I am frustrated with SONOS. If the router changes or if a new network is used it is virtually impossible to have SONOS working smoothly. I own a pair of Play 1s, but the system only works if one of them is plugged in directly to router via ethernet. I have attempted to reset, reboot, re-install, and nothing works. It cannot be this difficult to set up the system. Getting ready to return. Nice sound but very flawed.
Page 1 / 2
Jesus. Thanks for the sarcastic response! Seriously. Gotta love this support.
Yes, I understand the difference.
No, there is nothing wrong with my SSID key or router. You know, I don't care. I can sort it out. Thanks for your "help".
Yes, I understand the difference.
No, there is nothing wrong with my SSID key or router. You know, I don't care. I can sort it out. Thanks for your "help".
I was as frustrated as some of you, and surprised with the support as some of you too. Found how to fix the problem. Without going step by step in detail what I can say is that once you have your speakers playing while is connected to the local Ethernet (cable) in the Sonos App GoTo Settings > Advanced Settings > Wireless Setup. Took me 4 hours to find out this fixes the issue. I had to do the same for each of the speakers and then all of them were working OK.
EXTRA: Speakers won't start playing immediately, you gotto Group them or select them in the Music section, this is in the main Album / song selection, on the very top of the screen (ROOMS).
Hope this works for everyone. Viva Mexico!
EXTRA: Speakers won't start playing immediately, you gotto Group them or select them in the Music section, this is in the main Album / song selection, on the very top of the screen (ROOMS).
Hope this works for everyone. Viva Mexico!
Unbelieveable. I had to create an account just so I could respond to this. I am having the exact same issue. It just started last week. Not sure if there was a firmware update recently? But after working perfectly for the last year my system is screwed. I have two 1's, a bridge, and a 3. My network/firewall settings havn't changed. I connect a 1 to the network so I can setup the "advanced" wireless settings (why you have to connect an ethernet cable to setup wireless is beyond me). Once done it works. BUT! If I now want to disconnect that 1 to move it to another room it completely shuts down the entire network when I unplug it. I've done this multiple times. I've tried connecting and setting up different ways as well.
I consider myself network capable. (no illusions of being an expert) but have setup up and wired our house to multiple systems and media boxes. But for some reason this Sonos has me stumped.
I have run every diagnostic I can on my router and wireless network. No interference. All ports are open. TBH, its driving me freakin crazy.
I consider myself network capable. (no illusions of being an expert) but have setup up and wired our house to multiple systems and media boxes. But for some reason this Sonos has me stumped.
I have run every diagnostic I can on my router and wireless network. No interference. All ports are open. TBH, its driving me freakin crazy.
Noted. Thanks for your help. Apologies for the short response.
Why does the router or network keep changing? If you're using the Sonos players on WiFi (aka 'Standard Setup') you'll obviously need to temporarily wire a unit to modify the stored WiFi details when the router/network changes.
I own a pair of Play 1s, but the system only works if one of them is plugged in directly to router via ethernet.
This is the SonosNet ('BOOST Setup') mode, which sets up its own wireless mesh and ignores your WiFi. It's more resilient in general than WiFi mode.
It cannot be this difficult to set up the system. Getting ready to return. Nice sound but very flawed.
It's simple. If you can't figure it out just give Sonos Support a call. They'll straighten you out.
Sorry, but this is totally misleading. You do not need to repeat the entry of WiFi details on every single player in the system. For an extensive system of multiple units this would be utterly ridiculous.
Wire one unit to the router. Wait until all the units are visible in a controller. (They will take a few minutes to connect via SonosNet.) Enter the new WiFi credentials at Wireless Setup. They will propagate to all the units. Job done.
The Ethernet cable can then be removed. Again, wait a few minutes while the units switch over to the new WiFi. The system is then ready.
Wire one unit to the router. Wait until all the units are visible in a controller. (They will take a few minutes to connect via SonosNet.) Enter the new WiFi credentials at Wireless Setup. They will propagate to all the units. Job done.
The Ethernet cable can then be removed. Again, wait a few minutes while the units switch over to the new WiFi. The system is then ready.
EXTRA: Speakers won't start playing immediately, you gotto Group them or select them in the Music section, this is in the main Album / song selection, on the very top of the screen (ROOMS).
Hope this works for everyone. Viva Mexico!
THIS WAS A GIGANTIC HELP TO ME
HOW THE HECK WAS I SUPPOSED TO KNOW THIS WITHOUT TEAM MEXICO HELPING ME w/ THE ABOVE ???
SONOS --- honestly --- you support is garbage and I am sure that you know it.
Aaah, ratty, I've never been so proud of you, you've made a fat Essex boy very happy!
Starkz, consider yourself lucky, Ratty is the boss dogg round here, fully justified, what he doesn't know isn't worth knowing, so he's worth listening to, unlike myself. If I'd got here first you'd have seen the true power of sarcasm young "Jedi"...
Starkz, consider yourself lucky, Ratty is the boss dogg round here, fully justified, what he doesn't know isn't worth knowing, so he's worth listening to, unlike myself. If I'd got here first you'd have seen the true power of sarcasm young "Jedi"...
Sonos Support are clearly identified.
We're not Support. We're longstanding Sonos users who provide voluntary assistance. And I'm afraid that coming on the board with a bit of an attitude doesn't endear one much to the community.
That aside, I interpreted "completely shuts down the entire network" as meaning that you lost contact with your Sonos units if you unwired the wired unit. Assuming SSID/key are correct they should reconnect to your WiFi, but you have to give them a couple of minutes to do so.
That's how forums work. You have to create an ID in order to post.
I consider myself network capable.
But you evidently hadn't noticed the difference between SonosNet and WiFi modes.
https://sonos.custhelp.com/app/answers/detail/a_id/3046/~/choosing-between-a-standard-and-boost-setup
You had your system in WiFi (aka 'Standard Setup') mode, which is why wiring a unit to the router flipped it to SonosNet (aka 'BOOST Setup') mode and allowed access to additional Advanced Settings options.
If unwiring a unit -- which flips it back to WiFi mode -- causes trouble then there's either something incorrect in the WiFi details (SSID/key) you entered or something amiss with your router.
It isn't that difficult to set up the system, usually. Have you done any investigation into wireless interference in your property?
How often are you changing your router? Everything should be rebooted if you do that.
How often are you changing your router? Everything should be rebooted if you do that.
Thanks for clarifying! I didn't interpret them that way but see my response may have seemed like it. Was more just reiterating that Sonos instructions could work harder. Really love Sonos and that was my first issue ever. Now exploring the Amazon Alexa integration...
@Salmon island. My comments were not directed at you but at the user I quoted, and largely because of the aggressive and unreasonable tone of his comments.
Yup once the main speaker was up the other fell in line! I DID "read the instructions" but it was not easy to find on SONOS help...I followed all of their suggestions for fails and nothing revealed that solution, nwstf it might be available if you know where and what to search for!
And incidentally it should not be necessary to do the wireless setup for each speaker, as was suggested by @Zerrlyo. Powering the others off and on should be the most that is needed, once the first is up and running.
SONOS --- honestly --- you support is garbage and I am sure that you know it.
Yes this was difficult to find. You would have had to go on to the Sonos Support home page and searched for 'boost to standard'. Or done a general Google of 'Sonos boost to standard'.
Either would throw up this page
https://sonos.custhelp.com/app/answers/detail/a_id/3319/~/switching-your-system-between-a-standard-and-boost-setup
For a wider picture you could search for 'change router', and get this:
https://sonos.custhelp.com/app/answers/detail/a_id/1072/kw/change%20router#setup
Both links are listed if you search Sonos Support for 'disconnect Ethernet'.
I'm sure Sonos would appreciate your thoughts on how they could make this information easier to find.
"If all else fails, read the instructions"
Thanks Zeerylo - I'm savvy and had Sonos working for two years until I switched routers than pure mayhem. Worked, then inexplicably did not and tried everything unsuccessfully to reconnect. You had the missing clue and it fixed all!
Hi
Just wanted to drop a note to say thank you. My sonos was doing this and after much connecting, reconnecting app changing, hair pulling and even thinking it was the wifi providers fault, all it had done was drop the wifi password! D'oh!!
Thanks for the help x
Just wanted to drop a note to say thank you. My sonos was doing this and after much connecting, reconnecting app changing, hair pulling and even thinking it was the wifi providers fault, all it had done was drop the wifi password! D'oh!!
Thanks for the help x
You did have SonosNet. It's set up automatically when you wire any Sonos unit.
And directions for changing the WiFi details from a PC controller are included in the FAQ.
Sorry, but you're simply in error. Lurkers should not be left with the incorrect impression.
And directions for changing the WiFi details from a PC controller are included in the FAQ.
Sorry, but you're simply in error. Lurkers should not be left with the incorrect impression.
Hi Ratty, I agree that having to connect and enter the wifi password for multiple speakers is time-consuming and ridiculous. However, I don't have a BOOST adapter or Sonosnet. I'm also using a PC, not a smartphone. The instructions I shared are what worked for my two speakers. The other solution, as you mention, is definitely much better if you have the resources that I do not have. There may be better solutions, but I wanted to share what worked for me.
Thank you all contributors on this thread. I'm a technical support person myself. My experience was that you do indeed have to do it with each speaker if they are Play1 speakers. I'm sure that's not what's supposed to happen, but I spent an annoying hour getting a new set of speakers working on different WiFi after testing on my home WiFi before installing them at a local community centre. All working now but my experience for someone who wants to cut their time down is to ethernet to the new router, make sure you are on the right WiFi on your controller (= phone for normal mortals), then set up the Wifi for the first one in advanced settings, unplug ethernet and restart. Check it connects once no longer on ethernet. Then repeat this process for all speakers. Not a very nice arrangement but that's the answer.
I also own a pair of Sonos Play:1 speakers. Recently, I changed my wifi router and wanted to reassign the speakers to the new router. It was a VERY frustrating process, taking over an hour because their online instructions were not conclusive. If this helps anyone else, this is what worked for me:
1) Follow the instructions on https://sonos.custhelp.com/app/answers/detail/a_id/1072/kw/change%20wifi%20router#setup for Speaker 1.
2) After successfully connecting Speaker 1, unplug the Ethernet cable that you used during Step 1 (Ethernet cable should be connected to new router). Play some music to ensure Speaker 1 is working without the Ethernet cable.
3) Connect Speaker 2 to Ethernet. Unplug both speakers. wait a couple of secs, and plug them back in. Both should blink and then the lights turn white.
4) Try to play some music. You should hear music from both speakers. This is a positive sign!! However, if you unplug Speaker 2 from the Ethernet cable, it will stop working.
5) With Speaker 2 connected via Ethernet cable, go to the Wireless Setup settings. You should be able to enter a password for the wireless settings (just as you had to do for Speaker 1). After doing this, you should be able to unplug your Ethernet cable and it, too, will work using the new wifi router!
1) Follow the instructions on https://sonos.custhelp.com/app/answers/detail/a_id/1072/kw/change%20wifi%20router#setup for Speaker 1.
2) After successfully connecting Speaker 1, unplug the Ethernet cable that you used during Step 1 (Ethernet cable should be connected to new router). Play some music to ensure Speaker 1 is working without the Ethernet cable.
3) Connect Speaker 2 to Ethernet. Unplug both speakers. wait a couple of secs, and plug them back in. Both should blink and then the lights turn white.
4) Try to play some music. You should hear music from both speakers. This is a positive sign!! However, if you unplug Speaker 2 from the Ethernet cable, it will stop working.
5) With Speaker 2 connected via Ethernet cable, go to the Wireless Setup settings. You should be able to enter a password for the wireless settings (just as you had to do for Speaker 1). After doing this, you should be able to unplug your Ethernet cable and it, too, will work using the new wifi router!
Cheers thanks for your help
No, it has to be a Sonos component.
Go to eBay and you'll find new BRIDGEs for much less. BRIDGE is the precursor to BOOST. It only has SonosNet 1.0 -- which has less range and resilience than the 2.0 that's in all recent components -- but it might do the job.
Wow !!
£99
Can you achieve the same result with a second router ?
£99
Can you achieve the same result with a second router ?
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.