Is this normal experience with Sonos Support?

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30 replies

K
It seems to me that the only response you want is an agreement with all you say. And if all you want is a response from Sonos, write directly to them.
Oh, I forgot...you have done that already.
F
It seems to me that the only response you want is an agreement with all you say. And if all you want is a response from Sonos, write directly to them.
Oh, I forgot...you have done that already.

I mean I want real data behind points sad here.

1) Sonos cannot afford to maintain inventrory of spare parts.
Well, how do you guys know this? Nothing...
2) It's difficult to change one part of the model
Well, how do you guys know this? Nothing...

Seriously, https://youtu.be/G3f6j3N1RuU?t=161
"We want to make product that last 10 years" Seriously Sonos 10 years and I can't even replace a grill that's seems clearly removable and I found one on eBay here:

https://www.ebay.com/itm/Sonos-Play-5-Front-Grill-White-New/173924607135?hash=item287eb6e49f:g:EnAAAOSwx2Bck8HO

I wonder how he got a brand new grill! Maybe there is still hope here.

Consumers don't have to shop parts on eBay 7 month after they bought the product for a basic part.
Stanley_4
Userlevel 7
Badge +22
I'm loving his topic over on Reddit:

https://www.reddit.com/r/sonos/comments/bxqbvv/sonos_support_need_community_opinion_on_this/
K
Lol. Essentially the same responses, but they seem more real to OP for a reason I can't fathom.
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