is No certainty that they wont do it again in 5 years… LOL

 

Question: now that Sonos is no longer supporting their legacy products does this mean that their controller app will eventually stop working with new OS updates for hand held devices/laptops?

D
Userlevel 2
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You have a lot of money invested in those Connect Amps. they don’t come cheaply… I would be frustrated too.

 

In an ideal world I would expect that the life cycle of the Sonos products show follow somewhat loosely to that of a good sound system which would last AT Least 10 years. Nowadays with the throwaway economy electronics and gadgets are on the 2-3 year cycle. With their decision it feels like they are going towards the gadgets life cycle but they are charging a Premium for their products. these are not iPhones or whatever.

I personally invested in their products because of the seamless interface and the good sounding speakers.

ironically, we just bought a BOOM3 over the holidays and i loved it. super small. portable and waterproof. FAR cheaper than the Play 1 yet you can combine to add more of them to make like a Sonos system. for sure the overall experience is not the same but the point is that these are more the throwaway type with the prices to match (when on super sale...). of course the folks at BOOM might do the same… the difference is their price point is considerably lower so the sting would be less!

 

G
Userlevel 2
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I have 4 Connect Amps and only 2 of them are end of life. That’s because, although both models were called the same name “Connect Amp”, the internal hardware got revised. I wonder whether the laws associated with false claims have bearing on this, since in effect Sonos sold something substandard under the same name, and presumably at the time of change it was a toss up which one someone ended up with………...

D
Userlevel 2
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A rational comment from Sonos on this matter would be very helpful. 

thanks

L
Userlevel 3

Well it seems to me that if you have to buy new equipment you might as well buy a different brand that won’t blackmail you into buying its equipment.

I agree totally. I certainly will keep away from this money grabbing brand.

D
Userlevel 2
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Yes that is an option. i am hopeful however that Sonos will see that this is not the correct way of doing business and at least provide support for legacy products up to at least 10 or even 15 years.

or at worst, provide two levels of support: one where the client will receive basic updates again bugs and issues related to app functionality with the evolving devices, and one where the clients who fully are invested with the Sonos environment will receive all the latest greatest updates, but they have to agree to changing their hardware almost more frequently than changing their underwear! 

or charge a nominal fee for the app updates… 

 

whatever but Sonos’s approach to this issue by no longer supporting their products that are really not that old is really unfortunate!

L
Userlevel 4
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I’ve been with Sonos for 20 years now.  I’ve purchased just about every product you’ve ever made from the beginning.  Over $10,000 worth of your equipment and I’ve sold even more for you with recommendations.  I’ve already thrown away the Controller 100, two Controller 200’s and 3 Bridges.  Now you want me to “Upgrade” and give you more money.  I’m finished.  Bluesound here I come.  It’s better anyway.  It has High Resolution.

M
Userlevel 3

Well it seems to me that if you have to buy new equipment you might as well buy a different brand that won’t blackmail you into buying its equipment.

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