20% Cashback promotion

"Note that making a purchase in retail will not automatically render you eligible for the cashback, you are only eligible if you received the offer by email."

So the promotion is entirely random and at the mercy of the random emails sent out?! Brilliant.

The T&C's are so muddled.

They talk of the "promotion period" but there is no definition of this period? Other than (for qualifying purchases) "within 6 weeks of receipt of the email from Sonos of the promotion" ? Huh. So the promotion itself is not time limited other than for a period after someone receives an email? What kind of "promotion" is this? Not one I've ever seen before.

So for a retailer purchase 20% cash rebate, can I buy today and it will be a "qualifying purchase"? BUT I can only claim if I have received an email from Sonos with a code as that is required?

The T&C's make no mention of this requirement for a code in sections 12-16!

Entry for Participant(s) who bought Qualifying Product(s) from Participating Retailers

12. After purchase of the Qualifying Product(s), Participants must visit www.sonos-welcome.com, complete the claim form and upload a copy of their proof of purchase in the form of a receipt or invoice detailing the specific Qualifying Products purchased.

Yes I can do that, although need a code from somewhere, but not mentioned in 12-16?!

thanks Max - so what are the criteria for receiving a coupon in the first place ?
Hi Nicka99, I've edited my post with the info to be eligible to participate in the Promotion.

ok - still confused. you write "have received an email from Sonos regarding the Promotion within one-hundred (100) days of your first purchase of Qualifying Product(s)"

so the unique code mail is sent only to customers who have purchased something in the last 100 days ? is this new customers only making their first purchase or anyone ? Any other criteria - lucky dip ? three legged black cat owners ?

what Im really after is - what are all the factors/triggers for the promotional mail to be sent ?

Goodness - what on earth is going on at Sonos? This, on top of the CR100 debacle, really does suggest that this once great company has hopelessly lost its way.

T

and (d) reside in one of the following countries: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Norway, the Netherlands, Spain, Sweden, Switzerland, the United Kingdom, the United States (the “Participating Countries”).

Note that the discount is limited to the following maximum amounts: USD 200, CAD 250, AUD 260, GBP 160, EUR 200, SEK 1,650, DKK 1,250, NOK 1,620, CHF 200.


Hey Max,

So based on the above Greece is OUT of the offer ?

And if YES can you please explain us why ?

Thanks in advance.

Errrr.........Greece uses the Euro

Finally submitted my claim - got sent a code eventually - and now they denied the claim based on the retailer not being "authorised" despite the retailer group being on their list. I do hope it's a simple error (waiting to hear back) rather than a conscious attempt to deny as many claims as possible, on whatever spurious grounds they can dream up. That would be a real shame, for a company with the reputation that Sonos has, for them to start playing these games. First a very poorly explained promotion, and then denying claims left, right and centre..... The Playbar may have to go back yet if they refuse to accept the claim (anyone have experience of the Samsung MS650 btw as an alternative?)

I'll post back with Customer Service's response... Anyone else had a similar issue of denied claims on dodgy grounds?

I emailed Sonos asking when I may receive my code as I bought a Playbar from John Lewis online in January, to my knowledge I fitted the promo criteria (as its vary vague).

Their reply is below:

--
To be eligible for this promotion, you must first have received an email from Sonos containing your unique coupon code. The coupon is mainly intended for use on Sonos but can also be used to claim back 20% from a purchase made in retail, only if the purchase was made after you received the promotional email.
--

So it would seem you have to wait for an email and the promo can only be applied from orders after this has been received.

I would email customer services again, telling them when you purchased and enclosing proof, and advising that you have not received a code. I'm sure they will then email you one. That's what happened for me. 🙂 . I do agree though the T&C's for this are ridiculously vague 😞

Thank you for posting this. I searched my emails from Sonos just now and found one from February 1st and it has the coupon code. The fine print said “Single-use code valid at sonos.com from February 1, 2018 through February 14, 2018. The Promotion is subject to applicable Terms and Conditions found here. If you purchased a Qualifying Product(s) from an Authorized Sonos Retailer, your code can be used to claim a 20% Cashback here.”, but I ordered a connect and a sub, applied the code they sent in the email and got $200 off. SCORE! I am more than happy! I would suggest seeing if you have an old email from them and try it , you might be doing a happy dance too!

Oh, that sucks. Sorry.

I fit the criteria, but with that being said, I agree that it does not mention those requirements anywhere. Hopefully they will provide you and anyone else who takes the time to contact them a coupon code and reward their loyal customers. It would provide goodwill and customer satisfaction. It is “doing the right thing”

Well this is odd.

When I try to access my "Incidents" to see if there's any progress on this, via the My Account menu or via the "Support" route I consistently get "Site Can't Be Reached" messages or the browser page simply fails to load. I get this using Chrome, Firefox and Internet Explorer.

It worked perfectly until yesterday evening.

It's the same on multiple PCs and on my Android tablet.

It's the same when I follow the link provided by Sonos on the acknowledgement email when I first raised this with the Customer Care team.

Every single page on other parts of the Sonos website are absolutely fine.

If I were of a suspicious nature I would be inclined to think that Sonos Customer Care is trying to avoid me. 😞

I contacted Sonos again about this and informed them that some people on their forums had received the codes in the same situation as me and got money back, their response:

"The promotion applies only to new Sonos customers buying our products for the first time between the 1st October 2018 and the 31st December 2018. Unfortunately, as your purchase falls outwith these dates no email for the offer was sent to you."

So naturally I brought it to their attention that there is no mention in their T&Cs about the dates.

Their response:

"Although there are not dates mentioned in the terms and conditions there is reference to customers who are entitled to the promotion receiving an email from us."

It seems they are cherry picking people, I am pretty sure this is against Advertising Standards, with them not declaring all terms of the promotion!

Note that making a purchase in retail will not automatically render you eligible for the cashback, you are only eligible if you received the offer by email.

I also ordered a Sonos system, because Interdiscount had a 20% Cashback banner running on the products. I'm sure a lot of people ordered with this cashback in mind to get it when bought. This kind of cashback and the way of advertisement is a joke..