Telephone support is Unacceptable
Userlevel 1
What happened to the wonderful tech support Sonos USED to have? Third time I've tried to speak with someone with a hold time over 1.5 HOURS!
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Userlevel 7
+26
Sadly, this is the case at some times during the day. We're working on it, new staff getting trained up all the time.
We push to have great support wherever you need it, but it's been pretty busy of late.
If you're still having trouble RAK, let us know, we're happy to help out.
Considering the traffic in this online community, I suspect that tech support may be overwhelmed with calls right now.
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