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Hello there, jrndmd:
Welcome to the Community and thanks for reaching out. Please start us off with a diagnostic report while you are trying to listen or add MLB.com Radio. Here is an article that will walk you through how to submit a diagnostic report - Be sure to reply with the confirmation number it gives at the end.
Welcome to the Community and thanks for reaching out. Please start us off with a diagnostic report while you are trying to listen or add MLB.com Radio. Here is an article that will walk you through how to submit a diagnostic report - Be sure to reply with the confirmation number it gives at the end.
My account is active and mlb.com has no idea how to address this problem.
Having the same issue. Help!
Userlevel 7
+26
Any update on this? I am experiencing the same issue. Signed up for MLB Gameday account today, added the service to my Sonos and get the very same message mentioned above.
There hasn't been a large solution for any issue here, nothing yet has been identified as a specific problem. If you're having trouble it'd be best to give us a call so we can investigate it further with you.
Any update on this? I am experiencing the same issue. Signed up for MLB Gameday account today, added the service to my Sonos and get the very same message mentioned above.
Userlevel 7
+26
If you haven't checked, make sure that your phone and Sonos players have the same account credentials. After that, it'd be best to give us a call on our support line to work with a technician live. They'll help take a closer look into what's going on there.
Hi Ryan, I know that my account is active because I can play the games on my phone but I can't seem to get it to work on the Sonos system?
Userlevel 7
+26
Thanks Rich. Can you check on the MLB website that you still have an active account? This page should let you check that the account is working.
The confirmation number is 6079087
I appreciate your help.
I appreciate your help.
I removed the account and added it again. I still get the same message "Unable to Play" "the connection to MLB.com Gameday Audio has been lost"? I'll try the diagnostic option now.
Userlevel 7
+26
You can remove any service inside Settings > Service Settings. You'll see a list of accounts there you can remove. This FAQ has specific directions you can use if you'd like.
Hi Ryan,
How do I remove the MLB account?
Thanks,
Rich
How do I remove the MLB account?
Thanks,
Rich
Userlevel 7
+26
Hi Rich,
Have you tried removing that MLB account and adding it back in? If you're still getting that error message I'd be happy to take a closer look. Which game are you trying to play and having trouble with? Can do you submit a diagnostic from your Sonos system and reply back with your confirmation number?
Have you tried removing that MLB account and adding it back in? If you're still getting that error message I'd be happy to take a closer look. Which game are you trying to play and having trouble with? Can do you submit a diagnostic from your Sonos system and reply back with your confirmation number?
Hi,
Last year I was able to play MLB Gameday Audio on my Sonos speaker. Now I get the error message "connection was lost to" Gameday Audio? I can play normal radio stations, but not MLB now for some reason? I have a valid MLB account as well. Help would be appreciated
Last year I was able to play MLB Gameday Audio on my Sonos speaker. Now I get the error message "connection was lost to" Gameday Audio? I can play normal radio stations, but not MLB now for some reason? I have a valid MLB account as well. Help would be appreciated
Found the MLB Gameday (not in the Sonos Labs) but under Services > ADD. I added this, and can see today's games, but it gives me an error message, unable to play the Radio station. Time to go old school and pull out the transistor radio and listen that way.
Userlevel 2
Listening for the first time today. Home run!
Userlevel 2
Thank you for getting this back up as soon as you could. I agree with Jim lets move it from beta to permanent! Do yourself a favor and listen to a reds game on wlw with hall of famer Marty Brennaman!
Userlevel 2
Thanks! Saw MLB reappear today and listened to the Sox-Pirates game. Looking forward to it getting out of beta and becoming a permanent feature!
+18
Hi everyone,
MLB.com is now back in Sonos Labs following what we're calling pre-season jitters. You'll find it under Music > More Music > Sonos Labs. As a reminder, MLB is currently in beta status on Sonos so if you encounter any issues or want to share feedback directly with the developers, please email beta@sonos.com.
Thanks and happy listening!
MLB.com is now back in Sonos Labs following what we're calling pre-season jitters. You'll find it under Music > More Music > Sonos Labs. As a reminder, MLB is currently in beta status on Sonos so if you encounter any issues or want to share feedback directly with the developers, please email beta@sonos.com.
Thanks and happy listening!
Even though I am logged in, when I click the beta link, it says denied... I want my cubs!!!
I'm experiencing the same problem, as MLB GameDay seems to have disappeared from available services. Thanks for looking into this!
+18
Chris, this seems to be an error (MLB is still in beta status). We're looking into it now and I'll let you know as soon as it's restored.
And then it disappeared. First day of spring games, just dropped the $20.00 for the audio streams, and now it's gone from Sonos! Its not in More Music, and its not in the Labs. Where did it go?
Userlevel 2
I just purchsed the mlb gameday thing, signed up for beta, the link is on my sonos but when I click on it it says unable to browse music. What gives??? i am currently listening to the reds game on my A.M. radio so why doesn't it show up on sonos
Got it! I'm quite excited for games to start tonight.
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