End of Software Support - Clarifications

Guess “Sonos” wish to go out of business!

If I’d have known that the company would pull this stunt at the start I’d have never bought one, and most certainly not the five that followed. alas the original concept of a speaker system that you add to as time goes on was good, but as they’ve practically changed the logo to  “it’s a system you have to add to as time goes on, because we’ll brick them every so often” I won’t buy another.

Well done sONOS, from an ex-loyal customer!

In practical terms it is bricked. Here is why. I bought my first Sonos products over a decade ago, and I bought it because it did two things well. First, it streamed both my music library and paid streaming services through a large old house with minimal drop off. Second, anyone could pick up the remote and use it. They were expensive then, but worth it for the hassle free quality.
 

Now, we are far from that. I have to run two apps (which are slow to interact on a mesh Sonos network that has hardwired components) to work a whole house system that technically is not a whole house anymore at a cost that was in excess of $8k. In addition, I suffer constant drop offs that I didn’t have until the last year or so, and it is no longer a snap for my family or friends to use because of the need for two apps. 
 

So, yeah it’s bricked for the reasons I bought the product line, and after countless recommendations and thousands spent, I’ll no longer buy another Sonos product, and I’ll strongly recommend against buying it while the current C-suite is in place.

Despite your promise not to you’ve  essentially bricked my system. (Macintosh OS Sonos version 10 auto updates disabled.) How and WHY are you getting to my application On my iPad and iPhone!?

This morning all I can see is a screen telling me I need to find my speakers. Yesterday my speakers work fine. I can still play music but I can no longer control anything.

 What’s up with that?

If they could have prevented the split, do you really think they would have chosen not to?

Have you actually read the information about legacy kit?.  There is still a spported S1 system for all your kit to work with so what’s with the lies?  Just trolling probably.  Grow up.

what, longer than a 15 year old ZP80 that is still going strong? Do you actually have a clue what is happening here?

Just a follow up about the Bose soundbar for my TV. I went ahead and it works just great, does just what I need (sound from the TV) plus some cruft which I don’t need.

It made me realise why I bought Sonos in the first place. I wanted the same music to play from my computer in several rooms simultaniously using wireless to connect. All this new stuff that it does is sometimes interesting but really it’s not why I bought it.

I’m stuck with S1 and as long as it keeps working I’ll keep the kit. When it stops, as I’m sure it will, I’ll buy a replacement but you can be sure it won’t be replaced with anything from these clowns.

Perhaps it’s a time zone issue? At least you’ve always got the user-community here to help resolve most issues.

What day of the week was this? Wasn’t yesterday a Sunday?

Legacy products are not bricked.  You can use them under S1 just as you could all along. 

The replacement for the Connect is the Port, not the Amp. 

Per my experience of it, the suggested goes against prevailing ingrained US corporate culture. Pity, but there it is.

Long time Sonos fan (mostly) with 19 devices and all now upgraded to S2 compatibility.  Despite the many warnings on the the Apple App Store about S2,  I stupidly ran the “Compatibility Test” and now the iOS/Win apps require I upgrade to S2 which I had to do.  WOW, EPIC FAIL! 

-Start with the visuals.  Gone is eye-strain-reducing black background, now it’s Navy Gray background, Army Green infobars, and Desert Storm Khaki icons etc.  Was this the Pentagon version accidentally rolled out to the general public?  Sonos please give us control over this ugly UI misstep.

-NO improvements for HD/UHD from streaming services.

-New grouping feature is cool, EXCEPT it won’t work with the Win 10 S2 app.  You can set up group names and select one, but the Win app won’t show that or the name choices.

-When Sonos bricked the CR100 we purchased 3 Amazon Fire tablets for dedicated controllers.  Of course those are now DEAD to Sonos S2.   Seriously a few lines of code to warn people during the Compatibility Check process could have saved us time, frustration, and Money!

-And it took over an hour to get the various devices and apps recognizing each other even though S1 was working perfectly for weeks on end! 

And that’s just the initial discoveries! 

Honestly, this LONG AWAITED upgrade is a backward step and so disappointing after the breathless promotion from marketing/management on the promises of the S2 paradigm. 

Amazing hardware, disappointing software/apps (probably contracted out now) and an out-of-touch management/executive team.   

How long will we have to wait till they sort it out?  The reviews on the app store are pretty negative and yet realistic. 

While I’m very sad to hear Ryan and other stalwart Sonos employees have been furloughed, Sonos management made these madding decisions, so they should forfeit any 2020 bonuses, stock grants, and pay raises, then give those proceeds to the good folks actually trying to help customers and the community.  

With most Sonos community staff laid off as I am reliably informed, that means reduction in support at a time of transition, split systems and the like. One can only speculate about corresponding reductions in other user support staff, I have no insight into that.

Ryan is one of those that are no longer in the company, by the way. The one Sonos employee with the most visible contributions here is gone. He will be missed.

Having worked with US corporations in other downturns I have always wondered why management does not take deep cuts - 20% is NOT deep in my book - and retain more of the customer facing people at a time of crisis.