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Move cuts in & out when grouped with Arc to listen to TV

  • 17 September 2022
  • 29 replies
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29 replies

Ken_Griffiths

@jujiba,

I am wondering if it’s this one🤔?…

https://www.productreview.com.au/listings/telstra-smart-modem-gen-3

J
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@jujiba,

I am wondering if it’s this one🤔?…

https://www.productreview.com.au/listings/telstra-smart-modem-gen-3

Gen 2, but why would it be the router if sound works fine when we are listening to music and grouping the Arc system and our Move?

Ken_Griffiths

@jujiba,

I am wondering if it’s this one🤔?…

https://www.productreview.com.au/listings/telstra-smart-modem-gen-3

Gen 2, but why would it be the router if sound works fine when we are listening to music and grouping the Arc system and our Move?

Just some of the user comments seemed to infer the gen3 wasn’t all that wonderful and there was mention of issues with Bose speakers. A bit flaky by all accounts, so if it was your device, I would have perhaps suggested trying something else in its place, in case there was a compatibility issue with some WiFi adapter hardware and to see if things then improved for you.

J

Hi @jujiba 

If it worked with the Playbar it can work equally well with the Arc, so you are a bit premature in your extreme disappointment.  What setting does the Arc have for group audio delay?  If it is on Low have you tried increasing it? 

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