Only works with Ethernet
I am frustrated with SONOS. If the router changes or if a new network is used it is virtually impossible to have SONOS working smoothly. I own a pair of Play 1s, but the system only works if one of them is plugged in directly to router via ethernet. I have attempted to reset, reboot, re-install, and nothing works. It cannot be this difficult to set up the system. Getting ready to return. Nice sound but very flawed.
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Just wanted to drop a note to say thank you. My sonos was doing this and after much connecting, reconnecting app changing, hair pulling and even thinking it was the wifi providers fault, all it had done was drop the wifi password! D'oh!!
Thanks for the help x
SONOS --- honestly --- you support is garbage and I am sure that you know it.
Yes this was difficult to find. You would have had to go on to the Sonos Support home page and searched for 'boost to standard'. Or done a general Google of 'Sonos boost to standard'.
Either would throw up this page
For a wider picture you could search for 'change router', and get this:
Both links are listed if you search Sonos Support for 'disconnect Ethernet'.
I'm sure Sonos would appreciate your thoughts on how they could make this information easier to find.
"If all else fails, read the instructions"