I just signed up to Amazon Music and have connected the service to Sonos. Problem is I am only seeing up to the letter “L” in the playlist library?
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Agree. The Sonos rep today was great but she hasn’t experienced this before
Unfortunate, but understood. I’ve always had relatively low confidence in most ‘first line’ CS folks, most of them seem to work from scripts, rather than a deep understanding of the system they are supporting. That being said, the Sonos rep I dealt with last time knew exactly what I was referring to, and was able to help me immediately….but I suspect it’s a fifty/fifty shot. None of them have a malicious intent, but it’s hard to get a certain level of knowledge in an essentially low paying position.
Ok thanks for that. I did chat with an Amazon rep last week but he was basically useless. I may try again but to be honest I’m over it and most likely will just cancel my Amazon family membership and continue with good old Apple Music :)
The reason the Sonos rep couldn’t figure it out is explained by controlav above, essentially the issue is with Amazon, and not Sonos.
Hi. Just had lengthy conversation with nice Sonos rep. She is a bit stumped as to why I can’t view all my playlists on the Sonos app. We tested accessing my Sonos system and playing Amazon music via Bluetooth through the Roam speaker and that worked perfectly although the volume control doesn’t work as good as on the Sonos app so it’s not ideal. Bottom line is she has escalated my problem to a senior tech advisor who should make contact over next 24-48 hours. Will report back with any resolution. Cheers
controlav - Thanks for the explanation. I wasn’t aware of that at all. Overall, I’ve experienced a lot more glitches with Amazon than with Sonos.
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I was speculating with my issue that Sonos was limiting the visible playlists to 100. Do you have more than 100 Amazon playlists? And do you have the same number of Apple and Amazon playlists? If the two sets of playlists are the same and you can see all the Apple ones, then the problem would seem to be either strictly with Amazon or with some way that Amazon interacts with Sonos.
Sonos are not limiting the playlist size, Amazon are. When the Sonos app asks for the list from Amazon, it asks in “gulps” of 100 (this is called paging in web terminology). Amazon, either deliberately or due to a bug, only respond to the first call (give me 100, starting at #0). When the second call comes in (give me 100, starting at #100) they return “no more”.
if you want this fixed, don’t waste your time calling Sonos. Call Amazon.
OK, sounds like the problem is related just to Amazon. I do wish you luck in getting it resolved, and will be interested in hearing the result of your call, since I’m dealing with the same issue.
Hi. Yes I have more than 100 playlists on each service. I can see all of them on Sonos when using my Apple Music service however. I can only see around 75 of them when using Amazon. I will try speaking to someone at Sonos tomorrow and see if they can answer my questions. Wish me luck! LOL
Cheers for your comments
I was speculating with my issue that Sonos was limiting the visible playlists to 100. Do you have more than 100 Amazon playlists? And do you have the same number of Apple and Amazon playlists? If the two sets of playlists are the same and you can see all the Apple ones, then the problem would seem to be either strictly with Amazon or with some way that Amazon interacts with Sonos.
Tried casting to the group (now includes my Roam) but the volume is hard to control on my IPhone. So much easier in the Sonos app! It’s looking like I will just have to stay with Apple Music and dump Amazon. It’s a shame but c’est la vie :)
You too. I hope you get playlists working properly through the Sonos app. They are working for me but I don't have many playlists.
Thanks mate. Merry Xmas!
Deleted. Rubbish again
Just group them in the Sonos app
Thanks for that. I have tried casting and when I select a device it will only let me connect either to my 2 Sonos 1 (in a pair) or my Roam but not both. Driving me nuts this stuff :)
Here is more info. Note the need to have Alexa installed. It doesn't mean you have to use Alexa, casting just piggy backs some of the tech.
At least it gives you an option until (hopefully) you can get your issue resolved.
Ahh. Thank you! Appreciate that :)
I understand that. And I don’t know why that is happening. I am merely pointing out that you can still see and play all your Amazon playlists on Sonos by casting from the Amazon app.
I have both Amazon music and Apple Music on my Sonos. When I select Apple I can see all of my playlists etc but when I select Amazon I can only see about ½ of my playlists. That’s the problem I am trying to sort out
Not sure what you mean?
Amazon works fine for me. You could always just use the Amazon Music app to play through Sonos anyway. (And you can't do that with Apple Music. )
Thanks so much for the reply but I’m not happy overall with how Sonos works with Amazon. I got on to an Amazon rep today but he was hopeless! I will try getting on to someone at Sonos on Monday but not expecting any miracles. Why can Apple music work without a hitch and show my entire library, yet not with Amazon? Most likely some politics between the 2 comnpanies. LOL
I’ve just discovered a workaround for this issue. I have 121 playlists in my Amazon music app, but only the first 100 show when I go to my Amazon playlists in the Sonos app. But I can search by title of the playlist for one of the ones further down the list that doesn’t show on the Sonos screen, and it will come up in the Search results. I can open it and play it from there. A bit of extra work, but I can at least access it this way. I’ve also renamed a few of my most used playlists so they show up near the top of my list.
I can see all of my Apple Music on the Sonos app
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