loving my Sonos One SL + Move system - except that when I pause the music and the Move goes to sleep, it doesn’t wake back up. The light comes on, and the buttons respond with little blip noises, but the app doesn’t see it as awake. Tried all of the things the app suggests to do, it just never sees it awake and ready. If I put it back on the charger, it will eventually wake up - but I make it wake up when I want to. I see a similar discussion here on the Roam - anyone else seeing this with the Move?
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just tried this. App says it’s in Sleep mode. Press power button. Small beep, White light comes on. App still says sleep mode. Pressing play button, makes a two-toned beep, then white light flashes red for 2 seconds. I don’t do any voice control, so not sure about that.
I put it back on the charger - charging light at the bottom comes on for only about 30 seconds, so the battery is very charged. Still in sleep mode 15 minutes later. Force quit phone app, restarts - still in sleep mode. While on the charger, power it off, then back on - still in sleep mode.
Power it off and leave it off for 30 minutes. Powered it up - still in sleep mode.
Shut it down by holding the power button down for 5 seconds - makes a noise before turning off. Leaving it off for 15 minutes, then restarting with a normal button press. now the white lights pulses, while rebooting, then it finall comes online.
so - have repeated this, with success.
1 - Move goes to sleep.
2 - wake it up by pressing power power button. (App will say is still in sleep mode)
3 - SHUT DOWN, by holding power button for 5 seconds or so, it chimes as it shuts down.
4 - restart with power button press - light will pulse while it’s booting up, then it will show up in the app.
Hope this helps others. Still hope there’s a firmware fix sometime...
I have a Ubiquiti Dream Router. Default config. Both my phone and the Move are on 2.4ghz wifi channel, same SSID.
I don’t know your chosen router (sorry), but maybe see if this link, that I stumbled upon, might give you some things to perhaps try…
Yes it did Ken. Thamk you for pointing me in the right direction!
What you describe matches my experience... but still getting mucked up status in app. Says asleep when clearly not. Did the reset you suggested...now says powered off, when clearly not. I can even get it to play using voice control ... whilst app still says unit is powered off!!! Some funky stuff going on Sonos ..
Hope there's a fix out there soon!
I would try a reboot of the local router and mobile controller device. Also power off the speaker off it’s charger by holding the rear power button for 5+ seconds until you hear the descending shutdown tones, wait 10+ seconds and return the Move to its charger loop and see if that fixes the issue. If not then try a Sonos App reset as mentioned in this link:
https://support.sonos.com/en-us/article/reset-the-sonos-app
Then follow the instructions to connect the App to your existing Sonos system.
Hope those suggested steps helps you to fix the issue.
I am having similar problems with my Move. If I leave it alone for more than … an hour? … it disappears from Spotify Connect. I have to go in to the Sonos app on my phone. It will first complain “Unable to connect to Sonos”, but I ignore that message and just let it sit. Within about 30 - 60 seconds, the Move will appear in the app. I can then go back to Spotify and within 30 seconds, the Move will then appear there through Spotify Connect. This works, but it is a pain in the ass. I have had my Move for about 1 ½ years. I have never had this problem until a few months ago. I am suspecting a firmware problem. Sonos … any comment?
Thanks Ken. I will continue experimenting. But it shouldnt be this hard! Sigh.
I followed your work around without it working. I reset the Sonos app and the move appeared….for now😓. Is there a software fix ?
I posted this on a Sonos Facebook Page hoping someone could offer help there:
I'm having an issue with my Sonos Move (or maybe it's my app) and I was hoping this group could help. Whenever my Move goes to sleep, it struggles to reconnect with my iPhone S2 app. I also have a Beam soundbar and it works great (never had an issue with it). If I put the Move it to sleep manually by tapping the power button then it will pop up in my app as asleep but when I tap it again the app thinks its still asleep. Stranger yet, when I wake it from sleep I can play music by pressing the play button or holding down the play button to sync up with my other speakers, even though the app doesn't recognize it's awake. Whenever it happens (which is frequently because I'll often pause music and come back later) the only remedy is to factory reset the Move. I've also tried troubleshooting with Sonos Support but they can't seem to fix it either. I'm coming to this group as a last ditch effort hoping someone else has had the same issue and has a suggestion they could offer.
I have found a solution that works, but it’s not ideal.
the speaker won’t come out of sleep mode, but it will come back online after a reboot. When it’s asleep, hold the power button down for 5 sec or so - you should hear a chime as it shuts off. Wait a few seconds, then press the power button to turn on, and light white should pulse as it is booting up. After about 30 seconds, it will be online and available. Make sure to start playing music to it soon, as it will go back into sleep mode if you don’t.
I have a Century Link C3000Z that came with my fiber service. I set it up 4 years ago and I have no idea how to do that again. LOL...
So a few days ago I bought a cheap wireless router on Amazon and setup my Sonos devices to that wireless network. So far it seems to have fixed the issue.
Userlevel 3
+5
Does the Move respond to voice requests or if you press the play button, does the music that was playing before resume? Sounds like it could be having issues connecting back to the WiFi network, and a voice assistant should be able to tell you if that is the case
If the VC or play button do work, then try force close and re-open the app
that’s really odd - but I’ll give it a whirl...
just tried this. App says it’s in Sleep mode. Press power button. Small beep, White light comes on. App still says sleep mode. Pressing play button, makes a two-toned beep, then white light flashes red for 2 seconds. I don’t do any voice control, so not sure about that.
I put it back on the charger - charging light at the bottom comes on for only about 30 seconds, so the battery is very charged. Still in sleep mode 15 minutes later. Force quit phone app, restarts - still in sleep mode. While on the charger, power it off, then back on - still in sleep mode.
Power it off and leave it off for 30 minutes. Powered it up - still in sleep mode.
Shut it down by holding the power button down for 5 seconds - makes a noise before turning off. Leaving it off for 15 minutes, then restarting with a normal button press. now the white lights pulses, while rebooting, then it finall comes online.
so - have repeated this, with success.
1 - Move goes to sleep.
2 - wake it up by pressing power power button. (App will say is still in sleep mode)
3 - SHUT DOWN, by holding power button for 5 seconds or so, it chimes as it shuts down.
4 - restart with power button press - light will pulse while it’s booting up, then it will show up in the app.
Hope this helps others. Still hope there’s a firmware fix sometime...
What you describe matches my experience... but still getting mucked up status in app. Says asleep when clearly not. Did the reset you suggested...now says powered off, when clearly not. I can even get it to play using voice control ... whilst app still says unit is powered off!!! Some funky stuff going on Sonos ..
Hope there's a fix out there soon!
Hi
Unlikely to be a firmware issue, or you’d see thousands upon thousands of posts on a similar vein. What did Sonos Support say when you contacted them?
I am having similar problems with my Move. If I leave it alone for more than … an hour? … it disappears from Spotify Connect. I have to go in to the Sonos app on my phone. It will first complain “Unable to connect to Sonos”, but I ignore that message and just let it sit. Within about 30 - 60 seconds, the Move will appear in the app. I can then go back to Spotify and within 30 seconds, the Move will then appear there through Spotify Connect. This works, but it is a pain in the ass. I have had my Move for about 1 ½ years. I have never had this problem until a few months ago. I am suspecting a firmware problem. Sonos … any comment?
What power saving options are you using with your speaker? See this link:
https://support.sonos.com/en-us/article/battery-settings-for-portable-sonos-products
Hi Ken. Thank you for the reply. I wish it was that easy. The battery saver is OFF.
Hi Ken. Thank you for the reply. I wish it was that easy. The battery saver is OFF.
FWIW, I’m not seeing the Spotify ‘direct connect’ issue here - but I mostly leave my speaker on its charger 24/7 when in the Home and if I do move it around the place then its mostly playing and awake. I have the battery saver enabled.
Hi Ken. My Move is on its charger most of the time 99.99% of the time. It doesnt make a difference one way or the other.
Hi Ken. My Move is on its charger most of the time 99.99% of the time. It doesnt make a difference one way or the other.
My thoughts are it’s some kind of device-discovery issue across the network - it might perhaps be something on your mobile device blocking its discovery, or the multicast discovery packets are having issues communicating across your network/router. What router and mobile device are you using?
Note when the Move is on its charger-loop, the speaker is merely in ‘standby’ rather than ‘sleep’ mode so you should always see the speaker when it’s on its charger. My Move never fails to show here.
I have a Ubiquiti Dream Router. Default config. Both my phone and the Move are on 2.4ghz wifi channel, same SSID.
FWIW - My WiFi is a plume WiFi AX mesh system (UPnP enabled). All Sonos IP addresses are reserved in the routers DHCP reservation table.
I am using iOS Sonos controllers (iPad/iPhone) - On those controller devices I have no security software enabled like VPN, Firewall etc. I have disabled WiFi calling, switched off mobile data access by Sonos App. I have also disabled ‘Private WiFi Address’ (MAC spoofing) in its WiFi connection properties.
So maybe try some of those things, as perhaps that might help you with device discovery across the LAN subnet.
Thanks Ken. I will continue experimenting. But it shouldnt be this hard! Sigh.
I agree. It’s not something I have seen widely reported though here in the user community, so my thoughts are it’s a local network/controller discovery issue (something to do with your local setup) and I’ve just simply listed all I can think of (off the top of my head) to try to assist you to perhaps sort it, rather than just letting it reoccur. Honestly I’m not seeing the issue here, so it likely is something closer to Home.
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