Answered

Sonos stopped connecting to Music Services

  • 14 November 2019
  • 3 replies
  • 226 views

Hi 

My Sonos Controller recently stopped recognizing my Spotify account which I then removed from the Sonos app.

Now Sonos does not connect to any music service and under “Add Music Services” I get the message “No selections available”.

Based on other answers, I have tried:

  • reinstalling the Sonos app
  • rebooting the router, Sonos Bridge and Sonos speakers & Connect

Nothing seems to work and I still get the same message under Music Services.

I ran a diagnostic after trying all these things again - the code is 1669624089.

Thanks for any advice!

 

 

icon

Best answer by Potemkin 14 November 2019, 18:29

Thanks for the replies - I messed around a bit more with the setting and reconnected to the router again.

now all works again!

 

thanks again!

 

View original

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

3 replies

Take a look at your Sonos account settings. If there is no region associated in it, you won’t see any services.

Userlevel 7
Badge +21

What OS is your controller running on? Add Music Service is now unavailable on old stuff eg Android 6.

Thanks for the replies - I messed around a bit more with the setting and reconnected to the router again.

now all works again!

 

thanks again!