Just heard about this
https://sonos-welcome.com/gb/en/pages/cashback/home
Has anyone received a code for this ?
How do I get one ?
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I'm not sure I fully follow what the rules are for this? I purchased a pair of One's 3 weeks ago from Amazon, does that count for a code on a future purchase? Or do I purchase a Sub and then claim it back? I think it is the "may" in the terms that is not helping clear this up.
Also confused.
Please (in real language not T&C speak) can you clarify the following?
1. If I bought from Sonos direct in last 100 days, I should have received a code and can use that to get 20% off next purchase?
2. If I didn't buy direct and bought from a retailer within the promotion period (last 100 days??) then I can apply and get a 20% rebate from sonos?
So for 2, where do I get a code? Because a CODE is needed for the rebate form application?! I am in this category.
Finally, if I want to buy a Playbar TODAY, is there ANY discount/rebate on offer? That is a question a lot of people need to be answered directly. If there is NO discount on offer then I suspect most of us will just move on and forget this "promotion" as it is not current and not worth spending any more time over.
Please MaxP can you clearly clarify these options.
Many Thanks.
Please (in real language not T&C speak) can you clarify the following?
1. If I bought from Sonos direct in last 100 days, I should have received a code and can use that to get 20% off next purchase?
2. If I didn't buy direct and bought from a retailer within the promotion period (last 100 days??) then I can apply and get a 20% rebate from sonos?
So for 2, where do I get a code? Because a CODE is needed for the rebate form application?! I am in this category.
Finally, if I want to buy a Playbar TODAY, is there ANY discount/rebate on offer? That is a question a lot of people need to be answered directly. If there is NO discount on offer then I suspect most of us will just move on and forget this "promotion" as it is not current and not worth spending any more time over.
Please MaxP can you clearly clarify these options.
Many Thanks.
I think some clarification from Sonos is needed on the exact criteria. Currently its got more holes in it than a swiss cheese.
even the number of pages dedicated to this promotion seems only to confuse !
https://sonos-welcome.com/gb/en/claims/cashback/get-started
https://sonos-welcome.com/gb/en/pages/cashback/how-it-works
https://sonos-welcome.com/gb/en/pages/cashback/terms
https://sonos-welcome.com/gb/en/pages/cashback/contact
for example the FAQ page section "Why can’t I select my purchase date?" with a reason being your purchase is too early/late/not in the claim window... please refer to Terms and Conditons. Yet the terms and conditions make no mention of any fixed dates but something about "within 100 days of your first purchase" and later " within two (2) weeks of the first date of notification by e-mail from Sonos of the Promotion"
even the number of pages dedicated to this promotion seems only to confuse !
https://sonos-welcome.com/gb/en/claims/cashback/get-started
https://sonos-welcome.com/gb/en/pages/cashback/how-it-works
https://sonos-welcome.com/gb/en/pages/cashback/terms
https://sonos-welcome.com/gb/en/pages/cashback/contact
for example the FAQ page section "Why can’t I select my purchase date?" with a reason being your purchase is too early/late/not in the claim window... please refer to Terms and Conditons. Yet the terms and conditions make no mention of any fixed dates but something about "within 100 days of your first purchase" and later " within two (2) weeks of the first date of notification by e-mail from Sonos of the Promotion"
I'll post back with Customer Service's response... Anyone else had a similar issue of denied claims on dodgy grounds?
OK thankfully they saw sense and have approved my claim. Phew, and bravo Sonos for correcting your mistake! 🙂
Having asked Sonos Customer Care where in the T&Cs it says anything about "new customers" or a promotion period, I had a reply from someone different in Customer Care.
The answer?
He's saying exactly the same as the previous response.
I have asked yet again for them to state where this is found in the T&Cs.
It really would help if Sonos Customer Care would actually read what it states on their own website.
The answer?
He's saying exactly the same as the previous response.
I have asked yet again for them to state where this is found in the T&Cs.
It really would help if Sonos Customer Care would actually read what it states on their own website.
We purchased a sonos one with Alexa on 30th November, this week we purchased a sonos 5 and was told by retailer we should have a 20% discount code as we were purchasing again within 4 months, but never did get an email, so I asked sonos support who agreed I should have a discount code and can do a cash back claim on their website, unfortunately 3 days later and several emails back and forth still no discount code, well I have the 100 day return so if I do not get a code and get my 20% it will go back and they can deal with a used open box product.
When I try to access my "Incidents" to see if there's any progress on this, via the My Account menu or via the "Support" route I consistently get "Site Can't Be Reached" messages or the browser page simply fails to load. I get this using Chrome, Firefox and Internet Explorer.
It worked perfectly until yesterday evening.
It's the same on multiple PCs and on my Android tablet.
It's the same when I follow the link provided by Sonos on the acknowledgement email when I first raised this with the Customer Care team.
Every single page on other parts of the Sonos website are absolutely fine.
If I were of a suspicious nature I would be inclined to think that Sonos Customer Care is trying to avoid me. :(
yep, same here - maybe they are getting too many of us asking for the promised discount
the rules of this promotion are very vague at best !
Had a reply from Sonos Customer Care:
I am contacting you today as I have received feedback from our Management Team who have advised that if you click on the ‘claim now’ button on top right page of the terms and conditions page, On the next page you have to tick the boxes and enter the voucher code that Sonos sent out to new customers (Households) that have registered a Sonos product for the first time during 01 October 2017 and 31 December 2017. I
Therefore to be eligible, you must first have received an email from Sonos containing a unique voucher code and if you did not receive the offer email with the Sonos voucher code then you cannot make a claim.
1. The webpage - https://sonos-welcome.com/ie/en/pages/cashback/home - does not state this and is therefore misleading.
2. When you click on the "claim now" button and on the next page - https://sonos-welcome.com/ie/en/claims/cashback/get-started - you are asked to tick a box that refers to a promotional period which is not defined anywhere, either on this page or in the T&Cs.
In the UK the Consumer Protection from Unfair Trading Regulations mean you can’t mislead or harass consumers by, for example:
- including false or deceptive messages
- leaving out important information
The UK Advertising Standards Authority rules are that, "Marketing communications must not mislead the consumer by omitting material information. They must not mislead by hiding material information or presenting it in an unclear, unintelligible, ambiguous or untimely manner."
It seems to me that Sonos is very definitely misleading customers - the webpage - https://sonos-welcome.com/ie/en/pages/cashback/home - is STILL current.
Oh, and I'm still not able to access my "Incidents" from My Account.
Seems I'll have to escalate.
I am contacting you today as I have received feedback from our Management Team who have advised that if you click on the ‘claim now’ button on top right page of the terms and conditions page, On the next page you have to tick the boxes and enter the voucher code that Sonos sent out to new customers (Households) that have registered a Sonos product for the first time during 01 October 2017 and 31 December 2017. I
Therefore to be eligible, you must first have received an email from Sonos containing a unique voucher code and if you did not receive the offer email with the Sonos voucher code then you cannot make a claim.
1. The webpage - https://sonos-welcome.com/ie/en/pages/cashback/home - does not state this and is therefore misleading.
2. When you click on the "claim now" button and on the next page - https://sonos-welcome.com/ie/en/claims/cashback/get-started - you are asked to tick a box that refers to a promotional period which is not defined anywhere, either on this page or in the T&Cs.
In the UK the Consumer Protection from Unfair Trading Regulations mean you can’t mislead or harass consumers by, for example:
- including false or deceptive messages
- leaving out important information
The UK Advertising Standards Authority rules are that, "Marketing communications must not mislead the consumer by omitting material information. They must not mislead by hiding material information or presenting it in an unclear, unintelligible, ambiguous or untimely manner."
It seems to me that Sonos is very definitely misleading customers - the webpage - https://sonos-welcome.com/ie/en/pages/cashback/home - is STILL current.
Oh, and I'm still not able to access my "Incidents" from My Account.
Seems I'll have to escalate.
So Sonos Customer Care are still giving me the brush off, saying that to eligible you have to "...have received an email from Sonos regarding the Promotion within one-hundred (100) days of your first purchase of Qualifying Product(s),....." as per the T&Cs.
I would make the following points.
1. Nowhere is it clear that you should have received this in advance of your purchase
2. Existing owners of Sonos products are not necessarily the purchasers of such products.
3. If you've already purchased a Play 3 your first purchase of a Play 5 is a "first purchase" of a Qualifying Product.
I would make the following points.
1. Nowhere is it clear that you should have received this in advance of your purchase
2. Existing owners of Sonos products are not necessarily the purchasers of such products.
3. If you've already purchased a Play 3 your first purchase of a Play 5 is a "first purchase" of a Qualifying Product.
Well I've had another reply but it's essentially a repeat of the initial response and states, "I can advise that the 20% Owner Offer is only valid to new customers (Households) that have registered a Sonos product for the first time during 01 October 2017 and 31 December 2017. These customers received the promotional email which provided them with a coupon code and a link to Terms and Conditions and How to Claim Cash Back if purchasing from an authorised retailer."
It's like there's an echo in the room!
YES Sonos I know that this is what you say BUT in the T&Cs it says no such thing
It's like there's an echo in the room!
YES Sonos I know that this is what you say BUT in the T&Cs it says no such thing
I already have a code. I am just making sure that if the item has been discounted I still get the 20% off.
I emailed Sonos asking when I may receive my code as I bought a Playbar from John Lewis online in January, to my knowledge I fitted the promo criteria (as its vary vague).
Their reply is below:
--
To be eligible for this promotion, you must first have received an email from Sonos containing your unique coupon code. The coupon is mainly intended for use on Sonos but can also be used to claim back 20% from a purchase made in retail, only if the purchase was made after you received the promotional email.
--
So it would seem you have to wait for an email and the promo can only be applied from orders after this has been received.
Their reply is below:
--
To be eligible for this promotion, you must first have received an email from Sonos containing your unique coupon code. The coupon is mainly intended for use on Sonos but can also be used to claim back 20% from a purchase made in retail, only if the purchase was made after you received the promotional email.
--
So it would seem you have to wait for an email and the promo can only be applied from orders after this has been received.
Their reply is below:
--
To be eligible for this promotion, you must first have received an email from Sonos containing your unique coupon code. The coupon is mainly intended for use on Sonos but can also be used to claim back 20% from a purchase made in retail, only if the purchase was made after you received the promotional email.
--
So it would seem you have to wait for an email and the promo can only be applied from orders after this has been received.
I would email customer services again, telling them when you purchased and enclosing proof, and advising that you have not received a code. I'm sure they will then email you one. That's what happened for me. 🙂 . I do agree though the T&C's for this are ridiculously vague 😞
Their reply is below:
--
To be eligible for this promotion, you must first have received an email from Sonos containing your unique coupon code. The coupon is mainly intended for use on Sonos but can also be used to claim back 20% from a purchase made in retail, only if the purchase was made after you received the promotional email.
--
So it would seem you have to wait for an email and the promo can only be applied from orders after this has been received.
I would email customer services again, telling them when you purchased and enclosing proof, and advising that you have not received a code. I'm sure they will then email you one. That's what happened for me. 🙂 . I do agree though the T&C's for this are ridiculously vague :(
I tried this and I got the impression even they are confused by the terms too! I'm just going to ignore this promotion and hope there is a easier to understand deal to tempt me in the future.
Thank you for posting this. I searched my emails from Sonos just now and found one from February 1st and it has the coupon code. The fine print said “Single-use code valid at sonos.com from February 1, 2018 through February 14, 2018. The Promotion is subject to applicable Terms and Conditions found here. If you purchased a Qualifying Product(s) from an Authorized Sonos Retailer, your code can be used to claim a 20% Cashback here.”, but I ordered a connect and a sub, applied the code they sent in the email and got $200 off. SCORE! I am more than happy! I would suggest seeing if you have an old email from them and try it , you might be doing a happy dance too!
Unfortunately no mails for me !
I think the question is do you already have a code from Sonos? The Sonos website is very unclear about this, to the extent that it is misleading.
If you DO have a code, then I would imagine you'll get 20% off the purchase price, but read the T&Cs........even though they are also less than helpful.
If you DON'T already have a code from Sonos, then I would abandon hope of getting a discount. If you've found a retailer that offers the products at less than RRP then you're still quids in.
If you DO have a code, then I would imagine you'll get 20% off the purchase price, but read the T&Cs........even though they are also less than helpful.
If you DON'T already have a code from Sonos, then I would abandon hope of getting a discount. If you've found a retailer that offers the products at less than RRP then you're still quids in.
Oh, that sucks. Sorry.
I raised this with Sonos Customer Care having purchased a couple of Play 1's in early February. This past weekend sent them proof of purchase along with a hyperlink to the promotion page on the Sonos website and asked for a code to use.
The response I received stated that the "Offer is only valid to new customers (Households) that have registered a Sonos product for the first time during 01 October 2017 and 31 December 2017 and who have received the promotional email."
BUT nowhere in the Terms and Conditions which apply to this promotion does it state anything of the kind. There is no mention of a promotion period. There is no mention of it being restricted to "new customers".
https://sonos-welcome.com/ie/en/pages/cashback/terms
There seems to be complete confusion within Sonos about this promotion.
I've replied to customer care pointing this out and asked again for a code.
The response I received stated that the "Offer is only valid to new customers (Households) that have registered a Sonos product for the first time during 01 October 2017 and 31 December 2017 and who have received the promotional email."
BUT nowhere in the Terms and Conditions which apply to this promotion does it state anything of the kind. There is no mention of a promotion period. There is no mention of it being restricted to "new customers".
https://sonos-welcome.com/ie/en/pages/cashback/terms
There seems to be complete confusion within Sonos about this promotion.
I've replied to customer care pointing this out and asked again for a code.
I fit the criteria, but with that being said, I agree that it does not mention those requirements anywhere. Hopefully they will provide you and anyone else who takes the time to contact them a coupon code and reward their loyal customers. It would provide goodwill and customer satisfaction. It is “doing the right thing”
If I buy a qualifying item from an authorised online retailer that has a price lower than the RRP do I still get 20% of the price?
Well this is odd.
When I try to access my "Incidents" to see if there's any progress on this, via the My Account menu or via the "Support" route I consistently get "Site Can't Be Reached" messages or the browser page simply fails to load. I get this using Chrome, Firefox and Internet Explorer.
It worked perfectly until yesterday evening.
It's the same on multiple PCs and on my Android tablet.
It's the same when I follow the link provided by Sonos on the acknowledgement email when I first raised this with the Customer Care team.
Every single page on other parts of the Sonos website are absolutely fine.
If I were of a suspicious nature I would be inclined to think that Sonos Customer Care is trying to avoid me. 😞
When I try to access my "Incidents" to see if there's any progress on this, via the My Account menu or via the "Support" route I consistently get "Site Can't Be Reached" messages or the browser page simply fails to load. I get this using Chrome, Firefox and Internet Explorer.
It worked perfectly until yesterday evening.
It's the same on multiple PCs and on my Android tablet.
It's the same when I follow the link provided by Sonos on the acknowledgement email when I first raised this with the Customer Care team.
Every single page on other parts of the Sonos website are absolutely fine.
If I were of a suspicious nature I would be inclined to think that Sonos Customer Care is trying to avoid me. 😞
Sonos appears to be moving the goalposts on this offer.
Previous responses from their Customer Care Team have included references to eligibility dates 1st October 2017 to 31st december 2017................none of which were mentioned in the T&Cs.
Now the "Qualifying Purchases" page has been amended to: "In order to participate in this promotion, you must have received your unique code from Sonos and purchased a Qualifying Product (as defined in the Terms & Conditions) from a Sonos authorised retailer prior to 11:59PM GMT May 8, 2018 during (the “Promotion Period”)."
BUT the promotional material is STILL misleading. Nowhere does it state that you have to have had a code from Sonos in advance of making any purchase.
Previous responses from their Customer Care Team have included references to eligibility dates 1st October 2017 to 31st december 2017................none of which were mentioned in the T&Cs.
Now the "Qualifying Purchases" page has been amended to: "In order to participate in this promotion, you must have received your unique code from Sonos and purchased a Qualifying Product (as defined in the Terms & Conditions) from a Sonos authorised retailer prior to 11:59PM GMT May 8, 2018 during (the “Promotion Period”)."
BUT the promotional material is STILL misleading. Nowhere does it state that you have to have had a code from Sonos in advance of making any purchase.
Note that the discount is limited to the following maximum amounts: USD 200, CAD 250, AUD 260, GBP 160, EUR 200, SEK 1,650, DKK 1,250, NOK 1,620, CHF 200.
Hey Max,
So based on the above Greece is OUT of the offer ?
And if YES can you please explain us why ?
Thanks in advance.
Errrr.........Greece uses the Euro
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