I have issues connecting to BBC Radio shows as “listen again”, I keep getting “unable to play ‘Steffen Peddie: **/**/2021’ - the song is not encoded correctly.”
They were playing fine this morning, but they don’t play this evening.
Best answer by castalla
View originalThe “song not encoded correctly” message is often a symptom of a stream corrupted by packet loss. In other words there are likely to be network issues, quite possibly local due to wireless interference.
Stop it. This “oh, must be your network” nonsense is a classic from the Sonos playbook and absolutely meaningless - just a way to blame the end user rather than spend any time whatsoever investigating why their own products don’t work consistently with a range of average consumer setups.
We don’t build the products or develop the software, and we’re not tech experts; the onus is not on us.
Same issue here - every single BBC Listen Again show, across stations, that I’ve tried is showing as “not encoded correctly”. It’s about 80% of my listening during the day, so a challenge.
see this from Tune in
Please be advised that for this particular podcast, the stream was recently updated thus I suggested you directly reach out to the podcaster to let them know of your experience. This will prompt them to reach out to us to update any streams that may need updating so that it works for the listeners.
it was in relation to shows i listen to on 6 music Gideon Coe , Marc Riley and others all same message.
will Sonos contact the BBC?
I’d assume they will, but as they don’t pay any money to TuneIn to carry the stream, it would likely be more helpful if you were to add your voice to the chorus of complaints. And frankly, not to TuneIn, but to the BBC , who is responsible for the server that TuneIn gets the feed from.
It’s splitting hairs but TuneIn doesn’t get the feed as such. It points the Sonos client player at the feed, which it then pulls directly.
One solution would be to relocate your sonos profile to the UK. BBC sounds should then work.
I changed my Sonos profile location to UK. Despite restarting app, BBC Sounds still didn’t appear in service options. I deleted app, redownloaded it, selected UK terms and conditions to agree to. Logged the app into my Sonos account and bingo, bbc sounds appeared so I added the service and I’m now listening without any error messages. THANK YOU! I mean, the problem still exists but I’m happy for the BBC Sounds work around 👍🏻
The “song not encoded correctly” message is often a symptom of a stream corrupted by packet loss. In other words there are likely to be network issues, quite possibly local due to wireless interference.
Stop it. This “oh, must be your network” nonsense is a classic from the Sonos playbook and absolutely meaningless - just a way to blame the end user rather than spend any time whatsoever investigating why their own products don’t work consistently with a range of average consumer setups.
We don’t build the products or develop the software, and we’re not tech experts; the onus is not on us.
“Stop it”? I’ve seen how this “nonsense” plays out countless times.
The vast majority of Sonos problems -- probably well over 95% -- are caused by network issues. Sure, these could be issues at the distant server end -- which might be the case here with the BBC -- or the internet in between, but the weight of evidence is that local network gremlins, usually wireless, are to blame. The laws of physics are immutable.
Sonos provides FAQs to assist with diagnosing wireless problems. Moreover such issues leave clear tracks in the diagnostics, so Support should be able to help troubleshoot.
Same issue here - every single BBC Listen Again show, across stations, that I’ve tried is showing as “not encoded correctly”. It’s about 80% of my listening during the day, so a challenge
I would be inclined to point at TuneIn... Their integration with the BBC is flaky.
Works fine on BBC Sounds.
It does work fine on BBC Sounds, but that app has to be Airplay(ed) from my iPad to the Sonos speakers. Meaning it drains the battery of the iPad.
I want to use the TuneIn Service inbuilt in the Sonos App to listen, so that once it is playing I can turn the iPad off and not have to worry about the battery being drained.
The fundamental point stands that most Sonos customers are *consumers*. They have a Wifi setup that they plugged in and it worked, they’re not IT professionals. And 9 out of 10 of them have a wireless network that’s fairly average - it’s not some obscure mesh approach with huge backhaul or enterprise hardware. If a Sonos product doesn’t work on their average wifi setup that works well enough for them, whose fault is that?
It depends. It could be due to interference sources outside the user’s control. On the other hand the market is awash nowadays with promotions aimed at consumers whose WiFi is underperforming. It’s not as if poor WiFi is some kind of arcane technical subject; it’s gone mainstream.
Of course Sonos has long offered a solution which dated from the days when WiFi really was pretty indifferent in quality and coverage, namely SonosNet. An extensible mesh, designed from the outset to carry audio traffic on a separate channel, away from other traffic. It remains a mystery why this original operating mode isn’t used more.
It’s also worth reminding ourselves that the demands of a Sonos system significantly exceed that of a single device that simply needs to connect out to the internet. Sonos components and controllers have to reside on the same IP subnet, with good intercommunication quality as they need talk to one another locally.
I would like to point out that BBC sounds is not available to those whose Sonos components are not upgraded to S2 - we cannot afford to . Therefore the answer is not use BBC Sounds.
Try using the new BBC Sounds service....
Thanks castalla, Sounds installed and working fine
Glad it worked.
Same issue with me the shows i listen to worked last week but not this weekend what is different?
Ah, excellent point, all of these systems are being told by the BBC where to access the stream. The BBC owns the servers.
Works fine on BBC Sounds.
Has any solution been found with this “encoded incorrectly” issue, for those who have older Sonos speakers and cannot AirPlay from BBC Sounds app?
Unsurprising. I would expect the BBC to be much more concerned about their own streaming applications than any of the external applications/servers.
Has any solution been found with this “encoded incorrectly” issue, for those who have older Sonos speakers and cannot AirPlay from BBC Sounds app?
If you are in the UK, there’s this:
I’m not. I live in the U.S.
Hi VSimmonds,
I have early Sonos, version 1, and was able to install BBC Sounds as a service within Sonos. This has enabled me to listen to my BBC programmes so got around the issue I was facing with TuneIn.
I'm guessing the BBC is barring your access to Sounds as you're US based :(
In which case this is still an open issue without true resolution
I get this constantly with BBC shows. Please sort this out Sonos!
Thanks for the update. Yes, unfortunately BBC Sounds does not feature as a service through the Sonos app in the U.S.
I’ve been experiencing this intermittent error message for months now, it’s driving me a little crazy… as I’m sure it is many others. Hopefully will hear resolution soon.
Also - just for the record I’ve tried all above suggestions, resetting router and speakers, etc. I would try changing Sonosnet channel (as it seen on others feeds that it’s helped) but it’s greyed out:
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