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I am frustrated with SONOS. If the router changes or if a new network is used it is virtually impossible to have SONOS working smoothly. I own a pair of Play 1s, but the system only works if one of them is plugged in directly to router via ethernet. I have attempted to reset, reboot, re-install, and nothing works. It cannot be this difficult to set up the system. Getting ready to return. Nice sound but very flawed.
OK thanks
Is there something I can purchase that I can plug into my router which sets up a Sonos network separate from the wifi without having to keep one of the speakers plugged in to the router ?

That's what BOOST is for.
Hi

I had the same problem after installing a second Sky Q box but, thanks to visiting the forum I resolved the issue by following the instructions above. The problem is that now my Sonos speakers have knocked my network printer off the network. I have now resolved the issue by plugging one of my Sono speakers back in to the router and reinstalling the printer. Is there something I can purchase that I can plug into my router which sets up a Sonos network separate from the wifi without having to keep one of the speakers plugged in to the router ?



Ta
You say "controllers stop responding". Can you clarify what you mean? One possibility (just a possibility) is that your controllers are connecting to your router's 5GHz band. This has the potential to cause connection problems when operating in fully wifi set up - it will with some routers, not with others. Worth at least checking out, and forcing your controllers to connect to the 2.4GHz band if only as an experiment.
having the same problem.

have tried all the above. as soon as i unplug ethernet....controllers stop responding..... plug it back in .....it starts.

have gone into advanced....wireless...... reset....everything is on same wifi..... no new router...... all firmware updates done.....

what other options?
I was as frustrated as some of you, and surprised with the support as some of you too. Found how to fix the problem. Without going step by step in detail what I can say is that once you have your speakers playing while is connected to the local Ethernet (cable) in the Sonos App GoTo Settings > Advanced Settings > Wireless Setup. Took me 4 hours to find out this fixes the issue. I had to do the same for each of the speakers and then all of them were working OK.



EXTRA: Speakers won't start playing immediately, you gotto Group them or select them in the Music section, this is in the main Album / song selection, on the very top of the screen (ROOMS).



Hope this works for everyone. Viva Mexico!




Thanks Zeerylo, this is the only thing that worked for me after trying everything else..!!
Thanks Ratty and others!!! Had to change my router/time capsule setup and could NOT figure out why Sonos quit when I would disconnect the unit I'd used for re-setting up my system. Appreciate the info.
If I'd got here first you'd have seen the true power of sarcasm young "Jedi"...



The sarcasm can definitely get a bit strong around here, but that's part of the charm sometimes as long as it doesn't go too far.



I know we've got two threads going with this same discussion and same posters, so I'll be closing the other one, might as well keep it all in one place. The other thread is here and has some good suggestions from ratty already.



In most cases where the system works well on SonosNet but not on your wireless it's due to problems with that wireless, the network credentials, or the network access devices.



Just to make sure we're all on the same page, when you have a Sonos device wired to the network, your mobile controllers all work fine. You've gone into Wireless Settings and added the network credentials for your network (confirming that they're correct). Then you go to unplug the wired device and all of your Sonos players drop off. From that point, does restarting any of them bring anything up?



If you were to wire the unplugged device back into the network, what other steps do you have to take to bring the units back up? Or do they come on their own after a couple minutes?



If the players will reconnect on their own, can you follow those steps with disconnecting the wire, give the players a couple minutes, then wire it back in if they didn't come on wirelessly, and wait for them to come back up. Once you've got that going, can you submit a diagnostic from your Sonos system and reply back with your confirmation number?



Also, I know you mentioned none of the network settings had changed, do you know if any of your network devices had updated recently? Was there a firmware update for your router that was just installed? What is the model number of the router as well?



Stick with us a bit, the community is a great resource and we'll do what we can to help.