Has anybody had success with any particular model of car charger for the Sonos Move? I bought one that matched the specs on the Move technical support page and it didn’t seem to work so looking for a brand or model that does.
Best answer by skinbeats
View originalNeeded to buy a car charger for my Dell XPS 13 (2019 edition). Hoping it worked with my new Move. Pleased to report that it does. Item is Dell Auto Air Adapter 65W USB-C. The code number is 450-AFLE.
Success!! https://www.laptopplus.com.au/65W-USB-Type-C-Car-Charger.aspx?prodid=3403 for A$89 plus postage. Orange light comes on and then off after about 10s us the lightning symbol shows in the app. Charged from 56% to 65% very quickly.
+12
Hi
The phone agent probably sent you here in the community for chargers that work with other Sonos user’s Moves.
I would like to confirm when using the Mac charger, the battery icon in the Sonos app under the System tab(Once named rooms) with a thunderbolt? or the move blink red?
If not, this is a possible hardware failure on the USB Type - C port.
When contacting our Phone support, mention the model of the charger so the agent can check the specifications.
It’s within the requirements and should work.
If you have other concerns, feel free to reach out.
+12
Hi
The specifications of the charger are correct for the Move.
I would now like to test the type-C port of the Move. Plug it in with a working type-C charger that is also within the specifications.
Take a diagnostic in the Sonos app while the Move is connected to your home network. Settings > Help & Tips > Submit Diagnostic and post the confirmation.
The diagnostic should show us that the move is charging with the type-C charger.
ok submitted diagnostics… the move is charging via my Macbook Pro charger at the moment
confirmation number: 354611557
I can keep the Move in my network and try charging via the car charger in the driveway too if that helps.
Nice! now there are a couple of options. Hey Sonos, how about getting an approved list going or actually just selling a SONOS car charger for the Move?
The battery icon does change to the thunderbolt (though the difference between those icons is so subtle I didn’t even notice it until you mentioned it) when using the mac charger and the amber light does flow on and off so the USB-C port does seem to be working just fine. When I plug in the car charger, the amber light flows on and off as if charging but the indicator doesn’t change to the thunderbolt.
I’m waiting for the other chargers to arrive to test them, but in the meantime, I got this doozy of a reply from Sonos support:
“while it seems to meet our expectations from what we can see, we wouldn't expect a car charger to work on this case since they are mainly intended for laptops and cellphones.”
um WHAT? Are you KIDDING? ALL the chargers that use the USB-C port are intended for laptops and cellphones, what do you think they do normally? I have to say I’m pretty disappointed in SONOS for this whole portable charger situation for the Move… it’s pretty stupid.
FYI I spoke to phone support about this charger… the issue is it doesn’t specify that the port is a PD Port so they recommended I find a model that does. I found 2 options that I’m considering:
and
https://www.amazon.com/gp/product/B071WYF9HP/ref=ox_sc_act_title_1?smid=A294P4X9EWVXLJ&psc=1
any thoughts before testing out one of these?
+12
Hi
I checked the diagnostic, the Move isn’t charging with the Macbook pro charger. What are the specifications of the charger?
Yes, we can test the car charger directly and check the diagnostic as long as the Move is connected to the home network.
Take a diagnostic with the Move charging with the car charger.
Even though we couldn’t recommend 3rd-party chargers. Here’s a community thread where users discussing what works for their Moves.
What are people using for USB C charger for Sonos Move
You can give the thread a read through on what other users use for the Type C port.
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