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roam - no sound at all

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Userlevel 1

Thanks for the answer

Yes, I have completed the setup. 
Yes, it is 100% charged. 
 

I have followed your steps. 

I don’t get the system sound in step 2. 

Still no sound

G
Userlevel 7

Have you completed the Roam setup process in the Sonos app? Is the Roam charged?

Try rebooting the Roam by following these steps:

  1. Disconnect Roam from charging cables and remove it from wireless chargers.
  2. Hold the button on the back of Roam for at least five seconds until you hear the power-off tone and the light above the Sonos logo turns off.
  3. Wait 10 seconds.
  4. Press the button on the back of Roam to turn it back on.
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